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November 2023 by Marie Chantal Barjon
Very friendly, Great Customer service always clean well organized
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August 2023 by joseph Lyman
Just purchased Bathing Suits from them. Can't track status of your order. Worst Web Site in the world. It's easy to fix, see how Amazon does it.
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July 2023 by Soph
Awful experience-Too many sales clerks just standing around not sure what they’re doing-Need more dressing rooms
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May 2023 by George S. Yulis
Very helpful staff. Good selection of items.
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May 2023 by julie mcmanamon
Very good employees and excellent quality clothing.
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December 2022 by kim
I love Lands' End and have shopped at various stores and online for year. After today, never again. I've never encountered such rudeness. And I see that even with all the other complaints on this site, that this is an ongoing problem with Jerry, not a one-off. To think that this is the manager of the store! I've never given a one-star rating -- I wish there were negative stars!
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November 2022 by May Fung
Many associates standing but not really greeting or doing much. The lady who helped me return some items was using a very old style iPad and she was not scanning anything, but had to input the return number with her two fingers typing. Took a long time to return five or six items. I did not feel well coming in this place and I think there is some management problem. Don't get me wrong, I love land's end products, but I will keep most of my shopping online.
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November 2022 by Nia
Honestly I love lands end and I will always buy lands end clothing but maybe online instead. recent experience in store was not very welcoming.
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November 2022 by Teri Arther
Had a great sale. The clothes are great quality and there was a variety of colors and styles to choose from.
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November 2022 by Patt Ferrari
Immaculate store but 5 employees barely said hi and the 1 who acknowledged me was clearly more interested in the conversation than helping me.
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November 2022 by Georgia Kollia
Very friendly and helpful people, and though small, had good selection
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November 2022 by Linda Pickering
Always great leisure clothes and swim suits. Helpful staff.
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November 2022 by Debdatta Biswas
Good collection
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April 2022 by Jerry J.
Fantastic store. The associates and managers are so friendly. I have not seen or received such great service from a retail store like this in a long time. I will continue to shop here
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November 2021 by Guy Sorbo
My wife and I left this store today feeling abused. Jerry, the 2nd sales person, was very condescending and dismissive. Our 1st sales person made a mistake by ringing up the wrong charge. When we brought this to her attention, Jerry stepped in, presumably to help, but he wanted to stress that the 1st sales person did apply the appropriate discounts. We did understand that. He completely confused my wife with his discount explanation and, when I attempted to help her explain, he became confrontational. We did get the billing resolved, but I can say that we both left there feeling abused. We chose not to escalate the situation and left - never to return.
