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January 2024 by תלמוד ישן
DYSFUNCTIONAL BANK!In general, the only time this bank works efficiently is when there are few customers. More often than not, they don't have enough tellers to handle the busy times. The problem is compounded by the fact that many of the tellers work slowly. So assume you will stand in line for 20-30 minutes, and be pleasantly surprised when you don't."So use the ATM," you say?Often the ATM's don't work because "they are full and we need to wait for a crew to arrive to empty them." Well how about calling them down BEFORE it is full?
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January 2024 by Gad Bar cochva
It is very difficult to recommend this particular bank or branch. 55 minutes waiting in line. And in general everything is very tired and slow!!
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December 2023 by Simcha Podolsky
ATM never work there and lines very long.
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November 2023 by Sh Sh
Courteous service, smiling and professional,, fast for urgent messages,, available at any hour for questions,,, most wonderful
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October 2023 by Stephen Meyer
ATMs never work even the brand new ones. Worst td
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October 2023 by Hillel Benhamu
Great place, T. D.Always friendly and courteous.You can bank on them.
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August 2023 by Alexander Kurteev
The worse costumer service ever. Spent over 20 mints in line to be helped. Teller (lady) was already agitated and irritated with previous costumer that i witnessed while waiting in line. I have made a deposit and requested a cashier cheque. Teller requested my ID which I provided (Canadian DL and US veteran federal ID). Teller requested to send me a code on my phone that I did not have on me at the time. I asked what would bank do if the costumer does not have a phone, teller responded with a smirk on the face and stated " you come to the bank to withdraw a large amount and does not have a phone..."When I called her out on her inappropriate behavior, she walked away and stated " I will let you talk to my manager"Branch Manager Marie M (as per her card that she provided) approached shortly and instead of deescalating situation after I elaborated what just transpired, Marie stated the teller said the same thing about you... ( meaning that I was irritated). Marie said that her job is to help with transaction and was not interested to hear a complain or propose a better costumer service for next time). Instead she asked for ID that I have already provided before and was acceptable to previous teller. Marie M stated that all IDs are not acceptable and she can not help me with transaction. Branch Manager Marie M stated that she is not trained on identifying ID, stated that I have ID from state of Virginia, (could not read that it was saying Driver License from Alberta, Canada). She also was not able to identify a federal veteran issued ID-"I do not know what it is" I hope a chain of command in TD bank will read this and perhaps offer some education on respectful costumer relationship as well as ID's familiarization.
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August 2023 by Sam Marshall
Prepare to stand in line for a good half hour at this branch. Make sure you also double-check what the teller is doing. I’ve had transactions done incorrectly several times at this branch. Example I tell them I’m cashing a payroll check and they deposit it instead.Every single time I’m in this branch there is an extended wait time. Not talking ten minutes either. Very extended. More importantly I expect more accuracy when dealing with people’s financials.
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August 2023 by Melissa Errickson
The hrs keep changing, bad service, bad attitude, every time we go the time changes Fridays it says 7 pm we go and it closed before 7pm and Fridays, now Saturday it says 2pm to close but we go before 2pm it was close way be4 2pm. Yall need to get store straighting out. Bad for service.
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March 2023 by KeepN ItReal
Great experience here! I went to Jackson branch & then Howell Branch & Both couldnt verify a td official cashiers check. This place did it with no prob. Howell & Jackson were so Rude. Marlene was a great help and the other staff were there to help right away. Highly recommended
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January 2023 by Jeffrey
I love td bank but every time I come to this branch there atm machine is down and there always a long line to wait for customer or the teller I would recommend driving 20 minutes to other td bank to deposit money
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January 2023 by Joey
I love td bank but every time I come to this branch there atm machine is down and there always a long line to wait for customer or the teller I would recommend driving 20 minutes to other td bank to deposit money
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December 2022 by Leon Bursztyn
TD in Lakewood has the most Incredible and friendly staff! Sensitive to their community's needs and treat their customers with the utmost respect and professionalism. Highly recommended for all your personal and business banking.
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November 2022 by Larry w
Impossible to reach by phone. When you call, there's no phone recording or phone tree. It just rings and rings. I called for 6 days straight multiple times per day.
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October 2022 by Ayannalovexox
I loved coming to this TD bank. Everyone was always so helpful until I had an encounter with them today. My husband has been with TD for YEARS but now we’re considering closing our account due to the supervisor Marie. Not once have I been to a bank where they allow racism to happen. Would give 0 stars if I could.
