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October 2023 by Daniel S.
Bring my car in for service which had to leave at the dealership no problem. But month later oct 12 get a ticket from Jersey city boro for unpaid parking ticket do to one of there mechanics parking my car in a no parking zone.Try to resolve it get the runaround. Stay away from this place if you value your property!
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July 2023 by Samuel L.
One of the bad dealerships. Inquired about a mustang GT and they're imposing a $50,000 mark up on the car. Stay away.
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June 2023 by Troy D.
Bottom Line Up Front: there is no reason whatsoever to shop here, unless you like wasting time, and being fleeced of your hard-earned money. Over the years, this dealership has had numerous name changes, ownership changes, employee turnover. And each time they try to "reset" their reputation, things only get worse. Case in point -- I was interested in a '23 Maverick XL, which is the bare bones trim level. The sales manager must think it's still 2021, because they want $3000 - $10000 over MSRP. As of this writing (6/24/23), Ford Corporate has spent the last 20 months highly discouraging this practice, seems like Steven's Ford doesn't care. I will gladly drive 40 miles away, to another Ford dealer, that does not mark-up prices, or add bogus fees, like this place does. Speaking of driving, it's a nightmare getting to and from this location.
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April 2023 by Charlie M.
Customer service sucks. I did an online application four hours ago. Spoke to Maria a nasty girl with an attitude telling me about some privacy crap meanwhile I did the application online and all she keeps telling me is you have to come down in person , well before I come down in person tell me if I qualify for something so I'm not wasting my time, I'm a business owner, and Lord knows I would not hire that girl. Then tells me we ran the app and you would need $10,000 down and we are charging above MSRP. Take a look at this crap then advertised. That's deff false advertising. Maybe I should sue for false advertising? Saving all this info to start a class action, feel free to message me if you want to join the class action for false advertising.
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February 2023 by Ruben Hernandez
Your work team is very friendly
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February 2023 by Brian G.
The GPS on my mustang was acting up so I made an appointment weeks in advance to have it checked and get an oil change while I was at it. I was told it usually took "2-3 days" for diagnosis and repair. I left my car first thing Wednesday morning. When I hadn't heard anything about things were going on Thursday, I made a call to check in. Left a message for Erica--my service advisor who was "not at her desk."A few hours later, I called back to check in since I hadn't heard anything. Erica had "stepped away" and they were leaving a message for her.Since it was getting towards the end of the day, I made one more call before the shop closed and "just missed her." Fine--I figured I would hear back Friday. I called Friday morning. Erica was "not available." Becoming annoyed at this point, I began calling back around every hour just to see if I could catch her. I left messages. I spoke to other people. No one knew what was going on with my car. Every time I called, Erica was "unavailable." I saw the office where the service advisors work when I left my keys--it's a small room with 4 computers that all face each other. It can't be that hard to get a message to Erica to call back a customer. But still nothing.Finally, annoyed that I was a paying customer who was absolutely being ignored and treated like garbage, I began making numerous calls through the rest of the dealership until I finally annoyed enough people that Erica decided she might as well call me back. Turns out, absolutely nothing had been done to my car 3 days after I left and despite numerous calls to check on it. Disgusted and irate, I went and picked up my car and will be taking my business elsewhere. And I advise all other people to do the same. This dealership doesn't care about customer service. It doesn't care about good relationships with patrons. Employees are just passing time and collecting a check.All it would have taken was one phone call to me after I left messages to say...sorry, we're running behind. Things are taking longer than expected. We probably can't work on your car until Monday. I'm understanding and that would have been fine. I would have left my car and gave the dealership my money after the service was complete. But when a paying customer leaves dozens of phone calls just to check on something that could be dealt with with a one minute return phone call, and nobody has the courtesy to even call you back, that's not cool. Avoid this place at all costs. Terrible customer service. Terrible worker attitudes. And terrible Erica, who is too busy--or just doesn't care--to ever call you back or see how your car is doing. Some service coordinator... Zero stars if possible. Terrible terrible experience and I would never recommend giving them your business.
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January 2023 by Angela Encarnacion
First class attention
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January 2023 by enrique quezada
Good ?
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November 2022 by Andrew F.
Today I experienced exceptional service that really made a difference. Took my vehicle in for a routine oil change and tire rotation. I was late to my appointment and it was no problem. Took a little longer than expected, but the staff was extremely friendly and courteous. My patience was rewarded when I was gifted the oil change at no charge. It's the little things that make a difference. I will certainly always take my vehicle back to Steven's Jersey Ford.
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September 2022 by Harry M.
During the height of the pandemic I was undergoing treatment for prostate cancer .Stevens had my 10 year old car , with only about 40,000 miles, in for repairs for nearly two weeks,"waiting for parts". When I asked for a loaner car so that I could get to the hospital for my treatments, I was told that they had none. No effort was extended at all to help me do so. Draw your own conclusions regarding Steven's customer service.
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August 2022 by Alyssa R.
I came in today for service due to a recall that I received on my vehicle a few weeks ago. When I called Dana Ford in Staten Island I was told the next available appointment was in February of 2023 which obviously would not work for me! I immediately called this location to inquire about their next available appointment and was given an appointment for the following week! Upon arriving, I was a little confused upon pulling up since the Service area is pretty jam packed with cars and multiple other vehicle but after circling the block I then realized I could pull my vehicle in. I was greeted by Erica, who I actually spoke with on the phone, and she immediately got me settled and explained what I would expect. I was a little early for my appointment but they had me in and out in a little over an hour! I have nothing but positive things to say about my experience or Erica and will be coming back to this location in the future!
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June 2022 by Jaynee G.
After many messages back and forth with Alyson and Jamal..making an appointment to go there today at 1:00 to see a specific vehicle And receiving early morning messages asking me to confirm my appointment and I even asked if it was okay to go there about an hour earlier and told oh yeah that would be great I walk in introduce myself to Jamal and was immediately told oh I'm sorry that car has been sold !! SERIOUSLY YOU IDIOTS DONT EVEN TRY TO COVER UP THE FACT THAT ITS A BAIT & SWITCH !!! Well I can only hope Karma pays your business a visit !! I left and went to another Ford dealer found an even better deal and drove my new ride home all in one day...
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February 2022 by Rakesh R.
Extremely unprofessional dealership. Please DO NOT go here . I was selling my car and they had an appointment for me to bring the car to show. I sent in the pics , price, VIN number and all details. They setup the appointment to see. I drove over 40 mins to reach them. Once i reached, one of the brokers asked me about the details and mentioned he would talk to his manager. He comes back out and mentions that they are not interested in buying it even without a simple inspection. I am not sure if this is some lowballing sleazy dealership technique but i didnt have the time to entertain this BS. Once i started leaving, he asks me "Oh how much did you want for the car BTW" . I said , if you ain't interested , there is no point in that question. Extremely sleazy dealership. Please beware of the shady tactics. Lots of fake google reviews giving themselves 5 star ratings.
