Shoe Dept. is a family-friendly footwear store offering a wide selection of brand-name shoes, handbags, and accessories at affordable prices for women, men, and kids. With over 1100 locations, the store carries popular brands like Hey Dude, Crocs, Skechers, Timberland, Tommy Hilfiger, adidas, New Balance, and Converse. The variety of shoes varies by location, and the store also offers extended sizes and wide widths to ensure a good fit for everyone. Customers generally find the store environment relaxing and well-maintained, with a good variety of footwear to choose from. Many appreciate the helpful and friendly staff, describing their shopping experience as positive, with employees being very nice and accommodating. One reviewer mentioned that the store associates are ready to help find the right fit, and they have been returning for years because they always find something worth buying. However, there was a consistent complaint about the store manager, specifically regarding her attitude. She was described as talking loudly to an employee, being unprofessional, and insistent on entering personal information despite being told no. Additionally, she failed to verify a shoe box and did not apologize for her mistake, leading to an inconvenience for a customer who had to return to the store. Despite this issue, the rest of the staff was praised for their kindness and professionalism. Overall, Shoe Dept. is seen as a good store with a relaxing environment and a wide selection of shoes, although the store’s atmosphere can be affected by the behavior of management.
