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July 2025 by Bill O
Very uncaring customer service by your associate. Left and went to Home Depot. Won't be back.
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June 2025 by 1993 MAZDA MIATA
They have a good selection of plants. I mainly frequent for things like dirt, mulch, hose attachments, sprinkler pieces and other things of that sort. The plants are really expensive. I’m talking 15 dollars for a small pot of flowers if I recall correctly. But that does not negate the selection they have which I guess is pretty nice. They have a good selection of mulch and people can load it for free into your car. The cashiers are usually helpful too. For prices I would give it 3 stars. But the amount of selection they have made me change it to 4. I would recommend, but maybe not for landscaping your whole property.
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May 2023 by Mark K.
The absolute worst experience every time I'm there. only 2 in 10 employed actually do any work, the rest just walk around.
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June 2022 by Heather K.
This place always has the most helpful staff and managers. I am always treated so kindly and helped out everytime I need it. They always go above and beyond to provide help with anything i need. Not to mention their plant section always has some awesome plants at really good prices! This is my go to Lowe's for anything for the home!
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November 2021 by Shanell D.
Went to pick up vanities and there was a white couple behind us in line an associate ran to ask if they needed help when we were next in line. no one spoke to us or even bothered to ask why we were waiting in line. Finally Joe came over and helped he was amazing but the customer service in this store sucks
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November 2021 by MaryJane Serlenga
Came in today to pick out underpayment for my floor. I was waiting for assistance when some man came up and grabbed my cart. I told him sorry we’re still using that just waiting for help. He told me he didn’t care and that we weren’t standing next to it. My boyfriend grabbed the cart and the man shoved and pushed him out the way. We told the manger Tim and he refused to do anything. He wouldn’t even talk to the man or kick him out the store. Apparently you can assault people in Lowe’s and they don’t care. I will NEVER return. You lost my business.
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November 2021 by Jeffrey Fynan
worst customer service by the front end manager. would not help get my item from the pick up box. refused to refund my $. when I got upset kyeshia her name was hid in the back and ignored me. n would not get the stores general manager. the lumberton location is horrible.
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September 2021 by Tina Hartt
Upset and frustrated with my Lowes experience in Lumberton NJ. I placed an online order for floors. On Monday 9/20/21, I received a call, email and app alert that part of my order was ready to be picked up. I verbally confirmed that I could head to the store to pick up my items by phone. I got to the store and waited for 40 minutes at which point they told me the order was there but they could not physically get to it.
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June 2021 by Tcm F.
Lowe's of Lumberton NJ has been the most unorganized and unprofessional service provider I have worked with in a long time. We ordered new wood flooring for our stairs and hired lowes to do the installation as well. We paid over $4800.00 for our stairs in full at the time of ordering back on April 7, 2021. Since collecting our money, it has been nothing short of a nightmare dealing with this company! Lowe's of Lumberton not only ordered the type of wrong flooring so we had 2 different wood colors, but they also charged us for roofing material (without our knowledge). To top it off, Lowe's flooring department did not return our calls and when we attempted to reach them by phone- we were placed on hold each time for over an hour at a time before someone would finally just disconnect the phone on us. Because we could not get through over the phone (despite leaving SEVERAL MESSAGES on a daily basis), we were caused to have to go into the store. When we went into the store, we were promised a credit for all of the delay caused by Lowe's errors and of course, still no credit and no response. It is now June 18, 2021 and to no surprise, STILL NO FLOORS and no return phone calls. This is the most unprofessional store I have dealt with in my life. We should have went to Home Depot!
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May 2021 by Michael McDermott
The employees generally lack customer service skills
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April 2021 by Sue G.
Ordered a gas range Night before delivery they tell me it's out of stock. So I cancel the order. Go into store. Purchase a range to be delivered on Saturday before Easter so I could make dinner. They have 2 in stock at store so I'm told. Saturday afternoon at 3 o'clock I get a call. It's not going to be delivered they damaged it on truck. It will be two more weeks. Thank you for ruining my Easter Lowe's. That's the last purchase you will get from me. Needless to say I cancelled that order too. Went elsewhere. No one in that store knows what they are doing. I called customer care. Was supposed to hear from manager. Never called. Very poor customer service
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December 2020 by Marie M.
Mike , one of the floor guys was cool, helped me with electrical. Both boys at registers were very polite. I got some pretty good deals that day.
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October 2020 by Joe Kiernan
Worst customer service experience ever!
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October 2020 by Joe K.
I purchased a new washer and dryer at the Lowe's Lumberton location, My sales person was awesome, but then it went way down hill from there. The delivery process and delivery guys were awful. They were unable to disconnect my old dryer from the gas line and caused an issue with my home gas line. This resulted in the fire department, police, PSE&G, and other to have to come to my house. Not a fun way to spend a Saturday. So then, the installation for the new dryer sitting in my garage was scheduled for today. When the delivery guys / installation guys came and hooked up the new dryer, it was broken!!! Long story short, I tried to resolve the situation with a store manager who was not working and spoke with a "customer service" person. No help there at all. I was told I needed to wait 5 to 7 days for a new dryer even though there were over 6 dryers available at other Lowe's locations in the area. It was my idea to check other stores. No one at the Lumberton location even suggested that. Seriously??!! I was told that I needed to speak with Eric who manages deliveries. He never picked up the phone and then I was disconnected. I realize that a broken dryer is not the fault of the store, it was a total lack of trying to resolve the situation for a customer. A total lack of feeling valued in any way. That my issue was just that, my issue and I would have to deal with that. I then went online and purchased yet another dryer from the Maple Shade store and its scheduled for delivery tomorrow. Thank you Brian at Maple Shade for being a great guy and helping to schedule it ASAP. I will not shop at the Lumberton Lowe's ever again even though I live around the corner from that location. I would rather drive out of my way and be treated like a valued customer. Or perhaps I'll take my business over to Home Depot.
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September 2020 by Shanta F.
I drive here from Philadelphia to buy a trailer... but I'll be damned if I pay full price for something that looks like this. Rust Everywhere for $700. I think no
