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February 2024 by Madina Bugulova
If I can give zero star, I would. Horrible parking lot , came to add my husband under one of my accounts first they told us 20 min wait, in 15 min waiting time increased to an hour in was 2 ppl in front of us who were opening the accounts. If you know it takes so long for a new customers make on line appointments so ppl don’t have to wait in line.
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October 2023 by Carmen Teresa Valle
I'm calling the Kearny NJ office 15 times and they don't pick up the phone, just the options machine, not customer service.In the morning alone I have called 15 times. Very bad.
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August 2023 by Ali Charkeih
I recently had the pleasure of opening a checking account at Chase Bank, and I can't speak highly enough about the exceptional customer service provided by Andre, the bank representative who assisted me throughout the process.Andre's knowledge and expertise were truly impressive. He patiently explained the different checking account options available, detailing their features and benefits. What I appreciated the most was his ability to tailor the information to my specific needs and financial goals, ensuring that I could make an informed decision that best suited me.Throughout the paperwork and documentation process, Andre was meticulous and thorough, double-checking every detail to ensure accuracy. I never felt rushed, and he answered all my questions with a positive and patient attitude. It was evident that he genuinely cared about providing the best possible service and experience for his customers.Beyond his banking expertise, Andre's friendly and personable nature stood out. He made the entire account opening process enjoyable, which is not something you often associate with banking tasks. It was evident that he takes pride in his role and genuinely values building positive relationships with customers.In conclusion, Andre's exceptional friendliness and customer service made opening a checking account at Chase Bank a pleasant and memorable experience. His warm and welcoming approach, coupled with his knowledge and attention to detail, set the standard for outstanding customer service. If you're considering opening an account at Chase Bank, I highly recommend seeking out Andre's assistance. He will go above and beyond to ensure you have a positive and hassle-free experience, just as he did for me.
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August 2023 by Jose miranda
Excellent banking service and helpful staff onsite parking, handicap ♿️ accessible
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May 2023 by Sabreen
I came today after a failed attempt at two other Chase banks. This place was heaven sent. From the time I walked in it was pure customer service. The manager Dora was amazing and helped me even though they were about to close. This might be the best branch in the area. 5 stars!
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May 2023 by John D.
Almost 50% of the time I come here 1 of 2 ATM's are down. Shitshow bank. Need to switch banks.
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April 2023 by Victor Rabanal
Dora, the branch manager, and her team are excellent examples of what customer service is all about. My father and I came to her branch seeking help with my father's old and current accounts, and even though I was not a member, she took her time to help as if I was one. I had to wait for two hours, which was fine. Because I could see her and her team in action, I could see how they gave everyone the same top-quality service, from a regular worker to a business owner.I look forward to being one of her customers. Even though m a Clifton resident, the 20-minute drive will be a breeze since I know that any concerns will be listened to and handled with the same sense of urgency as any other client. Again Dora and her team deserve more than a 5-star review. Great job, Dora, and keep up the excellent work you do in our community. It will be my pleasure to be one of your clients.
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April 2023 by parikshit madahar
One star, because there is no parking here. Even at 9pm, lot is full with no one in the bank.
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March 2023 by Vishnu Perni
Visited this branch twice and the staff is super friendly and top notch at services. They welcome you at the door and help you thru each step until the whole process. 5Star. Shoutout to Melissa!!!
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February 2023 by Fiorella Cruz
This branch is a joke any time you came parking is full no customer inside I guess the manager rent parking spot to neighbors and atm out of service 9 out of 10 the need to fix this problem this pictures is 2/6/2023 at 5am?♂️?
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February 2023 by Peter Hooke
They are incredibly lazy, they always have broken machines, long lines and terrible customer service. Do not join.
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February 2023 by Ferwa
This branch is a joke any time you came parking is full no customer inside I guess the manager rent parking spot to neighbors and atm out of service 9 out of 10 the need to fix this problem this pictures is 2/6/2023 at 5am?♂️?
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November 2022 by Matthew Marques
Horrible experience I’ve been waiting hours to deal with a stolen card that has been used & they tell me to wait while only dealing with people depositing checks or making a new account & pushing them over people who has bigger problems & has been waiting
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November 2022 by Lawrence
Visited this branch a couple of times, no waiting time, friendly staff. Could not expect a better experience!
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August 2022 by J W.
Incredibly rude customer service agent. I was asked many annoying questions while trying to deposit a legit check. I asked why and the teller explicitly said "to avoid caught", as if she's a policewoman interrogating a suspect.