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December 2023 by Lismarie Gonzalez
I really enjoyed my visit. As soon as I walked in the door the staff were super friendly. The whole process was quick and easy. The doctor and front staff gave great recommendations for my vision needs. This will be my go to vision place.
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December 2023 by Erika Alvarez
Friendly staff! I had to come back several times for issues with my frames and they were always eager to help and resolve the problem. My daughter had her contact lens class and they were so patient with her and cheered her on once she got the hang of it. Would recommend to anyone looking for an eye vision place in the area.
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December 2023 by Delilah Liu
I had my annual eye exam here today and Nailah was so nice and I was accepted immediately upon arrival. Absolutely no wait time! The front desk stuff explained to me the cost and benefits clearly. Doctor Chan is professional and knowledgeable. Best experience I’ve ever had!
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December 2023 by Ana Gagarin
I was very hesitant to come to this location since I was used to going to LensCrafters but because of insurance issues I had to come to this location since it was the only one that had the time that I needed but this location ended up wowing me! All the associates here are very nice especially Nailah she’s very sweet and welcoming. Dr. Chang is very easy to talk to and he explains everything very well, he leaves you with no questions. This is a great location! Highly recommend!
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November 2023 by Dolores Davis
No waiting time, All staff, Dr Chang, Assistant Nailah, and Customer Representative Calvin, are very courteous and professional, exceptional customer service skills, fully explained every action or step during intake.Dr Chang is well trained and knowledgeable. He took time to address all my questions, educated me on my eye health, and explained my options. Kudos to Dr Chang, the first Dr to do this since my eye diagnosis in 1994. That speaks volumes to my high regards.
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November 2023 by Tanisha Foster
Absolutely amazing service from the moment I walked in. I arrived super early and was seen right away. Nyla did my screening test and she was amazing and so patient with me (because I kept blinking during the screening). She explained everything step by step during the screening. She even helped me decide on which frames to choose. (And she chose the ones I really wanted!) THANK YOU NYLA!! The gentleman at the front was also helpful with figuring out how to get the best deal on glasses with my insurance. (He definitely help me stay in budget.) The eye doctor was also kind, friendly, and very thorough. Even the other employee who didn't help me directly was friendly. Thank you all so much.
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October 2023 by Diana
The facility is clean and not crowded. We were warmly welcomed by the staff upon entering the store. The technician was very kind and sweet. She walked my parents through each step of the process. The doctor was very patient and attentive in answering my parents’ questions about their eye care. My parents and I would highly recommend Visionworks Newport Plaza to other family and friends.
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September 2023 by Fatimah Ayah
The staff were very friendly. Adam Greeted us when we arrived with a smile and assisted us with our purchase and was very kind, intuitive and patient.The Doctor was very caring, meticulous and took her time to answer all our questions.I would recommend jersey city visionworks to my friends and family.
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September 2023 by Ketaki Kulkarni
Quite rude, unfriendly staff over here. The doctor is really good. But the front staff and the assistant are absolutely rude! They always have a look on their face as if why this customer showed up in the store. They never greet the customer, say please, thank you or sorry, ever!!Absolutely the worst service I've ever experienced at an optometrist. Stay away from these guys.
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August 2023 by Angela Meduri
Each person that assisted me was so kind, pleasant and helpful. Adam went above and beyond to make my experience great. He spent a lot of time to make sure I left with the glasses I wanted and to navigate my insurance. He was fantastic. If the customer experience service across the country was as good as what he provided, we'd all be living in a better world. Definitely recommend this location.
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August 2023 by Christina Oh
The technician, Nyla, was very kind and walked through every step and listened and answered all my questions and concerns (even the silly little questions). The doctor was very nice too. He took the time to listen to my questions and concerns and provided good counseling to maintain/slow the progression of my vision. Overall, a great place!
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August 2023 by Synthia Ramen
The staff at Visionworks Newport Plaza were fantastic! They not only helped me find the perfect pair of glasses but also guided me through my first-time experience with contacts. Super friendly, professional, and very patience.
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July 2023 by Daniel Edward Petrino
Absolutely amazing service from the moment I walked in to the moment I left. The gentleman at the front was incredibly helpful with figuring out how to get the best deal on glasses with my insurance. The woman who did the screening tests explained everything, from the tests to the paperwork to the fees. The eye doctor was so kind and thorough, and answered all my questions. Even the other employees who didn't help me directly were so friendly. 10/10
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July 2023 by Peggy “Purplerose” Joseph
This was the best Eye Doctor Appointment I have ever had. The Dr told me everything I needed to know. Everyone was very attentive to my needs. I will definitely make this my go to place for eye care. I was so comfortable there I was asking were they hiring?
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July 2023 by Rachel Guthman
I went to visionworks today to get my glasses adjusted and had a very good experience! The two gentlemen were friendly, and also displayed a good work relationship with each other. They made me feel comfortable in the store to where I started looking at and trying on frames, which I didn't plan on doing at all. They also answered my question regqrding eye exams and gave me additional, useful information. I intend to go back there for all of my eye care needs!
