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October 2023 by Pablo Vagnor
Great staff. They perfectly cut almost everything & anything youll need. I was out of town & didn't have any tools or necessities. They took care of me, so I was able.ti take care of a job for a family member. Thank you !!
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August 2023 by Lisa Purdon Coldwell Banker Realty
They are friendly and knowledgeable. They have everything you need, except for lumber stuff. Lawn mowers, grills, Yeti stuff, outdoor chairs. They are a Benjamin Moore distributor as well as some other decorative paints. They have a great wallpaper department with BOOKS to look at like the olden days! You can even order samples.
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June 2023 by Martha Chamberlain
Jay is so helpful every time I come to AceThank you so much ?
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June 2023 by Elaine Brophy
I purchased a Weber grill from Sip’s and what an A** experience. Lucy provided frequent updates on when the grill would be assembled and delivered. On the day of the delivery, I received a phone call from Jarrett, who was delivering the grill, as to when he would arrive. Jarrett arrived in an Ace Hardware van and even was wearing an Ace Hardware name tag. I could see that my grill was neatly secured in the van and that someone had taken great care to make sure it was not damaged in transit. Jarrett placed my grill on my deck and then spent time explaining the features of the grill to me. He was so friendly and informative. What a great asset he is to this store… I will definitely be shopping here again. Phenomenal customer service…
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June 2023 by Maureen Bruno
Even though what I bought was more expensive then the other big box stores it was a PLEASURE to shop at Ace. The store was clean. The shelves were organized and full. The staff was friendly and helpful. The staff helped me to the car and loaded my items. So not like HD. This is my new store. Thank you for being so kind.
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May 2023 by Patrick Dean
Purchased a Pit Boss Navigator 850 smoker. Lucy was fantastic in helping me place the order, kept constant contact throughout the process, free assembly and free delivery plus a 3 percent sales tax made this a absolute win! She even helped me research the proper grill cover that i would need and Jared the delivery pro was a pleasure and extremely helpful. All of these points are reasons that I will absolutely continue to do business with Sips Ace in the future. This is a level of customer service that you will never get from the big box stores. Happy to support local small business! Thank you for making this transaction a perfect experience!
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March 2023 by Alan B.
I really like this place. It's a traditional-style hardware store, with knowledgeable staff who are there to help you, and you can find them, unlike at HD. All the folks I talked to were great. They gave a really good variety of hardware, paint, supplies and tools, and you can get to all the aisles without jogging shoes.
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December 2022 by Saul D Galindo
You don't know or can't imaging how good this store is. At first you see it looks so small but they always have what you need. Every time i go there i feel that satisfaction that someone is gonna help me fix my situation every time i go there never leave disappointed they do great job. ?
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December 2022 by Evan Pomeranz
Purchased a big green egg from Ace Hardware, and with inventory shortages and some slight complications, the staff at the store went above and beyond and delivered my egg to my home, the service and experience was outstanding!
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December 2022 by Michael Scibetti
Just picked the beauty of today. Staff was 100%helpful. I also bought all my EGO lawn equipment there. Totally satisfied ? .
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December 2022 by Andrea Mehlhorn
I really like the convenience of this local store, but unfortunately the items they carry are significantly higher in price then the big box stores, each a little over 1 mile up the highway. I don’t mind spending a little bit more to support a local business, unfortunately when the item I wanted today was almost double the price as the big box store, and they would not price match upon my inquiring, I had no choice but to go to the other store. They should rethink their price match policy, it may incentive more people to spend their money there.
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December 2022 by Richard Dominguez
It is always a pleasure to purchase anything, from A to Z, you could possibly need in the way of hardware, paint, yardware, home and bbq accessories, to name only a few. The staff is courteous, knowledgeable, and efficient. Their return/exchange policy is generous. Example: One year ago I purchased 2, 100ft metal garden hoses, hoping never to have to buy another hose. A month ago one of the hoses sprang a leak, which surprised the beck out of me. I returned to ACE and explained my problem. After one of the staff checked with the store manager, ACE exchanged the leaky hose for a new one. :-) Could not ask for a better resolution. Shop at ACE Long Branch!!!
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December 2022 by Brendan Bergin
Recently, there was a slight issue with a tool I purchased from ACE in Long Branch. Jodi was great in accurately relaying the situation to the store manager Art D’Armiento. Art called me back right away and a new replacement tool was delivered to my home. Art and Jodi showed they truly care about their customers and this store has this customer for life!
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November 2022 by Sharad T.
Just tried to help a local business, but I was shocked on behavior of Cashier ( Male) with his attitude and rawness. Mgmt. And owners must take actions to discipline such uncourteous, rude & careless employees. I have seen more reviews with similar problems. Lowe's, Home Depot, Costco, Sam's club would immediately replace such staff & bring in hard working & respecting person. I would never try again this store!!
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September 2022 by Jon W.
The Hardware store is overpriced, i have been in there a few times, and they have prices that are too much on items you can find elsewhere cheaper.they greet you as soon as you come in and ask if you can be helped. it may seem like a nice idea but as far me personally i would prefer to find what i want when i want it and not be asked by some manager or random person who works there. i prefer to shop at Home Depot than some small town store with high prices. this place is overpriced and i am not a fan of the people who work there. i would rather give my money to someone who dies appreciate it a lot more and where the items are made better. you will be happy and save money by just driving to Home Depot.
