-
September 2023 by Carl S.
I'm currently shopping for a car, which brought back memories of this place. I will NEVER use this dealership after the way their service department treated me last year. I'd been a longtime customer, coming back for multiple maintenance and repair jobs. My infotainment system went into a boot loop and was covered under my extended warranty, so I brought the car in and was told they'd file a claim, after which they would order the parts and give me an ETA on the repair. "They would keep me updated", they said. Meanwhile, I had no backup camera, no music, and none of the other infotainment system functions.Weeks passed and I heard nothing, so I called the service advisor, Kelly. After not receiving a basic callback for days, I visited in person and she was tremendously rude and snotty with me, giving me a completely ridiculous attitude. At this point I'd been waiting for over a month without even a basic status update for a promised repair. I then spoke with her supervisor, Jeff, who blatantly lied to me and told me they were "working with Mazda" to lower my out-of-pocket and try to get the part covered. What they didn't know is that I'd already called Mazda Extended Confidence, my warranty program, who told me the dealership never contacted them at all, and that the claim and part order could be placed immediately if they had. The part was fully covered - no questions, and no "negotiation" needed. When Jeff called me back to update me on status days later, I told him I knew he lied. I then contacted Mazda Extended Confidence who confirmed the dealership had only contacted them that day.I thought of alternatives: maybe they thought I was covered under the manufacturer's warranty and just had contacted the wrong people at Mazda, etc.... but the neglect and especially attitude from Kelly was inexcusable, not to mention the fact that they did know who to contact, because the magical "negotiations" Jeff was working on somehow "had worked out" that day - even though they'd only contacted the warranty company that day and the part was covered without question.I used another dealership for my repair - a repair that was then delayed due to a backorder. I ended up waiting from June 2022 until February 2023 for my repair - in part because this dealership's service department committed to fixing my car, didn't take action, and lied to me, which wasted over 2 months of my time while I drove around with an important safety function (the backup camera) inoperable.This was such a completely unacceptable service experience, and the fact that rude treatment was basically condoned by the supervisor while he then lied to me about status was ridiculous. Customers buy your cars and spend money on maintenance and repairs - they should be treated with respect (or, at least, basic human decency). I'm buying another Mazda within a month or two - but will never spend another penny at this dealership for a car, repairs, or anything else.
-
September 2023 by Jin T
I had wonderful experience with Michael. He’s good at building relationship with customers and willing to do whatever he can to help you. The whole team is very warm and you feel yourself very welcomed. I highly recommend the dealer. Go for it!
-
September 2023 by Jesus Robayo
I had a great experience at this Mazda dealership thanks to Mateo and Fabian.Mateo helped find the right car for me and my new family and was very friendly, patient, and professional from the start.I would recommend this location to friends and family. Thank you both for your help, we really appreciate it.
-
September 2023 by Danny Trent
I've purchased several cars in my life, but the experience at Mazda of Lodi was unparalleled. The staff was friendly, patient, and genuinely cared about my needs. So happy with my new Mazda!
-
September 2023 by The Thundermans
Visited Mazda of Lodi last week and I have to say, their customer service is top-notch. Everyone I spoke to was incredibly knowledgeable and took the time to answer all my questions. Will definitely be recommending to friends and family!
-
August 2023 by Norm L.
Bought my Mazda CX50 for it's first oil change to Mazda of Lodi and the transmission bucking TSB. Decided to wait in the lounge area, thinking how long should an oil change take plus a software update....Waited about two hours and noticed my car was moved out to the front, waited an additional thirty minutes from that and walked up to the service area and inquired about my car. Was told that my advisor Jim was finishing the paperwork and will call me when ready. Waited another 45 minutes and still didn't get called. Walked up again and talked to a lady and was told again that the paperwork wasn't done, I asked her if there is any way she can do it as I have another appointment. She did and I was on my way about 3.5 hours after I walked in....for an oil change, since according to the technician, my car was not eligible for the TSB....BTW, my transmission bucked again as I was leaving dealer's parking lot....As if all that wasn't bad enough, I checked my oil level the next morning and it was past the MAX mark. Overfilling your oil can damage your engine, this is textbook Automobile Tech 101, I expected this kind of experience from Jiffy Lube, not a dealer. Went to Harbor Freight to purchase an oil extractor to remove the excess oil, pulled almost a quart of the excess oil from my engine. I could've done a better job myself with less mistakes. Wasted time, money and my weekend fixing Mazda of Lodi's mistake.
-
August 2023 by Yaser S
I had the pleasure of working with the Sales Manager, Dre. Dre, was so easy to work with. He was very straightforward, absolutely NO pressure! I walked in with a specific budget & Dre, showed me every option in my budget. I highly recommend going to see him!Absolutely the best dealership in town!
-
August 2023 by Amanda Mills
I received exceptional service during my vehicle purchase. Matt, who was my salesperson was friendly and helped me get me the vehicle I wanted. He answered all my questions and made the car buying process seamless. The dealership is clean and very welcoming. I recommend Mazda of Lodi.
-
July 2023 by Raymond Wilson
The Mazda of Lodi team is simply the best. They made me feel valued, heard, and confident in my purchase. I'm absolutely loving my new Mazda and couldn't be more satisfied with the service received.
-
July 2023 by Ahmad Sarameh
Couldn’t be any happier walking out of Mazda of Lodi with my new CX9. Matt who was my salesman made my experience amazing and an easy process. Matt was very knowledgeable and provided me excellent details about my new car and was very honest. Definitely didn’t feel scammed like other dealerships. 5 star dealership!
-
July 2023 by Gus
Great dealership if you're interested in a Mazda. They'll give a good deal on quality vehicle and have excellent customer service. Definitely worth a trip in your search to buy or lease. So far we've leased twice here.
-
July 2023 by Nis MIndya
Takes 1 and half hour to change a tire while also charging premium price for it. If you want to spend half a day here then its probably a great spot.I would’ve have been so much happier going somewhere else if they just let me know that it would take them that long.
-
July 2023 by Boyce Montgomery
The sales and finance team at Mazda of Lodi made buying my new car a breeze. They worked tirelessly to ensure I got the best deal possible. Can't thank them enough for their dedication and hard work.
-
June 2023 by Kostyantyn Blyskun
My name is Kostyantyn, I am from Ukraine and I am very impressed with this dealership. I liked everything very much. I will recommend him to all my acquaintances and friends. Real professionals work here. I would like to single out the work of the manager Dmitry, he will help in all matters and will quickly do everything possible to resolve your issue. I really liked the atmosphere of this dealership. I wish only success and prosperity to the entire staff.
-
June 2023 by Mary Wilson
Incredible experience. The staff made the car buying process easy and stress-free, answering all my questions and offering guidance without pressure. Their commitment to customer satisfaction is evident in every interaction. I will definitely be recommending this dealership to friends and family.
