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November 2023 by Julia Schantz
Robin is the best massage therapist I have ever experienced. She has the warmest aura surrounding her. The time she takes to not only make her clients feed amazing, but educate them is invaluable. I feel like 20 pounds was lifted from my jaw after just 1 session with her. The staff is committed to customer service and treats clients with the utmost respect. Erin the manager is absolutely amazing and also completely committed to making sure each client has an amazing experience. Just 1 session with Robin made me sign up for the membership and I am counting the days until my next appt!!!
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November 2023 by Jodi Kenworthy
Been to many Hand&Stone before. All great, but i must tell everyone about Robin. She is by far, thee best. Her talent is beyond compare. Very compassionate, wonderful human being. Just got done w my massage w her, and will dream of the next.Also, Lauren at the front desk is incredibly sweet & helpful, she goes above & beyond to make you feel welcome.
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November 2023 by Jill Weigand
I am a long time member of Hand and Stone at Lacey. I am so happy to see the changes at the location with both customer service, products and sales, as well as therapist availability! But what is THE very BEST is my esthetician Anne!! She is absolutely fabulous !! It is wonderful to have someone that truly loves their work and really cares about their clients! I look so forward to my appointments with Anne !! I have never had a better facial ever !! You have quite the gem with her in your facility !! My thanks !! ??✔️✔️
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October 2023 by Lisa Ferguson
I just had another wonderful facial with Ann. Before I started seeing Ann I had considered canceling my membership.Ann is so kind and attentive to any concerns and always looking to help me with my complexion. I so look forward to my monthly facials and highly recommend Ann.
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August 2023 by Ginelle Vargas
I saw Marguerite for a classic facial and OMG SHE IS INCREDIBLE! Super thorough, she really understands skin. The receptionist (Kaya and Emily) where super sweet and we’re the perfect addition to a wonderful service. 10/10 would recommend!!!
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August 2023 by JG G
My home hand and stone is in Toms River but my last two visits have been in Lacey with Robin. The whole experience both times have been amazing and she has given the two best massages I've had between the two locations. She is attentive to my needs and extremely skillful at her job. Robin knows what she is doing and I would recommend her to anyone!! I already can't wait for my next massage.
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August 2023 by Kristen Stern
My first facial was wonderful! Valarie made me feel relaxed and comfortable. I have since gone back a second time and just made a appointment for next month.
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August 2023 by Julia Eve Guida
My home hand and stone is in Toms River but my last two visits have been in Lacey with Robin. The whole experience both times have been amazing and she has given the two best massages I've had between the two locations. She is attentive to my needs and extremely skillful at her job. Robin knows what she is doing and I would recommend her to anyone!! I already can't wait for my next massage.
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August 2023 by makayla harrison
Robin is AMAZING for prenatal massages. I’ve been having such bad back pain and she relieved it ! I could cry happy tears I haven’t felt this much relief in weeks! I’ve already booked my next appointment with her and can’t wait to continue with her even after baby is born! She’s so down to earth!
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August 2023 by Tara Carroll
Robin is the best masseuse I have ever seen. I was diagnosed with TMJ dysfunction and it was fate that she used to work in a dental office. She takes the time to really loosen my jaw and focus on my face and neck. She is very easy to talk to and I would 100 percent recommend her.
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July 2023 by Jacquelyn Ryan
I scheduled a couples massage weeks prior our wedding. The morning of my massage, the day after my wedding I receive a call that the therapist, who would do our couples massage is sick and they hope we enjoy the rest of my day. I wouldn’t recommend counting on this place if you have an event you’d like to celebrate.
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June 2023 by Dolce Vita
I’m fairly certain the unethical businesss practices of the Forked River location is fairly common among H&S franchises, judging by the amount of BBB complaints regarding the same issue. Firstly, their contracts cancellation policy is that they get to charge you another month. FOR NOTHING. “It takes time to process” BS. It’s instant- charges and refunds - I’m a business owner for many years. You are boldly and baldly TAKING MONEY FOR NOTHING. Extremely unethical.Not only have they continued to charge my bank, but even after having blocked the charges, they’ve USED A DIFFERENT MERCHANT ID to intentionally defraud the banking/credit card programs. I don’t know how this can be legal. I believe they try to get every cent they can by hook or crook bc they know the average person isn’t taking them to small claims court. After their intent to deceive I plan to do so. Especially since no one can provide me with a copy of the “freeze form” I-supposedly signed. That’s bc it was a cancellation during covid. I don’t have a copy, unfortunately, but neither do they. All I have is American Express records of my calls regarding the unauthorized charges. Even if I have to pay court costs and lose, I’d like to inconvenience someone at the least. This is what happens when a big business steals - they call it capitalism.Like tax loopholes,!its legal theft and deceit.This business is NOT accredited by the BBB, but the grades of other H&S who were was F.Do NOT sign up for a contractual agreement with them unless you’ve got it like that and don’t gaf. In that case,’the hot stones are divine.
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June 2023 by Matt Sorrentino
Robin is great. Listens to her clients and is constantly asking about pressure firmness and adjusts accordingly. Some area of my body are sensitive like my neck and shoulders while my IT band I prefer very firm pressure. She adjusts to my needs and is fantastic!
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June 2023 by Jaime L
Absolutely amazing massage by Robin! She used firm pressure on me which was requested and it was better than I could’ve imagined! She was so attentive to my comfort level, continuously checking on me to make sure I was good. She is my go to from now on! Thank you so much for a relaxing massage!
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May 2023 by Jaime LaPinta
Absolutely amazing massage by Robin! She used firm pressure on me which was requested and it was better than I could’ve imagined! She was so attentive to my comfort level, continuously checking on me to make sure I was good. She is my go to from now on! Thank you so much for a relaxing massage!
