Chase Bank in Kearny, NJ, has received mixed reviews from customers. On the positive side, many customers praise the branch for its excellent customer service. The branch manager, Dora, is highly appreciated for her kindness and dedication. Customers note that she and her team go above and beyond to assist, even helping non-members and those with complicated account issues. One customer described her as "amazing" and highlighted her team’s ability to provide top-quality service to everyone, regardless of the reason for their visit. Visitors also mention that the staff is friendly, welcoming, and attentive, making the banking experience smooth and pleasant from start to finish. Shoutouts to staff members like Melissa emphasize the helpfulness and professionalism of the team. However, there are also frustrations noted by some customers. One caller expressed dissatisfaction with the branch's phone service, mentioning that they called multiple times without getting through to a representative and only reaching an automated system. This indicates some issues with communication and accessibility. Overall, the branch is recognized for its welcoming environment, friendly staff, and strong customer service, especially at the branch level. The staff's professionalism and helpful attitude stand out as key strengths, making the branch a preferred choice for many customers. Despite some complaints about phone accessibility, the branch’s dedication to excellent service creates a positive impression for those who visit in person.
I drove here because it said that there's a drive thru. There isn't. Also, it's 10:30pm with only 3 people in the bank, yet every single parking spot is full. On top of that, one of the two ATMs is broken.
September 2025
Great atms. Different bill denominations Helpful staff, clean environment.
July 2025
Give Jorge a raise. Great service all around at this branch but Jorge greeted me with a big smile and speedy service. He makes for a great first impression at this branch.
