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August 2023 by J G
I recently had an incredibly disappointing experience at Fino, supposedly a professional store specializing in custom suits.From start to finish, the entire process was marred by rude and unprofessional behavior from the workers, coupled with the delivery of substandard suits that simply did not meet expectations.First and foremost, the staff's demeanor was unacceptable. Their attitude was consistentlydisrespectful, lacking any sense of professionalism or basic customer service etiquette. It felt as though they were inconvenienced by my presence, rather than genuinely interested in providing a positive experience. Furthermore, the quality of the suit received was abysmal. Not only did they appear cheaply made, but the fit was completely off. Despite providing accurate measurements and discussing my preferences, it seemed as though they had no idea how to properly tailor a suit to fit an individual.The end result was a suit that looked ill-fitting and far from the promised custom experience.The lack of attention to detail and poor tailoring further emphasized the incompetence of this establishment. It was evident that their supposed expertise in creating custom suits was nothing more than an empty claim.The shoddy craftsmanship was visible in every aspect, from loose threads to uneven seams, leaving me utterly dissatisfied with the final product. Considering the exorbitant prices charged by Fino, one would expect a level of quality and service that was sorely lacking. Unfortunately, I cannot recommend this store to anyone seeking a reliable and professional establishment for their suiting needs.
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August 2023 by Jed Davis
Suits are a price of junk. The people there are very unprofessional don't know how to fit you. They keep deleting bad reviews all while the owner posts his own fake reviews with five stars. They will not fit you probably and overcharge you for what's essentially a piece of garbage. Stay away!!!
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August 2023 by A Y
Very poor customer service, the people working there are very unprofessional. The tailoring is very cheap and unprofessional looks like a child pieced it together. Definition not worth the money and very poor quality.
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August 2023 by J Kal
All the positive reviews here are from the owner. This place is garbage stay away.
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August 2023 by Manny Shain
Awfull service don't even fit it how you want, the quality is awful it ripped after around three weeks, and l came in a third time because they kept on messing up and they said they only retapper up to twice they were not able to admit that it was there fault. Crazy place stay away.
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August 2023 by Zev Pam
Great customer service - especially Marc who went out of his way to help out.
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August 2023 by Hy Safran
The diversity of selection - in fabric, design and customized accessories- for men’s suits was excellent. Fino ranks at the highest level of product AND customer service, far beyond men’s clothiers I’ve encountered in the Midwest and East Coast.I was fortunate to work with Marc whose patience, attention to detail and commitment to excellent made the process entertaining and worthwhile.I intend to return to Fino and recommend the experience and the suits highly to the gentleman seeking to appear as one.Thank you Fino (and thank you Marc)!
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March 2023 by Moe
Outstanding service. Love my suit. Will be back.
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February 2023 by Moshe Baalness
Outstanding service. Love my suit. Will be back.
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September 2022 by Izzy F
Fino really delivers on what you are looking for, for me it was working with Mark that made this is 4 Star review. He is very talented, more importantly he service and care are 5 Stars. A real Pleasure and help to work with. I have been a very satisfied customer for over 4 Years, and I think you will be too
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September 2022 by Izzy Flamm
Fino really delivers on what you are looking for, for me it was working with Mark that made this is 4 Star review. He is very talented, more importantly he service and care are 5 Stars. A real Pleasure and help to work with. I have been a very satisfied customer for over 4 Years, and I think you will be too
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April 2022 by Fhh Dhg
I got a suit from here about a year ago still in perfect condition looks great but I’m only 14 so I grew out of it a little by the sleeves otherwise it’s great Marc is really nice and helpful and the other guys too. Thanks great job!
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April 2022 by dovid holler
I bought 6 suits from here, Not to mention any names, service is horrible, they make it like everything they do for you is a favor!Besides the fact that my suit came out horrible.
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February 2022 by Sam M
Great suit! Fit me perfectly! The fabric Quality is truly superb, the customer service is amazing especially Marc, he helped me pick out the fabrics and the suit style. Great taste! He also measured me perfectly. Awesome store!
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February 2022 by Reuven Levinson
I had a really terrible experience here. It seems all the good reviews are from friends of the store owner. The owner fitted me and treated me terribly afterwards. He promised to make a local delivery, he did not. Then i tried to contact him, he said sorry and then never responded again. What a nightmare of an experience, especially since i dealt with the owner directly
