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September 2023 by L S.
The customer service at this branch is lacking. The tellers don't really seem to care compared to tellers at other Wells Fargo locations. The whole reason anyone goes inside a bank anymore is to conduct transactions they can't do online or through an atm, so you want people who are knowledgeable and know how to deal with customers. I've never tried to open an account here or take out a loan , but I wouldn't attempt it. I would do that at a real location, like the one downtown. For example, I try to conduct a transaction here and the teller just stares at me blankly if there's a problem, and offers no recourse. Sorry, pal, not everything always goes smoothly and sometimes you have to call over a manager to help. That's assuming a manager is even around. That's another thing. There's times when a manager needs to be there to approve large transactions and she has already left for the day. Why is that acceptable? This is just a couple of the reasons I would rather do my business at the downtown location even if it is a little further away.
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January 2023 by Lola Ramos
lied right to my face I deposited $100 cash in the ATM and the money never was deposited into my account
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January 2023 by Ravi Balchand
There’s always only one teller. There would be a long line and there are bank employees pretending to be busy behind the counter. Happens every time I come to this branch.
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December 2022 by Rosario De Medici
Great bank. Customer service is very good. No complaints there. Both the tellers and the bank officers are very helpful, professional, and cordial. They actually do their best to help you and resolve your issues. And their mobile app is very user friendly and secure. Very easy to navigate. Two this up for Wells Fargo.
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November 2022 by Lisa Harris (SHE / HER)
I would've given 1 star if I could. Spoke to my lawyer about possibly pursuing a discrimination case with 2 of the tellers at this branch. Came in one afternoon on my lunch break to withdraw a large sum from my account ($10,000). They took my driver's license (okay) identity purposes, slid my card (okay) was told the had to make a few calls, mind you never gave back my license. So I am literally standing there for at least 7 minutes. When next to me a gentleman came in (white man) stated he wanted to withdraw $10,000 . The only security check sought of speak, was he being told by the teller..he had to call the bank to state he's coming to withdraw a large amount. I was still standing there feeling humiliated. I asked for my license several times, because he acted as if he didn't want to give it back. After work I went to the Wells Fargo in my hometown to withdraw the same amount of money, and did so with no problem whatsoever. These people are mean and depressing. Something needs to be done besides the owner saying he's sorry.Lisa
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September 2022 by Canteen Tangerine
This bank is so unprofessional! Came in this afternoon (rainy day), there was only one “client” in the entire branch, after being “helped” by a dosing off security guard. My husband and I sat down to speak to a representative. Sat there for some time and was never acknowledged by a representative. Instead, the manager or whoever she was calls a teller over to see what we needed help with. The teller proceeded to “help us” by giving us redundant information being that she could not or would not help us today because we needed to make an appointment. I get COVID has given everyone new protocols to follow but there was no one else in the bank!! Why do I have to wait for an appointment within week(s), when I came prepared to make minor changes on an account. Im sorry I made the mistake of believing staff is being paid to help clientele. Anyway, continue dosing off, being bored or simply ignoring clients that’s the way to get people to use your bank! This place is a joke and needs to be trained on work etiquette.
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February 2022 by Lita Goldsboro
The customer service is outstanding they deserve 15 stars; hats off to your staff including the security staff! ;0)
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January 2022 by Mostafa Solaiman
Fatima Sanchez (service manager) lied right to my face. There was one teller and a line of 5 people and the bank manager was making up stuff about why they can't help us to clear the line. Told me I couldn't deposit a check when I've done so multiple times. Gave me sarcastic "advice" about other options that weren't viable like "mailing the check" with a horrible attitude. Drove to the branch in downtown and they took care of me in 5 minutes. This branch is run by low lives.
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January 2022 by Mostafa S.
Fatima Sanchez (service Manager) lied right to my face. There was one teller and a line of 5 people and she was making up stuff about why they can't help us to clear the line. Told me I couldn't deposit a check when I've done so multiple times. Gave me sarcastic "advice" about other options that weren't viable like "mailing the check" with a horrible attitude. Drove to the branch in downtown and they took care of me in about 5 minutes. This branch is run by low lives.
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September 2021 by Gemini Patriot
This bank is so unprofessional! Came in this afternoon (rainy day), there was only one “client” in the entire branch, after being “helped” by a dosing off security guard. My husband and I sat down to speak to a representative. Sat there for some time and was never acknowledged by a representative. Instead, the manager or whoever she was calls a teller over to see what we needed help with. The teller proceeded to “help us” by giving us redundant information being that she could not or would not help us today because we needed to make an appointment. I get COVID has given everyone new protocols to follow but there was no one else in the bank!! Why do I have to wait for an appointment within week(s), when I came prepared to make minor changes on an account. Im sorry I made the mistake of believing staff is being paid to help clientele. Anyway, continue dosing off, being bored or simply ignoring clients that’s the way to get people to use your bank! This place is a joke and needs to be trained on work etiquette.
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May 2021 by lucky yours
Very bad experience with banker at this branch, went to open safe deposit locker but the banker doesn’t even pay attention at all, second experience I had appointment at 9am n no one was there to help at appointment time, someone said I have to wait until banker comes, having account almost 14 years n facing no help from this branch.
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December 2020 by Amir Tb
Edgar polanco and all agent working in this branch, i really thank you for your excelent service.
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September 2020 by David Cohen
Great branch, always reasonable and helpful.
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January 2020 by Geeta Sharma
Went to open an account Edgar was really helpful. He made sure he explained each and everything and gave the best service
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January 2020 by Fjr G
Edgar Palanco and friends will fail You! Don't bank here. That's it.
