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February 2024 by Yossi S
Pharmacy customer service is non existent. Overall terrible experience
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February 2024 by Malky N
Terrible service. Customer service non-existent. Prescriptions take days to fill.
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January 2024 by Angela G.
The CVS on River Ave in Lakewood is the WORST pharmacy ever. My doctor called in a prescription for a pain medication on Thursday. I was told by the pharmacist (after being on hold for 38 minutes) that I would have it on Friday because they were getting a shipment of the drug. It is now Saturday and I have heard NOTHING from them. So I call again and hold on for 41 min this time. The female pharmacist who has the compassion of a dishrag tells me that it is on back order and she has no idea when they will get it. I asked her why they didn't just tell me that in the beginning, so I could've had my doctor call another pharmacy. Also, she can't transfer the prescription to a different pharmacy. The doctor has to do it. So now I have to get in touch with my doctor. It is the weekend so I'll probably have to wait until Monday and suffer in pain. I understand that it isn't their fault if the drug is on back order, but if I didn't call twice, I wouldn't know that. All they had to do was call me the same day and I could've called my doctor. That pharmacist is an arrogant, uncaring person who shouldn't be allowed to deal with sick people. I will be writing CVS headquarters also to complain about her and the whole pharmacy.
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January 2024 by Fran Kirschner
The staff here is VERY unfriendly
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January 2024 by Devorah Cohen
Waiting for over FORTY MINUTES on the phone to find out if they have a medication in stock. Every so often someone picks up for half a second and puts me back on hold, probably because the system is making an annoying noise on their end. BUT NO ONE ANSWERS THE PHONE!!
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December 2023 by S M
Extreme wait time in person and on phone; workers are frustrated with customers before we even ask a question
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October 2023 by A Y
"During my recent visits to this CVS store, I have unfortunately noticed a concerning pattern of behavior. It appears that staff members are being encouraged by management to be rude and discriminatory towards visibly Jewish customers. This is absolutely unacceptable and goes against the principles of respect and inclusivity that any business should uphold. Discrimination of any kind should never be tolerated. I hope that CVS management takes this issue seriously and addresses it promptly to ensure that all customers are treated with respect and dignity, regardless of their background or beliefs.
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October 2023 by Jed Davis
The employees here are EXTREMELY anti-Semitic. They treat their customers poorly, have zero manners and are extremely rude. This business does not deserve anyone’s support.
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October 2023 by J G
This store is so unprofessional. They treat customers like garbage. They are extremely antisemitic. If you’re Jewish DO NOT support this business.
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September 2023 by Parshat Hashavuah
OMG! It`s so far THE WORST customer service experience in my life! Such a dirty words I never heard even growing up in NYC. Don`t even bother to go there. They will make you wait until your sickness gonna pass by itself. Shame on you CVS
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September 2023 by Faigy Lerner
Nasty employees that discriminate against the Orthodox community. Management fosters a toxic environment and employees are encouraged to be rude to visibly Jewish customers.
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September 2023 by S L
The pharmacy must get training in customer relations or maybe they are just overworked/overwhelmed .
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July 2023 by Sara Brady
Terrible service, never enough staff, no patience for their customers and medication never ready on time.
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July 2023 by R. T
Black woman that works there is horrible, And unhelpful.Please relay my message
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July 2023 by Myrna Coiro
Impossible to speak to a human being in the pharmacy department on a Sunday night. I called 6 times and held on for many minutes with loud music blasting in my ears. Even called in on the doctors line and got put on hold with the same blasting music. The actual phone number for the store is not listed on their website and you can’t speak to anyone. My husband is actually holding on on his cell phone and experiencing the same treatment. Tomorrow I will report this to the corporate office and see if they will do anything about this problem. I rate this store minus 10! They just don’t care about us and just want us to get lost!