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February 2025 by Brian S
Had a great in-store experience upgrading my phone until I realized the employee added an insurance policy to my phone and smart watch, and Next Up to my phone - all of this without consent. That's ~$40 per month they decided to throw on me.
After some internet research, it seems like this is a common scam that employees do in order to hit their metrics. I will definitely never come into an AT&T store ever again to deal with phone upgrades, and I have reported AT&T to the FTC.
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February 2025 by Gabriel Lopez
Extremely bad service shouting at costumers for no reason without providing a solution to the clients, you want bad service come here and get attended by the guys at this store, specially KELVIN S.
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January 2025 by Lorena Hernandez
So my sister recently visited the store and worked with Byron. She asked for a 16 pro and they gave her a 16 pro max. When asked to change, the manager told her she had to pay a restocking fee. Why should my sister have to pay for an employees mistake. The manager was present during the interaction and did not help at all. When I called the store I was hung up on 5x, on top of that they would answer and not say anything or be completely rude. Terrible customer service.
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December 2024 by Daniela Cardona Botero
I went on Saturday and they didn't want to help me, the day I opened my account they opened a limited business account for me, and I never asked for that, I wanted a regular account with an unlimited plan👎
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October 2024 by CRP
Rude customer service
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June 2024 by miriam hausman
At&t rep William is wonderful answer. All your question is always there to help you always ask for him
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May 2024 by Joel Rodriguez
Good service
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April 2024 by Alex Diaz
I do not recommend this store, the sellers are not honest, they offer you certain services and prices in the store, when you receive the invoice it has nothing to do with the products they offered you in the store. Total disappointment
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April 2024 by Carlos Diaz
I do not recommend this store, the sellers are not honest, they offer you certain services and prices in the store, when you receive the invoice it has nothing to do with the products they offered you in the store. Total disappointment
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April 2024 by Bongo Cat (Xiao)
Amazing, employees were so nice and we found what we were looking for. I highly recommend!
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March 2024 by Gilbert Rodriguez
Sorry push wrong number. He did excellent job n very professional.
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March 2024 by Ike O (ikedaman26)
I am extremely grateful for the exceptional assistance I received from William at AT&T. He efficiently resolved a persistent issue that had troubled me for months. William's swift resolution, coupled with his extensive knowledge, was truly impressive. What stood out the most was his ability to provide clear, step-by-step instructions that not only addressed the problem but also worked effectively. His professionalism and expertise made the entire experience seamless. William's dedication to customer satisfaction is commendable, and I appreciate the outstanding support he provided.AT&T is fortunate to have such a reliable and capable team member like William.
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January 2024 by Wanda Brito
Excelente
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January 2024 by Joseph Nival
Eminy is wonderful. Her personality and approach towards my wife and I was heartwarming. Her knowledge of products and incentives allowed us to have a clear picture as to what we needed for our phone upgrades. She had us leaving the store proud to be associated using at&t for our communication needs. Thank You Eminy.
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November 2023 by Gina Ramos
Super kind. Super helpful. I had purchased a phone that was shipped to Union (Morris Ave) where the rep practically tossed the box at me and didn’t even pretend to want to help. I came over to this location and the manager went above and beyond. I wish I would’ve come here to begin with. Great staff. Great team leader.
