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November 2023 by Anthony DiPierro
The absolute worst client services in the area. Unable to ask a single question without being talked over and belittled.
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August 2023 by Melissa Mianulli
This is a shame because for YEARS I loved this spot. My cat was well cared for by the doctor. But she’s also known for having a hard time getting to the vet as she hates the carrier. She’s made me late for our appts many times but the staff has been kind and understands. The other day a Dr Kennedy was rotating in as our regular Dr was out, and she was rude enough to make me leave the practice. I was 8 minutes late after battling my cat to get here and the techs tried to help get me in but the Dr said absolutely not come back another time … as my cat is howling. The Dr did not care and after trying to speak to the manager about it, she did not seem to care about losing a long term client either. Just figured others should know how the staff feels about losing patients that they suddenly stop having sympathy for. Don’t bother going here if you want to be let down in the long run.
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August 2023 by Michael Claudio
Absolute shame to see what has become of Little Falls Animal Hospital after VCA took over and how long of a ways off it is from what it was under Dr. Dilts. Dr Arns is doing the best she can but is clear she needs help - prices have gone up year after year while quality of care plummeted. Once I got stuck with Laura Kennedy (won't even refer to her as a dr.) it was my breaking point (after going there for well over 20 yrs with my childhood dogs) - she was impatient with my dog, arrogant, and just forcefully pushed procedures, tests, and drugs with no explanation. Rushed us out as soon as she could. I left VCA with a message how bad my experience was and to have someone call me back - they never did - I changed vets and would recommend you do your research, there are many better options in the area for better quality of care.
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August 2023 by Mike C.
Absolute shame to see what has become of Little Falls Animal Hospital after VCA took over and how long of a ways off it is from what it was under Dr. Dilts. Dr Arns is doing the best she can but is clear she needs help - prices have gone up year after year while quality of care plummeted. Once I got stuck with Laura Kennedy (won't even refer to her as a dr.) it was my breaking point (after going there for well over 20 yrs with my childhood dogs) - she was impatient with my dog, arrogant, and just forcefully pushed procedures, tests, and drugs with no explanation. Rushed us out as soon as she could. I left VCA with a message how bad my experience was and to have someone call me back - they never did - I changed vets and would recommend you do your research, there are many better options in the area for better quality of care.
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June 2023 by Cheryl Williams
My Zoie is 13 years old and has been going to Little Falls Animal hospital since she was born. I recently made an appointment just for a wellness check however due to unforeseen circumstances I had to reschedule the appointment a few times. I was utterly surprised on my last contact with VCA. The receptionist told me that she could reschedule however I have to pay in advance due to so many cancellations (3 times). What about all the appointments over the past 13 years that weren’t reschedule and the thousands of dollars they received from me? None of that was considered and apparently they do not value customer loyalty. It’s so disappointing that after all these years I would be treated like this. I stayed with Little Falls because they appeared to be caring and I never had any issues however this incident revealed that it was all a facade and all they care about is the MONEY!
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April 2023 by Patricia H.
Took my dog yesterday (4/24/23) for a dental consult. When we arrived, my dog was quite nervous and she pooped on the floor. I immediately picked it up with some tissues and the receptionist, Erin, took it from me to dispose of (or that's what I assumed!) When I was leaving, I paid my bill and received a copy of it. There was the office visit charge which was expected and a separate $101.75 (overpriced) charge for a fecal test. I never requested a fecal test. It was never advised or mentioned that Gracie needed one. The receptionist unilaterally made the decision to have this test performed, as she had the sample already.I'm very turned off....when I called today, 4/25/23, and spoke to the receptionist, Erin, she pretty much dismissed me....that "the test was already submitted and too late to cancel".I will not be returning to VAC Little Falls Animal Hospital.I wish Dr. Briganti never left Rutherford Animal Hospital, as she is a good vet. Just be sure they tell you up front what tests they will be performing and charging you for so you're not in for any surprises, like I was.Patricia Huber
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March 2023 by James Haynard
New vet we've never seen before here on the larger side was very rude and condescending. Sad because we like this place a lot.
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February 2023 by Rosemary K.
