-
October 2023 by Louis Branco
Relaxing environment, good deep tissue massage. My only problem is that I wish I paid for the 90 minutes. :)
-
September 2023 by Tahti Smith
Today I spoke with and met with, I believed Erica. She was very attentive to my needs. Although I had a bad experience the first time. She listened and responded professionally. I was asked to come back to accommodate me for the last incident. And upon my return it was a great difference. Which I appreciated. However, clear communication is essential. The atmosphere was very welcoming and the employees seemed a lot more cheerful today. Peace and blessings!
-
September 2023 by Just Me
Honestly I went in to ask questions about the services they offer and the girl at the counter did not have a hospitable attitude. Sadly after that experience I didn’t want to proceed with any service. Maybe hire someone who promotores the store and is enthusiastic when approaching customers.
-
September 2023 by Shamah ShaRize
My wife & I went 2 wks ago for a couples massage that was heavenly! Angelica was amazing! Had me feeling like a super hero
-
September 2023 by Kerrie B.
This location recently opened. This was my second time frequenting Hand & Stone. The waiting area is very relaxing, clean, and welcoming. The desk staff was friendly enough. I went to Hand & Stone as a last resort as I was in severe pain. I booked a 90 minute massage. This was the second worst massage I have ever received. The masseuse did not have ANY technique. Think: Ross from Friends when he massaged Phoebe's elderly male client. Her hands were also very rough. She also tried to upsell me on the products. My advice is do not fall for it, it's all a waste of money. The massage beds are cheap and uncomfortable. The linens felt old and rough. The experience did not feel spa like and was certainly not relaxing. The massage was very expensive for what I received, around $170 plus tax. I left in more pain than when I entered the spa, and the worst part is now the pain has spread to the left side of my body as a result of this terrible massage. I should also mention that I have a bruise on my back. The woman at the front desk, who I later found out is the manager of the location, convinced me to sign up for a monthly membership to save $50. I hesitantly agreed thinking that maybe the other masseuses would be better. I regret doing so and I am trying to cancel the membership. I am waiting for a return call. 10/10 would not recommend.
-
July 2023 by simi adewunmi
Called to book an appointment because the site wasn’t saving my card. She took my card information, gave me the address and told me I was all set. I arrive for my massage only to find out she never actually booked my massage, but she took my credit card information. Not sure how this makes any sense but here we are. Do yourself a favor, read the reviews and find somewhere that won’t bring you additional stress. This was a total waste of my time.
-
May 2023 by jasmine mia
They scammed me with their membership. Do not get a membership they will charge your card without your authorization. Call your bank and dispute it as fraud.
-
May 2023 by Peter Daoud
Service was excellent and allStaff were super detailed and took great care of me! Def recommend!
-
May 2023 by Cindy Inglis
When I went in last week I picked up 2 gift cards, I had a nice experience. This week I went in to pick up another gift card for 75.00, the young girl behind the counter told me that there is an 85.00 minimum for gift cards. I told her I was in the week before and no even mentioned a minimum to me. She said her name was Kathleen and that it’s the policy, I asked her if she could show me the policy and she wasn’t rude but snotty, she said no I can’t. I called the Clifton Hand and Stone to ask them if they had a minimum, they said no, I could put want ever I wanted on a gift card. I then called Montclair’s Hand and stone and they told me I could put whatever I wanted down on a gift card also. Kathleen told me to go to Clifton or Montclair then. I will never spent my money there again. I think they try to get you to spend more and in this economy with inflation I think that’s a lot of nerve.
-
May 2023 by Ed B
They tried to scam me and my wife with a fake membership contract. I called my bank and told them about there fraudulent misconduct and gave them a chargeback! Problem solved :)
-
May 2023 by Shakeriah Brown
DO NOT GET THE MEMBERSHIP. If you do not have time to thoroughly read the contract don't sign it. When briefly going over it they will conveniently forget to mention that although it's month to month you have to give a 30 day notice to cancel. You are pre-paying for a service but you will still be forced to pay the final month regardless of whether you can use the service or not. You also have to come in to fully terminate the contract.
-
April 2023 by t perkins94
First time getting a massage. She was so nice and caring. Good hands. Will go back soon!
-
April 2023 by T A
I have really bad social anxiety so I was nervous coming in for a back massage today. Thea made me feel super comfortable and gave me the best massage ever! I usually just go there for their facials but I absolutely loved the massage from Thea. Definitely recommend her if you’re just trying to come in and relax.
-
April 2023 by Tianna Robinson
Hand & Stone Kearny is one the best experiences I’ve had at any Hand & Stone in NJ. My husband and I went for a couples massage in February and from the minute we walked in we were greeted (front desk women were warm and friendly), and our masseuse came out within minutes. Hands down best massage I’ve had!! Caridad worked on me and I’ve been going back to her since!
-
March 2023 by Monika Lenart
Cary is amazing at what she does. She is very knowledgeable and always suggests great options to release tension in my body. She is my to go person for over a year and I always leave the place relaxed and rested.
