Ice Factory provides excellent customer service and is very helpful. They assist businesses in emergencies and are always accommodating throughout the year. Customers appreciate the friendly staff who offer demonstrations and guidance on using dry ice safely. The business is highly recommended for anyone needing dry ice, especially for special events or projects, as they go out of their way to meet customer needs.
Amazing service. Couldn't be happier with the packaging for sending perishable items. Excellent products and friendly service. Highly recommend!
October 2025
Arrived minutes after they closed, but they were very friendly sold me dry ice anyway. Now the Halloween party isn't ruined!
July 2025
We were very pleased with the excellent customer experience and service provided. They were able to assist our Dunkin' Donuts location in an emergency.
