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March 2024 by cheryl gross
People are warm and welcoming
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January 2024 by Harry Castro
Staff never opens on time and machines are not fixed in a timely manner.
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January 2024 by jeremiah boom
It has a wide range of equipment, friendly staff, and a really motivating atmosphere. Plus, they offer different classes if you're into that. I always feel motivated and energized after a workout there.
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January 2024 by Mina Gerges
I recently called to cancel my membership and was informed that I needed to visit in person to sign for the cancellation. Complying with this, I went to the gym and signed on an electronic pad, believing this would finalize the process. However, a few weeks later, I was surprised to find that my account had been charged again. Upon contacting the gym to inquire about this charge, I was told that my membership was still active. Now I’m being told to call on a specific day to speak to the “manager”. It seems impossible to cancel.
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December 2023 by lol lol
would be 5 stars but their best employee left
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September 2023 by Sergio Calcio
You need to fix the lying face down leg curl machine ( lying prone leg bicep machine for hamstrings near the cardio equipment ) . The hinge at the mid point is not centered correctly and it cannot be thoroughly curled because it stops well before the point it’s designed to - with the extension phase being over extended . It’s only a machine that can be used for quarter reps with over extension.Whoever fixed it did not place the hinge at the correct 50 percent point of the motion . It’s been like this for quite some time. At least a few weeks. So I’m hoping that it is fixed by now. Considering that you are a franchise gym that should stay on top of these things?
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July 2023 by Joel T
Owners make it impossible to cancel, and even after cancelling, they will continue to charge you. Besides that, the gym is filthy. It is obvious the owners of the gym don’t care about its guests. They only make an effort to retain the guest’s dollars. Stay away.
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July 2023 by David Fulford
Convenience in location is key to me here. It's right off 14a and around the corner from the port.
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May 2023 by Jaexon Sowell
I love coming to the gym here with my husband. We usually go early morning before work. Due to a schedule change today we had to go after work. The front of counter staff Natasha was very rude. He aggressiveness made me feel uncomfortable when she gave me a hard tine about my guest sign in. I pressed all the steps and she accused my husband of lying and saying I was a returning guest. She then demanded my id and I apologized and explained my information is in the system.She then gave me the ipad back to redo the sign in because she didnt believe me. She is a not the type of person I would ever want to represent my company. And she was training. I feel bad for that girl
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May 2023 by Arpit Bhoot
I posted a review regarding the charges posted by retro fitness despite membership being with no commitment. They replied to my review stating that please contact us we can work this out. After a brief call the answer was “we cant do anything”.Guys please refrain from this gym if you want peace of mind. Join LA fitness with AAA membership that is much cheaper and they are professional unlike thus gym.
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May 2023 by Shaun Angeles
i tried entering the gym with my brother and an employee at the desk asked for both my brothers ID and my ID, my brother gives his but i don’t have mine, i tell her i have a photo of my passport on my phone, but she isn’t accepting that saying “i have a good idea of who shaun angeles is and you don’t look like him”. first of all excuse me? second the membership is under my name with MY photo, but because this employee just has such a good idea of who i’m supposed to be i was not allowed entry into the gym where i’m paying to enter.
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March 2023 by Jazmin Sanchez
Beware when signing up for personal training classes. I have been going to this gym for about 2 years now (Jersey City - Garfield). The staff is super friendly and I can say they do their best to keep the gym clean. A few weeks ago I was approached by one of the PT managers to sign up for PT; I shared my reasons as to why I wouldn’t want to join and he convinced me to give it a try. I give it a try sign up, ask if I could cancel at any time. They said yes but conveniently decided not share the fact that I would get charged a 50% fee of my total balance if I wanted to cancel. I tried to speak to them and reason as to how these are very shady practices. Also the agreement states that all sessions must be 30 min, which one of my sessions was not. Regardless, they basically told me that there’s nothing that can be done and will continue to charge me until I decide to cancel and pay the fee which is about ($400). So to break it all down, when you sign up there’s NO WAY to get out of this contract even if you have to move, if they don’t adhere to their side of the contract, or if it’s just not working for you. It really sucks that it comes down to this, this gym was so convenient for me and I really was not thinking about leaving any time soon.
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March 2023 by Janell Garcia
Nelsa is so rude the front short receptionist. The way she talks to guests is extremely disrespectful rude and disturbing I asked her one question about paying my bill she proceeded to scream and carry on and demanded I go to another location when she’s helped me before every time I come in she just has SOMETHING going on ! What is the issue nelsa ? I know we are all adults and have bad days but it can’t be everyday please get rid of this women retro I’m begging you
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March 2023 by Renato Miranda
I have recently joined Retro Fitness Bayonne with the Ultimate membership and I am overall satisfied with the Bayonne location. However, my experience with the Jersey City/Twin City location hasn't been very pleasant.First, let's go with the pros.Staff, similar to the Bayonne location, is friendly. Also, there's free parking since this gym is located near other stores and there's a big parking lot so even during peak hours you can find parking.The gym isn't big but it has decent equipment and the percentage of broken machines is small which is good. It does get crowded after 5pm but that's the case with the gyms in the area. Gym is clean, including the bathrooms which is good. The annoyance of people leaving stuff in the lockers without a pad lock is present so if you go during busy hours get ready to open at least 10 lockers until you find an empty one. Once again, this is a problem at other locations, I hope there was someone to check this and enforce the rules so that people can start locking their stuff.Now the cons.I live 2 blocks away from a Planet Fitness location but the main reason I joined Retro Fitness is because of the group classes. My wife takes Zumba and Body Combat and I take Spin classes. The Twin City location only offers Spin classes 3 days a week at 6pm and if the instructor is off by any chance there is no coverage. I took a Spin class for the first time yesterday and although the instructor was friendly, the class was very bad. It wasn't a true spin class. Lots of push ups on the handlebar and the exercises were all over the place. The worst thing in my opinion was when everyone was supposed to pedal backwards. I'm a experienced cyclist and I've been taking hundreds of Spin classes for the past 20 years and I've never seen such a thing. Pedal backwards?Also, this location doesn't update the website/app so according to their site there are Spin classes 6 days a week including Friday and Saturday which isn't true. Also, there are no Zumba classes on Saturdays although they are listed on their website. I'm disappointed because that was one of the reasons I joined Retro Fitness. If you want to know the correct schedule you need to call them every day or go there in person and check the board they have near the front desk.For now I will stick with the Bayonne location. If the twin city location ends up hiring better spin instructors or adding more classes I will update my review.*** Note to owner with canned response - I have already expressed my concerns on my review. If you read it all you will see my complaints and the reason I did not give this gym 5 stars ***
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February 2023 by Maria Suarez
The Zumba is great, nice space, multiple machines that are the same so you don’t have to wait for someone else to stop using them, great protein shakes!
