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February 2024 by dj
First off, was lied to about a promo deal. The guy who opened our account in the store said the promo came with 2 phones, 2 tablets and a galaxy watch absolutely free. Told him we didnt want the tablets or watch and he said the price was barely lower without so we should take the promo. He drew out a plan and said our total amount was $206 including taxes and that would never increase. Realized when we got home that we were charged to activate the tablets and watch. We knew we were paying phone activation fees but were never explained to that we had to pay activation fees for the 3 items we didnt even want to begin with. Tried to take the tablets and watch back the next day and same guy was there, along with the manager who was very unfriendly and unapologetic, and was told we can return them but need to pay a restocking fee and also our promo deal would not be valid anymore and the price would go up so it was in our best interest to keep the devices we didnt want. So we did. Few days later, the bill on my account was $251 so we called customer service. She didnt know why it was that amount. Then my husband put in for the first responder discount and auto pay discount and she said the bill would lower to $135 within 1 to 3 days. It did not. Called CS again and the girl said the first responder discount went through and now our bill would be $224 monthly. Asked to talk to manager because the price was higher than we were quoted...and come to find out , phones werent free. We have to pay monthly for them. And the tablets and watch services are also not included in that "promo" price we were quoted. He said we had to go back to the store if we wanted to return the devices and would be charged those restock fees but we would qualify for a better discount. So all in all, we will have paid close to $200 in activation and restocking fees for 3 devices we clearly told the 1st guy we didnt want. We will have nothing to show for it but wasted time, aggravation, and $200 wasted as well. Once our contract is up, we will be leaving tmobile for good and i would NEVER recommend anyone go there, especially the lanoka harbor nj store. No one is held accountable for giving us false info, or straight out lies even. Talked to 3 reps on the phone, one a manager, and 3 reps in store, also including one manager. Every representative had a different answer to give and gives you the run around on who to talk to so you go in circles calling CS and going back to the store. They are a disgusting company with incompetant liars for employees!Edit: just went to the corporate store in toms river nj and the employees and manager were very helpful, and apologetic for what happened in the other store. They got us on the plan we originally wanted and did their best to refund what they could. I recommend going to that store if any one ever wants to deal with t mobile
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February 2024 by Paul Carey
This place is a real scumbag organization. I went in there recently, and 3 employees -one I believe was a manager- tried to rip me off in so many ways by promising to give me all these "free" things.When i looked into it, I found out the truth. If I'd taken the "deals" and "promotions" they'd offered, I'd been charged hundreds of dollars more. Some of that cost up front and obvious, other parts of the cost would've stretched out for years.Before I left, I told them I had to think about it. I was made to feel like some sort of jerk for needing time to decide, and as I got close to the door I noticed the 3 of them snickering, mimicking and pointing at me.I'd rather spend a whole day at Motor Vehicles than even just 1 more minute dealing with those jackles. It's my wish to see that business go under now.My advice is that it's not enough to just avoid going there, make sure to tell your friends and family to stay far away as well!
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February 2024 by Michael Herkert
I went it to get a better plan then Verizon, but it is costing a lot more. They gave me a watch and said it was free but no mention that it;s another 19.00 a month so my bill is much higher . I went in for that 55 and older plan only to get conned into the watch that i don't use. Tmobile keeps saying it's free but 19.00 a month service. The store was terrible 3 hours lots of distinctions No mention of monthly fees for watch that i didn't want but was told it's free. so they are scamming us seniors.
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January 2024 by Patrick Blacer
Very helpful & knowledgeable
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December 2023 by Kevin Hall
Store has only 2 people working and all they can say is we'll get to you when we can. Waited about 20 mins then left. Should be more employees in store 3 days before Christmas.
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October 2023 by Mom
The girl I had, I believe is the store manager and she is wonderful, But when my son went back to activate his phone there was a worker there ( Some guy with tattoos on his arms) Who gave him a hard time about activating his phone because he said he wasn't authorized to access to the account. Needless to say, he was on the account as an authorized user, and he should have known where to look for that information. I then had to contact T-Mobile customer service while my son had to sit in his truck and wait to fix this matter and when customer service called the store, the same guy was super rude to the T-Mobile customer service. Honestly, this behavior is unacceptable. I will continue to go to this T-Mobile because it's not a bad store. But this employee should definitely be spoken to.
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August 2023 by Tom M
Great service. Took care of the problem very fast.
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May 2023 by Dawn B
Joseph and Scott were GREAT ?I highly recommend going in , you will be knowledgeable,happy and be home in no time!!!!!!!
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March 2023 by Richard
They were nice. Installed my moms SIM card that we didn’t receive in the box then we had to return later in the day because she couldn’t remember her passcode and they had to do a master reset. Pleasant experience.
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March 2023 by Eddie Flores
Very good customer service fast and simple they try to encourage you to save money highly recommended opening service in this store they are very honest and to the point
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January 2023 by Vince Damelio
Tom & Steve have fixed our phones now 2x without us having to buy new ones. They are extremely knowledgeable & up to date on these devices. Highly recommend this location.
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December 2022 by GL H
I have been a T-Mobile client for over 10 years and this was the best experience I have ever had in a store. Robert is a genius and extremely knowledgeable and shows such a passion for what he does. This location is truly blessed to have him because he absolutely knows everything you need to get what you want. We purchased 3 new iPhone 13 and also did a trade in on one of our devices. He sold us on the insurance plan as well as the screen protector add on feature which I know will be worth it as he clearly explained the benefits.Great experience and will never go to another location for assistance as long as Robert is at this location. Corporate should promote this kid to manager and see their store double in revenue within a few months. Awesome job Robert!!!
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December 2022 by Matthew Dales
Worked with Rob for most of the time. Highly knowledgeable on products and services. I came in to change my phone over to the new device I received in the mail. Robert made the process seem effortless. Although, the timing did run longer (because I had a lot of memory to transfer) Rob helped. Later joined by Steve, both gentlemen were polite, friendly, and welcoming. Very happy I stopped in!
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December 2022 by Crystal Fitzpatrick
Jon was so helpful working to identify an issue I was having receiving photos in text messages. He troubleshooted quickly and did an amazing job replacing my screen protector. Excellent customer service!
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December 2022 by Maureen Kaufman
I just left T mobile and was thrilled how great I was treated. Two young men fixed my problems in no time . Both were very respectful and knowledgeable with phones . Thank you so much you’re the best