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October 2024 by yodatskyro
Very slow all around drive through is awful they take there time inside when the drive through is suppose to be fast waiting 20 minutes to make a deposit in the drive through on my turn
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July 2024 by Pritesh Khatri
The bank has the worst customer service. Despite being enrolled in paperless statements, they still charge a monthly statement fee. They refuse to acknowledge system issues and instead place blame on customers. Even supervisors lack the ability to communicate effectively with customers when the fault lies with their own system. After couple of arguments, he reversed the charges.
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May 2024 by Rick N
Excellent customer service!
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July 2022 by Dennis F.
They do not seem to have senior level experience dealing with Probate Cases. (i.e family administrator access to deceased bank account) They lack basic knowledge on what documents are required or government web site. Best to hire a lawyer versus dealing withg these people
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July 2022 by Anwar Alkz
Wouldn’t give me an exchange for a quarter.
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July 2021 by Donna C.
Beware, Provident Bank will recommend their investors, Provident Investment Services, and Cetera Financial Investement. They prey on older adults. One of their investors, Mark Senofonte, placed my Mother's total savings in a very risky real estate investment. Since legally he could only invest 10% of her total savings he inflated her net worth to over a million dollars and he also claimed she had investment experience that she didn't have. She trusted him because he was sitting in the Provident Bank and she felt she could trust the bank. Mark Senofonte and Cetera Investments have a large number of complaints against them. Provident Investment Services and Provident Bank has ruined my mother fincially.
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February 2020 by Yadira Muriel
Customer since 1976
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October 2019 by David Garcia
This bank should just quit!
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February 2019 by Janki Vyas
This bank branch has some very ill-informed staff. 6 months ago I was told I needed to physically come into the bank to transfer my IRA funds to Vanguard. Now when I came into the bank, I was told that it needs to be done electronically and requested by Vanguard not Provident. It was only after I made a stink that they educated themselves of their own bank policies. Turns out even if I had requested an electronic transfer as they suggested, the antiquated processes at Provident would have taken 3-4 weeks to complete. Provident requires original copies of things so , by asking vanguard to do it electronically, I would have to fill out a form, mail it to vanguard, who would then mail it to provident to initiate the transfer. By then my window to transfer my funds would have closed. What a inefficient, antiquated and ill-informed bank! I was a teenager when I opened the IRA, as an adult I would never be duped by such an establishment!
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January 2019 by Anwar Alkabaz
Trash bank wouldn't give me an exchange for a quarter.
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December 2018 by Anwar Alk
Trash bank wouldn’t give me an exchange for a quarter.
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March 2018 by Angel Ralph
Very unprofessional staff.. the service provided to its customers is extremely mediocre and out of logic!! Will never go back to the bank, if one could call it a BANK!!
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January 2018 by Nora Lazo
The tellers are friendly and nice. Why people bring a dog to the bank in not very nice.
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October 2017 by VIVEK G
Only deposit slip don't have a pen ?
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July 2017 by Zoraya Rymer
Es un banco aceptable
