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October 2024 by Phil G
Now they close the atm after hours so you can’t make a deposit to cover a debit to avoid an overdraft.
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July 2024 by Dante DeCicco
I am absolutely finished with PNC. What kind of a bank cannot produce more than $5,000 with two days notice? I need to call over a week in advance for more than $5,000? Im moving all of my accounts over to a real bank. Goodbye.
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April 2024 by Suhas Vittal
I was only going to come in to redeem my points into cash but the Branch Manager Alberto was nice enough to explain to me all the different options I can use the points on. He showed me on the website and on the app how I can redeem the points for flights, apple products, gift cards etc. He showed me that it would be more valuable to redeem it for those items instead of just getting cash. All the tellers here are friendly and give great customer service!
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November 2023 by Rover P.
PNC Bank took 9 overdraft fees of $36 over last weekend for 3 small purchases totaling less than $5 total from my friend who struggles with PTSD and was finally getting out of a physically dangerous living space. But because she started to panic, the bank customer service reps called the police to our address. PNC had no right to do this and they caused a violent situation that we have to recover from. Worst bank ever, PNC!
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November 2023 by Tishanda Page
Only giving this Bank 1 star to warn you of this location! The 2 ATM's are located inside of bank. So anytime after 5 PM (When the bank closes) your on your Own! Good Luck getting or putting cash in the machines without stepping over several homeless people sprawled out over the floors for heat. They have camera's but don't address this dangerous matter. It's really a shelter in the evenings. The fact that I've addressed this issue with managers several times before mean nothing! Perhaps this will get them to gain control of their bank again! Did I mention the $36 overdraft fees they charge? You've Been Warned!!!!!!
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August 2023 by Kim Tolentino
Terrible. Gave them money to change. Machine jammed up. Their problem solving skills puzzling. Took them 30 minutes just to figure out who to call. They are trying to contact the person who is their superior but that person never acknowledged them. It’s terrible when the employees can not get any sort of assistance from upper management. Way to go PNC.
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August 2023 by mordi chichportiche
I’m owning a business account here for six yearsLet’s 2 time I made deposit to the ATM. ATM didn’t process the cash and took my money. Second time in two weeks.In the last year very poor customer, service in all PncI don’t recommend this bang nobody I guess it’s time for a new bank
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June 2023 by J Q
Awful service. PNC has almost no ATM’s anymore, you can’t deposit in downtown JC past 5pm, or over the weekend. As a small business owner, everything takes 5x as long as it should, and the branch reps argue with you instead of helping. Oh, and the fees on business accounts just went up. So… 0/5 stars, do not recommend.
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March 2023 by Jersey J.
This branch just keeps going downhill and is getting worse and worse with customer service. Now, the ATM is no longer open after business hours, which doesn't work for customers who don't work on the block during regular business hours.They only ever have one person working their counter lol. Need to deposit a check or exchange coins? It's at least a 10 minute transaction as the teller types in a thousand different prompts. Makes for a long, unnecessary wait in line.Need to use the ATM? They are regularly down and they can't even empty the receipt disposal bin between the machines. No attention to detail.Last Friday, before they posted a sign in the window announcing the ATMs closure, I was part of a group of 4 customers swiping our cards, trying to get in. They DID NOT post the closure sign, until weeks after they devote close.Lastly, how can you trust a bank where the video monitors display crashed Windows screens for years? Nobody could reboot the PC or simply turn it off? It's so unprofessional. How can I trust this bank location with the little details on a mortgage when the bank manager is OK serving customers a crashed computer screen FFOR YEARS!?!? I've been a customer at this branch for almost two decades... as more and more people are flocking to this area, why do they keep cutting back?
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February 2023 by Rochelle-R.E. Magno
The staff are always friendly and makes sure I’m taken care of. Always pleasant when I go to this location.
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November 2022 by Ileana Rodriquez
One of the worst Banks ever so apparently you have to have an account just for them to give you change for any bill makes no sense any other bank will give you terrible that's why they're always empty
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October 2022 by Scott Masters
The best banking experience I have had in a while. Aida is the face of PNC. I went there to bank, but instead received an experience. Warm, kind and professional.
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August 2022 by Carolina Espinosa Martinez
wow the reviews really put a pause to me going to that branch today. I sensed the bad energies. Thank you for the feedback !
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July 2022 by Kancy Vasquez
I been waiting, told to wait and see them help others. On top of that, they are chit chatting as if they don’t have customers
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June 2022 by MM Beautiful World
Worst costumer service ever!!!!Avoid their cashier even it is your money at y our account. It is like you are begging for their money at your account.
