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October 2020 by John Nibarger
Courteous service
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November 2019 by Carlos Yanois
I would 0 stars if possible. They charged me money for something I never got.
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November 2019 by Nikola Andrich
-I rented car for 2 days for price 180$ .
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October 2019 by Nathan Smith
Budget always offers a good service in downtown locations. I would recommend it to everyone. Every time I make a search through Carla app, I see many offers of Budget and I do not see surprise prices at the counter.
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August 2019 by Sarah B
Really rude customer service avoid
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December 2018 by Aldo Fernandez
When you need to get a good deal and a pretty good car look no further. Word of advice. . rent your car ahead of time because this place gets busy.
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September 2018 by Aliaksandr Mazhavy
These guys have charged me 75$ cleaning fee. Be careful, don't get ripped off
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February 2018 by Arthur T.
If there was a negative score system in Yelp this place certainly deserve it. In fact all of the reviews about this place (Budget/Avis/Payless Rental) were accurate. Upon arrival the clerk (Ricardo) rudely interrupted me in mid sentence that all cars were rented out. Then he proceeded to offer us something much more expensive (full size suv) car and a friend's place where they rent out cars...very shady. Furthermore, Ricardo was smirking at our distress and not even willing to work with my travel agent to resolve an escalated situation, and when another customer came in he rudely told him he can "sit there", pointing to an empty dirty chair. This place should be reported to BBB and to Budget/Avis/Payless corporate for their substandard behavior and dishonest business practices.
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January 2018 by Frank Maceri
Great prices, great service, would definitely recommend them.
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December 2017 by Scott Michener
Great guys and good cars!
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November 2017 by Andy D.
I reserved online and confirmed by phone two days ahead. Showed up and was rudely told there were no cars. There were several other customers there that were also turned away, so it's not like they were one car short. On my way out I saw a few Mustangs and went back in to ask. They were indeed available rental cars which he hadn't mentioned, and he still refused to rent one to me unless I paid hundreds more. He also said "we never have cars on weekends." This place is a bait and switch scam. Avoid at all costs.
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October 2017 by Frederic F.
Rented from this place last week and will not be coming back. First, they are quite far from Manhattan and close at 6:30pm on Fridays, so keep that in mind when planning your trip (took us 25min from GW bridge and $50 for an Uber/Lyft). Second, they charge exorbitant late return penalties ($80 per hour). We got stuck in traffic and were 1.5 hour late and it added an extra full day of rental cost. I've rented cars from many other locations, and have occasionally returned the car late, and was never charged that fee. So this was the first and last time I'll rent from that Budget location. There are plenty of other places to rent from that are closer to the city, only slightly more expensive and more commercially minded.
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September 2017 by Mickey
First off, this place is a total hole in the wall, didn't feel like a legitimate business at all. Lot was in terrible shape - the office was in terrible shape.
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September 2017 by Ilan Keshet
Cheap car, accessible by bus from port authority new York bus station​ and about 5 minutes walking
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September 2017 by Roland G
Make sure to call before so they don't run away from business hours.