Took my dog here for 13 1/2 years since I got her.Loved Dr. Beeber and Dr.Merz cant say enough wonderful things about both of them.Dr. Merz evengave me her cell # if it was a weekend and I needed her.Well they have leftand it's not the same.My dog started getting sick and I needed to keep bringing her in which clearly annoyed the woman answering the phone.I ended up having to go to VEG one early morning.They ran some tests and told me my dog had cancer and weeks to live.We were devastated.I calledthe DR. at Little Falls and told her. She reviewed the results and told me she didn't really agree and wanted their radiologist to look at them and she would get back to me.We ended up having to go back to VEG a few days later on a Sunday and had to put our girl down.Needless to say that was 4 months ago and I'm still waiting for the Dr. to call us.Can you imagine 13 1/2 yearsof going there and they never even called me back how disgusting is that.We have found another Vet for our other dog.I could never step foot inthat place again.Would have left 0 stars but couldn't
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November 2022 by David Christopher Salvatore
The rudest receptionist in the industry. Now that they are part of a larger, corporate company, their customer service is non-existent. And you have to ask yourself, if the entire staff is severely obese and obviously not in charge of their own health, how on earth can they dish out advise on behalf of your treasured furry family member. I have had dogs for over 50 years, and only Oradell tops their rudeness. They are in business solely to make MONEY, and not to care for your pets health. Perhaps if the staff lost some of their tonnage they could do a better job!
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October 2022 by zeina mahmoud
My cat had received dental care here she had her teeth extraction due to stomatitis. The entire procedure was done wrong and I had 3 different vets tell me the same exact thing even her assessment was incomplete. When I told them she had stomatitis and requires a full mouth extraction they scheduled her for one and after the surgery they told me no she has gingivitis and only removed some of her teeth !! They left her molars and her canines and competent person let alone a vet would know a cat suffering from stomatitis will suffer even leaving one tooth behind! After dishing out money to this butcher shop I found out from a xray done by another vet that the roots were never removed. Now I have snickers scheduled to get a full extraction done by Pearly Whites. If you care at all for the well being of your pets do not bring your animals here. Also all the nice comments you see by the management replying to poor reviews is all a act when you speak to them and hold them accountable they will talk to you so nasty. They did not know that I am a medical doctor and tried to speak to me like I am d*** hairbrained.Oh and another thing they tried telling me I haven’t went back since her surgery I have proof I went back to discuss this issue and the vet examined snickers mouth and quoted me for a whole new surgery !! I have pictures on my phone of snickers in her exam room what kind of place doesn’t even keep track of their patient list !! Thank God for pictures with date and time they tried telling me she was never seen. Crazy!! AVOID THEM AT ALL COST !!
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October 2022 by Jay Lugo
Well what can I say...For starters I'm very disappointed and unhappy. About a month ago my family and I found a stay kitten outside our house crying for help we took her in and named her luna. Since then have been trying to look for vets to get her checked out so she can live a long and healthy life.We had an appointment arranged at this location for 5:00pm for her first physical exam we even received a confirmationemail prior to the visit. I get a phone call from my sister that they canceled the appointment a couple hours before we even showed up....their reasoning is that because luna the kitten "is a stray cat that she would be aggressive and bite and scratch the staff" and that they would have to "sedate her" to preform any procedures because they've had agreresive cats in their facility in the past.I understand that some cat's (not all) are aggressive but I can honestly say that this "stray cat" is the biggest sweetheart ive ever encountered she hasn't bitten nor has she scratched anyone in an aggressive way at all I haven't even herd a hiss come from her since we took her in.This was the only appointment we could book that was at a reasonable wait time to get her checked out and waited a month to do so and for what? To cancel an appointment for a cat they've never seen before because they are under the assumption that the cat is aggressive?This isn't fair and im sure their have been way more aggressive pets here. What's the point in running an animal hospital if you can't handle animals?
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September 2022 by Dixon Icon
Doc Chief Lucky has been my doctor for a long time and has been of great help to me. His herbal treatment process, you may see the improvements after a few weeks of medication. Thank you so much, Doc. Highly recommended! WhatsApp +2348132777335 Email
[email protected] Website Facebook page
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August 2022 by Sherril Sakas
Do not go here they are horrible Brought my cat in over 3 months ago still waiting for an answer to my phone call. He has now passed. My first cat needed surgery on his ear was told his tooth needed to be pulled when I went to pick him up they told me his is fine. His ear is fine. When I asked about his tooth the Dr told me she forgot to do it They do not care about the animal I think part of it because it is a Corporate place. All that matters is the money
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August 2022 by Ed Rich
We needed to euthanize our dog. We called got a same day appointment. Dr. Briganti and staff were very caring, supportive, accommodating and compassionate. They gave us all the time we needed and most of all made Noel comfortable and eased her anxiety which allowed her to know we were there and to spend some time with her before they administered any meds. Thank you
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June 2022 by Jim M.
I could not have been happier with the care and treatment that both my dog and my family received here. Dr. Merz and all of the staff are very kind, caring and professional. The appointment was on time and the pricing was very fair. Thank you
