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December 2023 by Mohanram Jayaram
Very poor customer service for an up and coming car company trying to make an entry into the EV car market. We are in the market for an electric car. So my son and I wanted to test drive the polestar 1 model and the car sales man took my license and then came back with a weird reason saying the weather was not ‘conducive’ to test drive the car. It was 4:45pm in the evening, not raining, dry conditions and it was 50 F. And btw… I have excellent credit and clean driving record. Then the car sales man mentions I can test drive if I put down a deposit of $500 to test drive the car. It got even more confusing when the manager came and said he was concerned that the traffic was heavier and did not want to let me test drive the car and come back tomorrow. It was pretty insulting and an unpleasant experience to say the least.
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December 2023 by Sitij
Please guys don’t buy PolestarI am regretting my decision. It looks like polestar use High School kids to make their software. Since I bought this car it went 10 time for software issues in 1 year.Every time you update software all the system stop working even you can’t play your phoneexcept driving car thankfully otherwise you will stuck in middle of traffic.it feels like you are driving a box.with no features in it.They should hire some professional software developers2.Today I took off from my work to visit Princeton Polestar regarding software problem but didn’t got satisfactory response from GM.Only answer I got is bring my car for service so they can install old software back.The problem I am having after every time we update software all the functions stop working for few days. This time heating system also stop working thankfully I can drive back home safely. This time I am planning to file complaint with NHTSA. If I didn’t hear solution for this problem
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December 2023 by S S
I was in the market for an EV and needed to make a purchase quickly. After extensive research I had narrowed it down to Hyundai, Tesla and Polestar. It was obvious that the Polestar 2 is a high quality car with an extremely confident/comfortable ride so this my choice. After working with Luiz and Haley I had quickly worked out a stress free deal in a matter of 2 days. When I picked up the car I can’t tell you how amazing the car walkthrough that Karim provided was and I also want to shout out his amazing YouTube Polestar videos. I am a Polestar customer now and look forward to buying from Princeton Polestar…next up….Polestar 4.
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November 2023 by Nicole Freeling
Giovanni made my purchase so easy! My whole experience was low stress and overall pleasant. The car is awesome and fun to drive. I will recommend Princeton Polestar to everyone! Thanks Giovanni!
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November 2023 by Cole Walker
Giovanni Marinelli was extremely helpful and friendly when I came to the dealership! He was very knowledgable on all the different models and features of the cars, and masterfully answered all of my (many) questions. I would absolutely recommend him to anyone who is interested in looking into a Polestar, whether they've owned one before, or (like me), they are new to the market.
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November 2023 by Anastasiya Maciszewski
I had a very positive experience with this dealership. Haley took care of me and she made it a seamless process from beginning to end. Her knowledge of the cars was unreal and so he walked me thru the credit process very easily. I'll definitely go back again.
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November 2023 by Julia Roche
Giovanni and Haley provided exceptional service throughout the car-buying process. Their knowledge, professionalism, and genuine interest in meeting my needs made the experience seamless. They patiently addressed my questions, offered valuable insights, and ensured a transparent transaction. I highly recommend their expertise and the dealership. Great team at Polestar Princeton!
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November 2023 by Randi Stoopler
Polestar Princeton was an absolute pleasure to deal with when buying a car. Luiz was so accommodating and did everything to make the process run smoothly. Buying a car is not an easy experience but this dealership makes it look so easy. We are so happy with our new car and highly recommend this dealership
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November 2023 by Stephen Kimm
I had a great experience with Luiz and Haley. I was looking for a specific model year and packages. I found it at another dealership and not at Polestar Princeton. However, my experience with them to that point led me to choose my second choice car so that I could buy from them. When I told them, they sourced my first choice car for me rather than letting me settle for a different spec car. I ended up buying my first choice model from my first choice dealership team!
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November 2023 by John De Mata
Luis, Hailey, Zahid, Angel and the team of Polestar, Volvo Lawrenceville were all very pleasant, and friendly. Great service from start to signing. Luis was very knowledgeable, courteous and knew the polestars from the inside out. We fell in love with the Polestar 3 from the showroom entrance. Settled for a flex lease on the Polestar 2 for the meanwhile we wait until ours arrives next year. Thank you for the wonderful experience! Pleasure doing business and happy to be part of the Polestar ? family.
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November 2023 by Christopher Liddle
Sales people were very friendly. Sales people were helpful also with answering questions and took initiative to help me. The sales people seemed to genuinely care about me. I would definitely shop a Princeton Polestar again. And my Polestar 2 has been very fun to drive. I really like it.
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November 2023 by Oleg Dulin
I had plans to test drive 3-4 EVs. I had Polestar, BMW, VW , and Hyundai on my list in roughly $50K price range. Polestar was first on my tour and I was smitten immediately. I canceled my plans to test drive the others and I put a deposit on Polestar 2.The crew at Polestar Princeton took great care of me. Giovanni, Karim, Haley, and Angel all delivered the best buying experience I ever had with any car brand.If you are EV shopping and you want a unique car that turns heads and stilll has all the latest tech, put Polestar on your list and go visit Polestar Princeton.
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November 2023 by akin furaha-ali
Where do I begin?!?!?!?!? To begin.....I hated and dreaded the idea of starting my vehicle search. The market is bad!!!! However Giovanni and the staff at Polestar Princeton made this process unbelievably seamless and AMAZINGLY PLEASANT......yes I said AMAZINGLY PLEASANT and car purchase in the same thought.Prior to polestar I was dealing with some other MAJOR competitors (who shall remain nameless) and I was left feeling defeated. But that's when I stumbled upon Giovanni and Polestar Princeton. His superior customer service, passion, professionalism, and knowledge turned this into an experience rather than a purchase. He put ALL my worries at ease. He listened to my wants and concerns and aligned me with the absolute perfect vehicle. I LUV my car. Not only was it Gio but the rest of the PP family made this truly remarkable experience. From talkin directly to the GM Nick about his polestar and he putting my EV anxiety at ease...... all the way to Haley knowing me by first name.........and I'm not even working directly with Haley. Those are are the small things that truly get missed within the car purchasing industry. The appreciation of the customer. But Gio and Polestar Princeton got it RIGHT!!!!!! Giovanni made this experience truly genuine and treated me more just the next potential sales benchmark (like those that shall remain nameless).Listen, I could keep going on and on and on about my wonderful experience. But you truly have to go and see for yourself. Whether you are in the market of buying a new vehicle or just got some time on your hands.....Go see Giovanni and experience Polestar.
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October 2023 by Agnes Canlas
Shout out to Giovanni, Hailey, and Angel. Giovanni is very knowledgeable about their products. I forgot the name of the guy who helped me and my husband link our phones to the car, he did a great job with the walkthrough. Thank you all so much for the transparent and hassle free transaction. The transaction and test drive were handled by Princeton Polestar but the document signing was handled by Princeton Volvo. Both facilities although small are very nice, presentable, and innovative. I love the paper free process. I will definitely be a repeat customer, I highly recommend Princeton Polestar. I'm also looking forward to the upcoming local Polestar branch here at King of Prussia, PA.We leased a 2023 Polestar 2 with performance, pilot, and plus packages. I enjoyed the 100 mile drive home from NJ, the Ohlins shocks and Brembo are well tuned with the car. I think i understand what Polestar is trying to achieve with its performance package, and it worked well for me. The car doesn't handle like a regular EV in my opinion, it handles like a high powered ICE packed with a lot of torque and super quick 0 to 60. I don't miss my turbo charged BMW x3 35i with this car, specially the expense on the premium gas.
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October 2023 by Rafae Mah
I did a test drive of the Polestar 2 and the entire experience was fantastic from start to finish. Not only is the car incredible, the staff is as well. Karim is very passionate and informed about the Polestar brand. He did an incredible job explaining all the different features this car has. He was knowledgeable and an absolute delight to work with!
