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February 2024 by Edwin Moran
The staff was excellent and friendly. I didn’t have to wait long to be attended. My car needed body work and they were able to provide me with the same car different year and same size. The communication is also excellent.
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February 2024 by Marty Reyes
Had a great experience! Car was available and had no issues. Return was a breeze and customer service top notch!
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February 2024 by Mercedes Peralta
Justin was awesome very helpful and respectful ready to answer any questions great customer service ? thank you
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January 2024 by Arlenny Almanzar
Great services
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January 2024 by Hani Almatari
I recently had a fantastic experience with Enterprise-Lodi. Their professionalism stood out in every aspect – from seamless booking to the well-maintained vehicle. Courteous staff and efficient service made my trip hassle-free. Highly recommend! Ask for Johnny. He was very helpful.
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January 2024 by Scott Laureano
100 percent satisfied with service they provided for me.
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December 2023 by Mark Byron (Lord Byron LLC)
Rented from this location numerous times. Always hassle free and very very attentative.
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December 2023 by Lester Jacquett
Normally I wouldn’t write a negative review regarding a service but sadly my experience wasn’t the best. First off the $300 deposit fee was not stated anywhere on the confirmation or on the statement for the rental I was only made aware of it on the day of pickup. The manager at the Lodi, NJ location had the courtesy to call to confirm whether I am getting the car or not but I believed it was assumed that I knew about the deposit fee. This also brought me to the other issue which caused me to have such a negative view on renting from this company. Apparently since they assumed that I wouldn’t want the rental because of the late notice deposit fee they assume that I would not want the car and in turn from my understanding they scramble to get me a car. This cause a greatest issue because I had a car that smelled like smoke Which I highly affected by with my sinuses and I was sick the 2 days I rented the car and also the week after also it’s not even good for my son in the car I’m thankful he didn’t get sick. My last complaint is I wasn’t made full aware of how I take care of tolls because I happened to be going through a Ez-Pass only route which in the end I was hit with a fee double then the actual toll. I was also promised some type of compensation for the cars overwhelming smell but I never received it. I don’t personally blame anyone for this terrible experience I'm just disappointed in Enterprise as a company.
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December 2023 by Michael Accomando
The service was very good. Wasn't happy with the vehicle though. 2020 Dodge Ram 1500 2 Wheel Dr. Had an exhaust leak no washer fluid wasn't cleaned inside or outside and the battery was so weak that I had to jump start it.
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December 2023 by Dom M
This place is hot garbage. Called them to check on availability of rentals that were within my budget. They placed me on a hold, dropped the call after a few min. I called back and they immediately picked up and parked me right on hold. Waste of time
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September 2023 by Tim Parker
Great customer service. Staff was very reliable and helpful with all my concerns. Will continue rent all my vehicles from this location.
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September 2023 by Marina Svorinic
Scammed us out of $300!!! We used them for an insurance claim. They lied about how much more the car and insurance would cost over the insurance allowance. WE ENDED UP PAYING MORE THAN THE INSURANCE COMPANY. THEY REFUSED TO SEND US THE INVOICE OR RETURN OUR CALLS.... STAY AWAY FROM THEM!!!! Dishonest, disrespectful, horrible customer service, avoid at all cost!
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September 2023 by Joe Hammond
Friendly, professional and accommodating. A car that I was renting from them wasn’t up to par and I wasn’t happy. Not their fault, anyone could’ve missed it. They immediately addressed it and quickly gave me a replacement.
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August 2023 by Manoj C.
Worst customer service. Dirty cars. They overcharge. They don't call back when you call them multiple times. Never again!
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August 2023 by Bad_Newz
The Entire Staff Was Extremely Awesome When I Waited For My Rental Car. Stephanie Was Also Awesome As Well We Talked About Sports While I Waited.
