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January 2024 by Leighann
I agree with the 2 comments before me. There is a new guy there tall with dark hair. He is very nasty and mean. He didn't welcome me into the store and kept giving me dirty looks because my kids were with me. I had to step out and let my friend pay by herself because of the looks he kept giving me. She said even when she was alone he made a nasty comment to her. It was such a horrible experience. I haven't been in the store in about 8 months and after that experience I feel uncomfortable to ever go back again. That guy is the kind of person who hates dealing with human beings and absolutely should not work in customer service!
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December 2023 by Blac Beauty
They don’t have a big enough selection for BBW’s
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December 2023 by Magenta C
The tall white man that works here should not be working in store with women. When I walked in, he asked me what kind of bra I was looking for. I wasn't even there for that and is an awkward question to ask someone as soon as they walk into a store. Then he immediately started following me around when I said I didn't need help. Knows nothing about personal space or the knowledge that some women don't feel comfortable around men in a bra store. He needs better training. Wont go in here again.
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September 2023 by Gerardo Hernandez
Good store. Checkout is painfully slow.
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September 2023 by madison
To the tall pale dark-haired man working at the Pink register: I advise you to think about working in a field other than customer service He was extremely rude to me and my sister when we were trying to see if the fitting rooms were open. I recall him condescending to us by saying, “Unfortunately I can’t be in two places at once, so come back Tuesday and then they’ll be open”. He repeated his snide comment with another woman after us, and then started laughing when we put our clothes back and walked out. The only thing that’s unfortunate is his inability to talk to his customers in a civil and polite manner. He should think about working elsewhere — maybe a place that does not require interacting with others.
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May 2023 by Zz
I was asking to get sized in private and didn’t feel comfortable that the man working there sized me anyway out in the open then told me the only sizes for me were in the back when there was some right next to us. Made me feel like they limited and pushed bigger sizes to the back. Luckily there was a nice woman there around 4-5pm on Memorial Day who worked in the plus size section in the back and fitting room. I wish I got her name, but she made me feel comfortable and less embarrassed. She was very attentive and professional. I can not say the same for the others but I really appreciate it. I hate shopping at stores like this for this very reason. If you see this, Thank you.
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May 2023 by Bronda Bessant
The hospitality associate Danielle was phenomenal!! She embodies the essence of poise, patience, and grace. She made my daughter's fitting experience loving, warm, and welcoming.We we able to order what we needed with free shipping to our home. It was an awesome experience with great service.
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May 2023 by Anjuna Babu
The rudest cashier works at this location.Worst experience ever.
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January 2023 by K. T086
I visited Victoria Secret today 12/30/22 at the Quakerbridge Mall location and had the absolute worst encounter with Alexis. She was confrontational and absolutely outrageous.As I was shopping in the Pink portion of the store she and other associates were talking and unpacking boxes. Our eyes met as I glanced up from shopping and she went berserk. With every ounce of disgust, she gave me the nastiest look and asked me if I needed something. When I got over my shock and told her no Alexis continued - well why you staring at me then? I told her - our eyes simply met; you need to get over yourself. Feeling embarrassed and showing off at the same time Alexis resorted to asking me if I wanted to leave the store. Genuinely perplexed I asked her who was going to make me leave and she responded by saying she would call mall security. Even though I was highly offended by her unwarranted and childish lashing out towards me, I did not overreact or inappropriately respond, though I believe she expected me to. At that point I just walked to the Victoria's Secret side of the store to finalize my purchase. I had no idea that the customer in front of me would relate to the cashier who was also a manager, how awful Alexis treated me. I was comforted when I found out she spoke up for me. When I stepped to the register, the manger then asked me to relate to her what happened, so I did. I reached out to VS by email and their feedback survey.I was just so disturbed about Alexis's attitude. I couldn't believe she felt so confident in being able to have mall security escort me out. I believe that she was confident that I would automatically be seen as the aggressor because of my race. Sad.I don't think I'm going to return to this VS location. This girl was way too bold and ridiculous for her behavior to be uncommon. I don't know if corporate and upper management appropriately address such complaints. I hope so but it just doesn't seem like it.
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January 2023 by Jennifer
The customer service wasn’t great. The store was really crowded and it was messy. It was hard to find items.
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November 2022 by Jen S
Today, I went to the store to buy some panties and pijamas and I had an issue with the same manager who was mentioned in previous reviews by other costumers, short woman with glasses, she was very rude. She approached me and said that they are closing the store to go the register immediately, I told her that please kindly give me one more minute that I need to pick the right size and she said “you have to go right now there is no time, go now” I won’t come back again to this store that’s sad how lack of customer service can impact a business , this manager doesn’t have any idea how to treat clients very sad.
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November 2022 by Carmen B
My worst experience today I had in Victoria secret Quaker bridge mall , I asked for help and the woman was rude with me and when I asked for paid the another person didn’t help me and I lost looking the register. I have never come back. I was there at 5:40 pm , in Nov 10,2022
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November 2022 by Yuv S
Today, I went to the store to buy some panties and pijamas and I had an issue with the same manager who was mentioned in previous reviews by other costumers, short woman with glasses, she was very rude. She approached me and said that they are closing the store to go the register immediately, I told her that please kindly give me one more minute that I need to pick the right size and she said “you have to go right now there is no time, go now” I won’t come back again to this store that’s sad how lack of customer service can impact a business , this manager doesn’t have any idea how to treat clients very sad.
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October 2022 by samara smith
Very unprofessional and bad customer service. how are you gonna have sign saying $25 logo shop but doesn’t apply to everything with a pink logo. Than i approached the fat short manager with glasses saying something to her and she gets nasty and continues to run her mouth and basically chased me out the store. Im a regular victoria secret customer, not really at this location more so oxford valley because they actually make you feel like a human customer. I GIVE THIS COMPANY A LOTTTTT OF MONEY! I BASICALLY HAVE MY OWN MINI VICTORIA SECRET STORE OF MY OWN BECAUSE OF HOW MUCH I BUY FROM THERE! PLEASE GET THE MANAGEMENT AND STAFF TOGETHER
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May 2022 by Amanda Guerra
If I could give negative stars I would. The store was disgusting & had the worst customer service ever! Went in there to buy multiple items. I was not greeted or spoken to by anyone. Promotions were not mentioned to me. Everything in the drawers and on top of every section I was shopping in was a mess. So if you aren’t focusing on tasking idk why the customer service was so poor. When I brought my items to the register in the pink section the girl snatched all 8 items out of my hand, scanned them and tossed them in the bag without saying a word to me. She yelled out only my total. Then when I gave her my pink credit card birthday coupon she snatched that out of my hand as well scanned it and without saying anything else she just yelled out my total again. She tossed the receipt in my bag and just shoved it at me. I said thank you and she didn’t even acknowledge I said anything she just started complaining to the other worker about someone else’s training. Never coming back here and I work in this mall. I’d rather drive to any other location but this one. It’s 2pm on a Tuesday it should be that dirty especially since no one was in there but me and like two other people. And Cashier 3234318 needs to work on customer service skills and just generally being a polite person. Clean your store and get better employees!
