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February 2024 by Chris Champy
After having a problem doing my taxes on the H&R website by myself, I went into the office, where they did them for me and got a refund for the money I paid online. Very Friendly people and were very helpful.
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February 2024 by Dante Cifelli
Helped me straighten out issues I had trying to file my taxes on my own. My H&R professional was knowledgeable, gave great advice and helped me resolve my issues.
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October 2023 by Rebecca Sembrano
Just had my appointment to see what expenses I can deduct and prepare for the tax season. Regina was amazing and will definitely be choosing her again! She answered all my questions and concerns, very professional, and personal too. Thank you so much Regina.The only recommendation I have is to call the physical location to set an appointment. I scheduled an appointment online, but the times did not align with the opening hours. I had a few phone numbers contact me saying I could come, but others saying I had to reschedule so there was a little confusion with that.
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October 2023 by Stand Together
Do NOT use Laurie Plancher from this location. Super unprofessional, doesn’t return ANY calls or emails as promised. And when she “accidentally” picks up your phone call, she says she is sitting with clients and will call you back…of course she never does.Zero professionalism.
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April 2023 by Vilma Gonzalez
Everyone was pleasant and professional. I recommend to anyone. They are very helpful.
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February 2023 by Anthony Julius Fiorillo
My tax expert Norma Duckson, EA, CAA was & always is very helpful ever since I started going to her years ago there’s no other person that can compare to her service she provides
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April 2022 by Diane Cimiluca
Noreen is the best..due to scheduling issues I was set up with Maryanne..she is amazing..went above and beyond to get me the most from my visit..Excellent worker .very sweet and really knows her stuff..love her
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April 2022 by Tamara Anderson
There wasn’t anything lacking or disappointing. However, There is always room for improvement in everything
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April 2022 by Edwin R Jimenez
If people are calling to find out information there's absolutely no reason to be sarcastic and Rude .
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February 2022 by carlton Dmoore
Neha was very polite and very efficient in her job!
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September 2021 by Eric D
Complete lost faith in H& R block. The Lodi branch and manager still have not resolved my issue and due to poor service and lack of knowledge i have to wait until 2021 to claim a credit. All my refunds were mailed to incorrect address/old address and H&R block left me to resolve the issue. They provided incorrect information. Extremely frustrating when paid professional in their field do not have knowledge or have been properly trained. customer service has been no help either filed a complaint last night to have a manage follow up. Unfortunately he swept it under rug by asking another tax Preparer to call me. She admitted she has not clue why she is calling me and said she will have her manager call me to resolve the issue. As a result, followed up with customer afterwards to Learn they closed the case again despite no resolution. This has definitely been a negative experience from step 1.I am writing this due to my poor experience and the errors that were made my returns at the Lodi,NJ branch on 147 Main Street. I have filled my taxes with hr block for over 16 years. Since my tax professional retired I filed both my 2019 & 2020 taxes with tax preparer/professional with Aparna Prasad. I explained to her I moved and no longer live at the address on my previous returns. I provided the new address and spelled it for each return for 2019/2020. Unfortunately my old address was entered and submitted. As a result, my 2019,2020 and my stimulus payments have been mailed to the wrong address since I didn’t have my banking information available. After waiting the 21 days I noticed error and tried to track the refund/stimulus on the IRS website and the only address the website would accept was my old home address. I reached out to Aparna for assistance and she blamed the system/program for the error. She stated needs to speak with her manager for assistance. I follow up later that afternoon and she explained that I am responsible for errors and I personally would need to correct the errors myself with the irs. She was not only affected my ability to receive my refund/stimulus in a timely manner but she was rude and hung up on me about my issue.
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July 2021 by Andrea Giraldo
Scary experience with a frightening large, older woman.I confirmed an appointment. Called back to make sure they would be timely because I had an appointment following this appointment. She got there 30 minutes late and caught an attitude, doesn’t say good morning, doesn’t apologize and has the audacity to say that she may or may not be able to help me. So I got upset and told her I would contact her supervisor. She threw me out and almost attacked me when I was leaving the office. BTW, she’s about 5.10 in height and close to 300lbs, and I’m only 110lbs and short. Beware, you’ve been warned.
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June 2021 by Sherif Abdel-Meguid
Neha was terrific. She was patient, helped me understand things I didn't previously. And also helped give me advice on how to better my tax situation on a yearly basis. I'll be back Neha :)
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April 2021 by Eric Lamadrid
Do it Online through HRBlock, much better than in person.
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April 2021 by william coronato
MY APPOINTMENT WAS CANCELLED 4 TIMES AND NO ONE TOLD US THAT WE HAD TO DROP OFF OUR TAXES AND AND WAIT UNTIL THEY CALLED US. I ALSO WAS NOT TOLD THAT OUR NORMAL TAX PREPARER WAS NO LONGER DOING TAXES AT THE H&R BLOCK OFFICE. I ALSO DID NOT FIND THE LOGIC IN WHY AN APPOINTMENT WAS GIVEN WHEN THEY TOLD ME THEY WOULD CALL ME WHEN THE TAXES WERE READY. WOULD YOU RECOMMEND ANYONE TO HAVE YOUR TAXES DONE IF YOU WENT THROUGH WHAT I HAD THIS YEAR ? I HAVE GONE TO H&R BLOCK FOR MANY YEARS AND NEVER HAD A BAD EXPERIENCE LIKE THIS ONE, BUT THERE COULD HAVE BEEN BETTER COMMUNICATION EVEN WITH A COVID19 YEAR.
