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April 2024 by Cocoa Goddess
Tell that big light skin female to stop sitting up there hating on people and to keep her insecurities to herself. Thanks!
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November 2023 by Genesis Cortes
I had to do a return and needed some more info on my receipt and Renee was an absolute doll! She had no issue explaining or listening to my concerns, she was patient and kind through it all. If she’s not a manager yet, I honestly don’t know what’s taking you so long! She was an absolute pleasure and her nails are absolutely beautiful! Will be coming back to her each and every time! Thank you again girl!!
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September 2023 by Katherine G (Kat)
bro i literally pierced my ear here before 2 times, going on my third, and they infected them all bro. I cleaned them daily, and this time the lady pierced my ear, that i told her was already pierced, and didn’t tell me. That then continued to get infected so i’m not a big fan of this place.
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July 2023 by LISSANDRA DEL ROSARIO
The ladies at this kiosk are the best! Rosie, Sade, and Selena were all extremely helpful and so friendly. I’m pretty indecisive, lol, but they were very patient and allowed me to really explore their selection. I was very happy with my experience here.
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June 2023 by sanmita walimbe
Very discriminatory behaviour and unprofessional service. Rude behaviour
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March 2023 by Madison
One of the big girl who works at Newport location is very rude and attitude and very unprofessional behavior with customers....
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March 2023 by Manisha Patel
One of the big girl who works at Newport location is very rude and attitude and very unprofessional behavior with customers....
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December 2022 by Shanna DBest
Ok service. The big girl just sits on her phone all day and doesn’t want to work.
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November 2022 by Sunny Sunny
Very rude customer service! The big girl who works in that location is extremely rude & lazy ! If it was my company I would not let her to work for my company!
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July 2022 by Divya P
One of the worst people at the counter! So rude. Zero empathy. Such bad behavior. Do me a favor and never come here. It is the worst people at the counter.
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November 2021 by Michcella T.
I have 11 ear piercings, and 9 of those 11 piercings were done at various Piercing Pagodas over the course of my life. Other than the doctor's office, the Piercing Pagoda is the place to go for ear piercings. There's a large selection of earrings to chose from, and all of the workers are trained for ear piercings. Just from my personal experience, if you have a younger child (like three and under), I do suggest going to the doctor - not because they won't do a good job at Piercing Pagoda, but just because the environment may make your child nervous. It's a kiosk in the middle of a mall, and younger children may feel uncomfortable because they don't understand what's going on. Anyhoo... I'm writing about my last experience, which was last Saturday. I went with my niece and sister-in-law to get her ears pierced for the first time. She's 7, and was a little scared, so I went first (lol) for moral support. The ladies were absolutely wonderful. They made her feel comfortable, even when she began to freak out a bit, and didn't rush the process. They kept readjusting the dot to make sure the earrings were even, and they even offered to do both ears at the same time to get it over with. My SIL tried to tip them, but they wouldn't take the money. The whole experience was super pleasant, and my SIL said it was even better then the doctor. At the end of the experience, when we thanked them, the ladies said "It's our absolute pleasure." You could tell they really enjoyed working there. And, as a bonus...for some reason, the stone fell out of my earring. I went back to the Piercing Pagoda to see if they could replace it, and they did without question. I DID purchase the insurance, which came in handy...so you may want to consider that if you get your ears pierced here. Also, their recommended ear cleaner is the bomb. If you buy it with your piercing, they discount it for you. I've never had an ear piercing heal up so fast - one week later and there is barely any soreness. As soon as you spray the cleaner on, it immediately soothes the piercing and reduces redness. Amazing! Thank you to the ladies at this Piercing Pagoda that made our experience so special. By the way, they recently rebranded their company, and now they are "Banter" by Piercing Pagoda.
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October 2021 by Leesa Ann
The ladies that did my my niece piercing today (10/23) were absolutely amazing and gentle! She was so nervous by they continued to reassure her she was going to do great ! Highly recommend♥️
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October 2021 by Aima Alakhume
Two supposedly nickel-free and hypoallergenic 14k gold earrings and I reacted to both of them.
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August 2021 by zzz Devi
Had really bad experience staff doesn’t seem to be well trained or experienced.had my LO pierced and got unequal piercing location(right side up and left down)and this is something u cant just erase or undo and she is too small to do it again.MY LO will have this defect her whole life,everyday i look at her I regret and just feel really bad for her thinking if i could change it.and staff was rude when I tried to divert my LG so she doesn’t cry staff asked me to back off.
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June 2021 by Rochelle M.
Uneven piercing and UNPROFESSIONAL to add insult to injury. We went to get our 10 month old daughter's ears pierced. After marking the ears by one technician, another technician came so they could pierce both ears at once (which I really appreciated). Unfortunately, thereafter, my husband and I noted that the earrings were asymmetrical. I went back to enquire about what to do to fix the situation (no yelling or fuss, just "what to do now".) The original technician was gracious and apologetic and simply stated that we could take the earring out, have the hole heal and re-pierce within a week or 2. The additional one who made the error was defensive and started (out of the blue) offering excuses as to why the piercings were uneven--stating that her ears were asymmetrical and that we can't expect the holes to be perfectly even. After removing the earring, it was clear that the 2nd tech simply didn't pierce on the marking. We didn't argue or bring this to their attention, we simply wanted to fix it and move on. Upon return to get the ears repierced, we told a woman working there that we were there to fix a piercing. She was nice enough. Another technician (who may have been the same one who made the error) started helping us. We showed the picture of the hole vs where the marking was to help indicate where we wanted the correct hole to go. The technician stated that it's likely because my daughter moved. I have video of the piercing and this was not the case. The technician once again started making excuses saying the indicated mark was too low, that's why the piercing was made higher. If this were the case, that should've been discussed BEFORE unnecessarily causing my daughter pain by piercing her ears unevenly. At this point, I just wanted to get the piercing done and over with. We made our marks (which were similar to the original mark) and the technician in an effort to once again justify the previous error stated that the new mark was where the old scar was (incorrect). Please keep in mind that at no point was I demanding answers or making a fuss so I have no idea why this tech kept making excuses for what was already an error on their part. It was insulting to my intelligence and infuriating. Not to mention that my daughter had to go through this twice unnecessarily AND that we are busy people who would prefer not to be dealing with this. These people need to take a lesson in proper customer service and not making excuses for their mistakes. They should've been happy that I simply wanted it fixed and was not making a huge fuss over their error. I wouldn't have even written a negative review if they simply owned the mistake and fixed it. But here we are. Use at your own risk.
