-
January 2024 by Christine C.
I was in today to open a new account. Super quick & easy. Friendly & efficient customer service.
-
January 2024 by Bonnie O.
I had my accounts with this bank since it first opened and am in the process of moving all monies to Lakeland Bank. Capital One does not value their customers and don't care about fixing the mistakes they make with transactions. I wish there were a manager to speak with but there is never anyone around. This bank is the worst.
-
December 2023 by W T.
The staff is very unprofessional and unapologetic even after they've been notified of their poor behaviour. In fact, it's lack of common sense. I witnessed a teller exclaim after she received a customer's cash withdrawal slip, "YOU WANT TO TAKE $xx,xxx OUT?!!!!" so everyone in the bank could hear. Really, you can't make this up. The customer was upset and responded by saying something like, "wow, thank you for making that announcement". The teller didn't seem to be concerned. She then explained in a reprimanding way that they didn't have enough money for the customer's request today and that the customer should've called ahead of time to have this ready. The customer then responded that they had tried to call and no one ever picks up the business phone at this branch. The teller acknowledged that no one picks up because they get busy. Amazing. For me mainly, I am grateful that there is a branch and ATM close for the limited times I need them though perhaps going to another branch might be safer than having a teller yell out your business. Imagine the danger it could put someone in.
-
December 2023 by Idaho P.
A "pretend" bank! That's on top of the nastiness of the branch personnel! But the branch simply can't do anything that a real bank would do, even simple, basic stuff like opening a new account, closing an account, switching an account to one paying higher interest, nothing. Except cash in or cash out of an existing account, but even that can be a miserable experience. One of the scams Capital One runs is not allowing a depositor to get the highest available interest on another 360 account if they already have the lower interest paying account, which constitutes false and deceptive business practices, if not outright fraud. Customers with disabilities are offered zero accommodations, which violates federal ADA law, and if they can't use the bank's app, are told by branch personnel that that's their problem. What's in your wallet? Dog doody, a stab in the back, and zero appreciation for your business, if you bank at Capital One/Lodi!
-
May 2023 by Chris W.
Extremely poor customer service. The tellers have awful attitudes. They are not informative of any of the account benefits. This has to be the worse capital one branch I have visited. Someone in corporate really needs to look into this bank , their employee training and customer service ( or lack there of ). Currently searching for a better branch within the Area.
-
August 2022 by Wilson Roman
Worst people working on this place, always have a bad attitude. They treat you like they own the bank.
-
July 2022 by Agustin Gatia
Aside from branches is so limited in this area. This is the worst branch ever. Atm services always down.
-
October 2021 by Stan R.
The worst most unprofessional service I have ever encountered in bank. The employees are untrained and ill equipped to deal with clients. The commercials on TV are not representative of the local branches. Stay away.
-
April 2020 by Evelyne G.
I think its time to relocate that bank it can not possibly be doing well there. Regarding CapitalOne financial Corp it self I would not recommend opening an account with them saving/checking or a credit card. Trust me you don't want there card no compassion during this tough time folks are going through with COVID19. DON'T DO IT.
-
January 2018 by R David Koby
Located in the International Warehouse /Five Guys Shopping Center this is a bit out of the way and not noticeable from Essexstreet. Nice facility and good customer service.