-
April 2021 by Pam M.
Showed up the day that was scheduled . My first time using them the delivery guy actually helped me bleed the line since I had never done that before . Excellent service
-
April 2019 by Anthony Salvemini
They have always gone above and beyond. Most recently when i called at 8 am in a Sunday morning because my elderly aunts home had no heat their technician on call was prompt in calling me and accurate about his arrival time. He diagnosed the problem, a bad ignitor, but due to the obscure modular home furnace the replacement part was unavailabe locally. After visiting several retailers to no avail, he modified a generic ignitor bracket to fit the unit. The technician really went above and beyond to get the heat back on.
-
April 2019 by Arthur Alfaro
Found them extremely courteous. Had a special issue that they are working to help me resolve.
-
August 2018 by Meredith O.
We have been receiving our fuel from Point Bay Fuel for fifteen years. Their service is excellent. We have never had to call them for fuel, our fuel is automatically delivered when we are running low. We also have our heater and air conditioner serviced by Point Bay Fuel every year. We have received excellent service. We were having a problem with the hose that extracted the water from the air conditioning unit to the outside of the house, and no one was able to figure out the problem. Finally Point Bay Fuel was able to figure out the problem and fix it for us. I highly recommend doing business with Point Bay Fuel.
-
August 2018 by Andrew M.
Point Bay Fuel has always been the best company to serve all of my heating and cooling needs for my home and business. Their fuel prices are always competitive and their service technicians never leave without the problem being fixed. I trust them for all my home energy needs.
-
January 2018 by Harold H.
Really low class operation. My family has been buying fuel oil from them for literally 50 years and now they won't deliver in a timely manner unless you're signed up for automatic delivery every month. And they never notified customers that in advance, just said it when we called for a delivery.
-
April 2016 by Miss Mimi O
This company is terrible , they never dispatch people immediately to fix heat issues and when you call them at night they either put you on hold or hang up! How can a company that provides heat not have a set of team that work at night to resolve emergency situations? Epic fail
-
July 2015 by Misty D.
They claim they have 24 hr service ... try 24 hrs x 4. Didn't deliver fuel oil as promised this past winter. Let a long time customer (15+ years) bed-bound dying woman freeze in below 50 degree house. Service wouldn't come out to restore heat. She went to sleep shivering with 4 blankets. Never woke up. She died 5 days later.
