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April 2023 by Rinor I.
3 months waiting for an appointment, if you didn't purchase the car in this dealership i will send my FORD to BMW dealership they will take care of it faster
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June 2022 by Bill R.
Had an interesting experience today with Tom's Ford in Keyport today. I took my Transit van in because the engine light was on for none of the obvious reasons. I was previously traveling in NC, where I stopped into a local Ford dealership for the same engine light problem. They plugged the van into the computer and showed that I had a voltage issue for some reason. They reset everything and the engine light went off. Btw...they refused to charge me anything which was quite gracious. The next day, the engine light came on again so I decided to bring it to Tom's Ford , which is very close to me . To their credit, they found that the problem was that a rodent chewed a small wire in the engine compartment. My issue is with the almost $850 to replace a couple of inches of wire, which included a large diagnostic fee. Maybe it's me. In the future ,I'll be going to my local garage in Matawan
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June 2022 by Debbie Cronin
I highly recommend Tom’s Ford very professional outstanding personality please work with mark
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April 2022 by Terrence Benton
Excellent sales and services. Professional and cordial staff who work hard to attend to customers’ needs.
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January 2022 by Kirsten Iantosca
Kenny Gann was very helpful and easy to work with when purchasing my new car. He answered all my questions and made the whole experience enjoyable. Thanks Kenny!
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December 2021 by Adam Heckendorn
Toms Ford hit another grand slam. This is the second car I had the chance to buy from Toms Ford and it was a huge success. They make it so easy. The quality of every aspect of my experience is amazing. They answer all my questions and provide insight that I would have not have thought of. I would highly recommend using Toms Ford for all of your vehicle needs.
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December 2021 by Bryan Wiener
Great experience overall. From the test drive to the pricing and financing! Everything was quick and professional. Thank you
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December 2021 by Alex G.
Made an appointment and went out of my way to come buy the Ford Mustang GT500 and they were utterly rude , unprofessional and unprepared. The unprofessional sales lady was convinced from one look at us that we "couldn't afford the expensive specialty vehicles " inside the tiny showroom. She ushered us immediately outside to the "affordable " cars. We repeated we weren't concerned about price but more about features as this was a leisure car as a gift for myself. She showed me to car and had ME remove all the plastic inside on the chairs , shifter etc... and then had us wait outside 15min in the cold while she got the keys. We finally got inside and she asked US to check the gas which turned out to be completely on empty. She left for another 15min and then said we needed to get out so she could drive the car to get gas. We begrudgingly obliged and when we went inside the showroom and asked why we couldn't test drive the car we came to buy the manager echoed what the sales woman had said " it's only for serious buyers" and I said " so I can't test drive it because you don't think I'm a serious buyer?" He said yes. I took my wife and left the empty dealership and took my business elsewhere. How do these places stay in business?
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November 2021 by William H.
My family is a Ford family for three generations, 17 Fords over the years. Not any more. Poor design causes a simple repair to be 10x what the cost of a wear item should be! Google it before you buy it and review the lawsuits. Ford Poor Design CAS#34294662. Ford Lawsuit Over Duratec V6 Due To Water Pump.
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October 2021 by Victor Scanzani
My wife and I came into Tom’s Ford anxious and nervous about getting into a new car. I met with Debbie and Matt and they both helped ease our concerns and found the perfect suv for us. I’m so happy with our new 2021 Ford Explorer XLT!
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September 2021 by Gary Bonavito
Bought 4th vehicle from Tom’s Ford. Debbie my salesperson is great. Takes the stress out of buying a new car. Very helpful and professional!
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September 2021 by Lauren Kawka
My son and I had a wonderful experience at TomsFord this weekend.
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August 2021 by Chris R.
Best experience I've ever had buying a car thanks to Jazmin. She didn't hesitate showing us multiple options and finding out different ways to help us.
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June 2021 by Mike C.
Horrible customer service. Service department customer service is rude and unfriendly. Makes the visit uncomfortable and not worth the return trip. These two individuals need to be placed in back end work and removed from CS.
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May 2021 by Ally Johnson
John and Scott were absolutely amazing! They sold me my dream car and made the process absolutely quick and painless! I absolutely recommend this dealership and more specifically John to work with! You will not be sorry
