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January 2024 by Eileen Lush
Very friendly, good at cleaning, and is really kind
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October 2023 by Tukkinum
I went to this place to get measurements and they were super kind! Did it free of charge, I wish I had cash to tip them! The bad reviews are definitely from self absorbed people who think the world works for them.
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September 2023 by Alexis Keller, MBA, AJP
Frequent flyer -and always reliable!!
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August 2023 by Taylor Amatuzzo
5 Star is the best! Amazing service, the nicest people ever, and they are so accommodating. I would highly recommend them.
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June 2023 by Brandon Kronstedt
Have been using five star for 15 years. Never one issue. Very friendly owners and staff
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June 2023 by JP
I'm a happy customer. They have done it all for our clothes. Alter, repair, and clean. Always friendly too.
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December 2022 by Barry R.
Their work is very good and if where they are located is convenient for you then use them.The only negative is they are expensive as dry cleaners go and they will nickel and dime you. IE; I have some shirts that have metal buttons covered in plastic, well most shirts have plastic buttons but they give me this jive that they have to do extra work on the shirt so they charge me an extra $1. I know they don't have to do any extra work on the shirt so they pinch me for an extra $1, I just don't like being hustled for an extra dollar, of course to each his own.
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August 2022 by Wendy Chalhoub
Do NOT go here! Started using them when I moved to Holmdel a few years ago. They pick my clothes up (delivery). There is always something that I need to bring back to them due to not cleaning well. When I bring back, then they get the stains out. Either they are cleaning the clothes very poorly or are not paying attention to what they are cleaning. Owner told me, well "I am not the one who got stains on it". Little does he know that he would have NO business if people didn't get stains on their clothes. Terrible customer service and rude if you have a problem.Service: Delivery
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August 2022 by Wendy C.
Do NOT go here. Started going here a few years ago and they pick my clothes up for delivery. Every single time I have to go back because clothes are not cleaned and stains are still present. Owner is extremely rude and they do not clean well. He says, well I'm not the one who got the stains. If there were no stains he would have 95% less business. They are either lazy, do not look at what they are cleaning, or maybe don't clean the item at all. Terrible!
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June 2022 by Susan S.
I cannot say enough about this Dry Cleaner. My daughter recently got married and unfortunately a glass of RED WINE was knocked over and splattered all over the back of my dress. I truly thought it would be going in the garbage. In the back of my head I kept saying " Don't try to get it out yourself. Bring it to FIVE STAR and tell them exactly what it is. Maybe they will be able to work their magic! " To my absolute amazement, they were able to get all the stains out. Dress is like brand new. I cannot Thank You all enough! The key is...... Let them do their work. Don't try to do it yourself before bringing it in! Highly Recommend
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April 2022 by Alley B.
This place is great. Polite and courteous people at the front. Hard working and diligent. Kimo is a magician at alterations and repairs. I purchased a yankees jacket with 2 snaps missing. I couldnt return it to the store. I brought it here and kimo added the missing snaps like magic. You cant tell they were ever missing.
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June 2021 by FREDA CLAX
I brought my expensive fur collar, fur cuffs shearling jacket to 5 Star Cleaner's of Lincroft for cleaning and storage last spring. When I picked up my jacket in the winter, I noticed a broken in half button. The owner disavowed knowledge of the damage because he sends my type of jacket out to another company for storage during hot months. All of the buttons were visible through the button holes. Which means that the person who performed that task knew the button had been damaged in their care. No note was attached regarding the damaged button. When I pointed out the issue, the owner said he would replace the button. When I returned two weeks later, a non matching in quality and color button had been sewn on. I pointed out that the blatantly non matching button was not acceptable. I asked the owner to dry clean another item as a courtesy for all the research, time and effort it would take to locate a matching button. He agreed. Yesterday, I brought in an item for dry cleaning and reiterated the button issue from months ago. The owner back pedaled and refused to compensate me as agreed upon. My advice to everyone is to examine your expensive shearlings and furs before you pay and leave this dry cleaner who does not act in good faith. Note: The owner untruthfully responded one hour ago . It was a suede jacket, he balked, and I asked if he would dry clean a sweater, he balked again. He did not even offer a small refund, which is what a reputable business owner would do. Very unprofessional. I spent hours online researching a reputable dry cleaner, searching stores for a matching button, not to mention my gas expense and my time utilized to correct One Star Cleaner's mistake. I have a photograph of the cracked in half button, but I was unable to upload it. Fortunately I found a professional and courteous dry cleaner, Elite Cleaners & Tailors of Little Silver who matched the button. I highly recommend Elite.
