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February 2024 by Destiny hi
ILENE WAS SUCH A GREAT HELP !! LOVING VERY EMPATHEIC HELPED W MY STEPFATHER THAT DOES NOT SPEAK GOOD ENGLISH. SUPER NICE ASK FOR HER HELP !!
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February 2024 by jesus artiles
Do not waste your time going to this location. These people are rude and will not accommodate you to park your own personal vehicle in order to rent a vehicle. How in your right mind, can you pull up to a business and rent a vehicle and not have a place to park your own?
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January 2024 by Karen Guerrero
Very bad customer service
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January 2024 by Jazmin Madrid
I had a family member come in for a truck rental and the rudest employee named Jasmine was ignoring them and giving attitude as well as trying to give them a different vehicle which was not offered when they spoke to the manager prior to showing up for the rental. A different family member had to go inside and ask for the assistant manager because she was highly unprofessional and was giving misinformation. I understand working in customer service can be overwhelming but maybe don’t work in it if you don’t have people skills .This is literally not the first time there was an issue with her. Huge thank you to the manager and assistant manager for the help .
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January 2024 by Trivenisandhya Gokaraju
The truck is looking like something is living in there. To one corner there is comforter to the other corner there is human feces and everywhere there are leftovers of food. So basically it’s disgusting. Very poor service.
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December 2023 by Emily S.
Had a terrible experience at the U-Haul that I really hope is unique to me. Scheduled a one-way U-Haul in order to move a family member into the city. we picked up at a different location and we were planning to drop it off in the Brooklyn area, but we decided to call Jersey City U-Haul to see if we can drop it off there at the end of the day. We were able to reach someone relatively quickly at the Jersey City U-Haul, and after explaining our request they said it would be no problem if we dropped it off at Jersey City rather than Brooklyn that night. When we drove the U-Haul to the Jersey City location that night, the office was closed and locked and the steps on the U-Haul website to properly return the truck were not working. After what felt like an hour of calling U-Haul customer service, we finally reached someone who told us that a wrongful location drop off could cost about three times the price of what we were currently paying. we had no choice but to drive back through the city, pay tolls for suit two separate vehicles again, and spend an hour in the car in order to drop it off in Brooklyn. The lack of instruction by Jersey City is extremely frustrating especially when we asked if there's anything that needed to be done done in order to ensure we can drop it off at Jersey City as opposed to Brooklyn.
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December 2023 by Alfonso Zito
The customer service representative was professional and supportive, and he explained to me all the process to pick and return the truck. The truck was clean and full operative, and it drove us to our destination with no issues. I will definitely recommend this location.
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October 2023 by Danielle Costa
Quoted 2100$ for a ten foot truck to drive 65 miles from jv to Houston. Cost me 103$ from another uhaul
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September 2023 by Ziyad Oudeh
Service is exceptional. They are understaffed and still run extremely smooth- I had an issue with my truck today with the door not shutting properly and immediately was given a new truck no issues. Last week when I rented a 20’ truck, while I came off pretty rude (stressed) the staff still treated me with nothing but respect. I’ve rented multiple uhauls from this location over the last several year and everytime it’s a smooth and quick pick up and drop off process. For the city we’re in being so stressful to move it’s great to have a reliable, respectful and convenient truck rental with a friendly welcoming staff. Thanks again guys!!
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September 2023 by Lala Jackson
We utilized a UHaul truck for our move on Saturday 9/2 and were super impressed with the General Manager. We originally rented a 15' truck, not thinking about our parking situation, and had to come back to switch it out for a 10'. Through both visits, the GM was overseeing a line of 15+ people completely calmly, getting folks through the line quickly, responding to questions from every person in the store accurately, and just providing top-notch customer service and organization. We're not sure how he was keeping everyone's current status in his mind but he had about 4-5 sets of people going through the check-in process concurrently to keep the line moving and had tabs on what everyone needed. When we had to come back to switch out the truck, he attended to us right away and was able to switch us out in no more than 5 minutes. Give the man many raises — he's keeping this super busy location on track.
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August 2023 by Miss Javon
This is a place you go when you tried all the other U-Haul and have no option. Laziest crew there. Had to get a last minute uhaul on July 4th because other place made reservation and never opened up (yes I got my $50 guarantee from U-Haul). Definitely will try to avoid this place in the future.
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August 2023 by Luis Salas
Aileen from this location is an angel and she helped us with our storage situation. She made sure we were taken care of and looked after every request we made to ensure our storage unit was good to go. The sweetest person and we are so thankful for her!
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August 2023 by Claudia Quintero
I just called this U-Haul on tonelle jersey City. I have couple of cuestion and this lady put me on hold 4 minutes, later she said how can I help you I ask again and she put me on hold again for 5 more minutes, then she said how can I help you and I said I still here and she then sent me to a computer terrible customer service it is 4:15 pm on Monday 6/31/23 so you know how was answering the phone. I want to rent I'm not asking for anything free.
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July 2023 by N M
The worst location, worst service, worst employees! Do not waste your time and money!Watsed my time with lies and false allegations, just to cover up their incompetence!Stay away from this location!
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June 2023 by Pavan Kumar A
Good place to hire a vehicle for local movers, which they charge 19.95$ as initial rent for a day for truck and charges 1.99$/mile with additional taxes around 6-8$.Example: if you drive for 10 miles in a day will charge 45$ including all taxes.I m happy Hiring UHaul
