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January 2024 by Jaime P
Horrible customer service in the last several years, wait times are long and they do as little as possible to help. We will likely be switching banks.
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December 2023 by Quan
The service is ok but I can never get my money in time why do I have to wait for my money it’s Christmas time I need to go shopping for my family and there’s a hold on my money thanks to td bank in Lacey for now on I’m going to bayville td bank Lacey sucks
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December 2023 by Bill Hirschfeld
You hold your breath when you go in this bank and make any kind of transaction. I've been with TD Bank for a long time and this branch always seems to either give the wrong information. It seems like they put people in leadership positions who don't know just look like you're in charge and fake it til you make it. It's been this way for a couple of years.
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November 2023 by Elvir Divanovic
Great service. I was acknowledged immediately when I entered the bank. I was in and out of the bank within 15 minutes, which is very reasonable. People over exaggerate with the 1 star reviews.
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November 2023 by James Ward
Like Pulling Teeth to get MY money out of this bank , I asked for $6500 large, "OH NO YOU HAVE TO ORDER THAT" ok ill wait ! " ALL I HAVE IS $20s" thats ok "What's your occupation ?" retired, "RETIRED FROM WHAT "are you kidding me , this RUDE teller acted like it was HER money ,and I was taking it , end of story was she gave it up all 100 bills ,it was in her drawl,, why make such a big deal ? Nobody asked me where I got the money from when I deposited it , im done with TD !
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August 2023 by Radhouen Fajjeri
Bad experience with that agent Samantha she is rude not nice at all she make everything difficult I have 3 accounts with this bank and been with them more then 4 years and she keep asking about snn 3 time she even made me email my snn to her she looks like she have problem with immigrants she throws papers don’t give it nice and she wasting my time with making mistakes by putting only 30% of the money that im trying to deposit
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March 2023 by Charlie Burns
I have never had an issue with this bank ... They are courteous.. helpful in any way they can be... It might be the customer being rude that gets hung up on... I have never experienced any of this.. Very good bank
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January 2023 by Jack J Iaria
Kind, courteous, professional & very helpful.
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July 2022 by rahul lubana
Awful, whenever I go there they are so slow and tell you to wait in line for 10-15 mins. I am a small business owner, I went yo deposit some money in the branch. I told her that I’ll open the safe drops but she want to open it. She opened the drops and she came back and told me that its $1500 short. I asked her that I counted the money but she was not listening to me. I told her to return my money and my bags of safe drops or I’ll check the safe drop bags she dropped in the garbage. She didn’t agreed and she said I’ll do it. She checked the bags and she found she dropped 3 drops in garbage. She found $1500 in garbage. She was mad at me even though it was her fault. They need to learn some customer service.
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May 2022 by games slayer
Lady was rude and hung up the phone on me.
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March 2022 by James Ziegenbalg
Tried to open an account today. Stood in line for about 10 minutes, and was told to sit and wait for a banker. Sat for another 25 minutes or so and was ignored. Had to leave after that as I've got other things to do today.If they were busy I wouldn't be leaving this review, if they were helping other customers I wouldn't be leaving this review. Both of the bankers were just sitting at their desks.You'd think that in person customers hoping to establish new business would be a priority, but maybe not? I'm not a banker so who knows.
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March 2022 by DIYDerek
I came in to swap out $1700 worth of $20 bills for 100’s. The line was long and I was last. There’s only two tellers working and they were both working hard! Sharon helped me and was super polite and helped me with ease. She took it a step further and asked me if I ever deposited a check through the atm so I wouldn’t have to wait in line like I did. Which I never have. With no hesitation she stepped out to assist me at the atm and walked me through it step by step. She was super instructive and patient with me through the whole process. She made my banking experience super easy and honestly made my day with her positive energy. She was amazing!
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February 2022 by Dawn B
Drove through only.So far always goes smooth.
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January 2022 by Michael Bienes
Always very helpful and pleasent to deal with.
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January 2022 by James Crompton
Friendly, quick, knowledgeable
