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December 2023 by Eric Wehnau
It's a bank what can I say. Staff is great ?
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October 2023 by Jessica Simcox
If I could give them no stars I would. I was here last year and called this year again to confirm and was told it was fine to bring my schools non profit coin challenge money here to count in their machine. Not only did anyone not even say hello when I walked in, but just stared at me before waiting a full minute to say, “do you need something” all while I’m carrying 40lbs of change. Then proceeded to not even acknowledge me when I said what I was there for. Then looked up and said no, not unless you bank with us. I wouldn’t bank with this bank strictly based on the rude customer service that was offered. They then would not even address me when I asked a question and simply ignored me as I left with the schools change. I don’t really do reviews but no one should bank here, this was one of the rudest customer service experiences I’ve ever had!!
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July 2023 by Naomi Polite
This is easily the worst banking experience of my life.Both Store Manager (Katie O'Neal) and Assistant Store Manager (Liddy Bretrend) are not only less than helpful, they are not proactive nor communicative.Assistant Store Manager Liddy fails to actively listen and will speak over the guest on the phone in a very passive aggressive tone. She also will talk circles around the direct questions you ask and dodge giving any sort of clear answers.They do not review any material presented before them for in regards to your bank account, even after speaking with three different individuals at the physical location as well as customer service line, and in-app messaging system.I should have never chosen to keep an account with this "bank".It's actually disheartening to know there are people like this in positions of authority and power.
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March 2023 by Eric Bailey
ATM never works, bank doesn’t call you back with disputes. Worst branch of the company
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February 2023 by Alec Jones
Best bank around. Never had a problem, manager is super nice. Been with republic bank since 2019, give them a try over all the others!
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January 2023 by Mr. Roberts
Changed there policy to not allow non customers to use coin counting machine. Was gonna get an account but they are just like every other bank now. Not worth the effort.
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December 2022 by mitch denner
Horrible service, I've wasted so much. of my time waiting on these people in this branch. Between that and the atm not working every time i go there, I've had it! If you have duties to do in the morning when you come in before you can sevice customers at 8 am, then make sure you get there earlier to complete them so customers aren't waiting on you!
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November 2022 by Gregory Bou
Great bank, great service. I've been with them since Commerce Bank.
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August 2022 by TrackGirl_. xoxo
Literally not a member here but waited and nobody helped me after I put my coins in the coin machine to be counted and receive the money at the front desk by a bank teller. I will not be coming to this one in Lumberton.
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July 2022 by duessa
Recently got scammed and called this bank to tell them what was going on and to see if I could get help for the fees they charged me. Lady on the phone was extremely rude and so unprofessional. She barely listened or let us talk as she kept talking over us- telling us she knows how it works. No consideration at all to what happened to us and the amount of money we have to pay as victims.
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June 2022 by Bill Hendry
Great when first opened. Now very slow, cannot order checks they constantly get lost and now hassle customers about getting change. I regret changing over to this new Republic Bank .
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March 2022 by Laura Ann
Branch Manager Pedro is horrible.
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March 2022 by Naomi Fisher (Nay)
I love my bank n the employees are great.
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March 2022 by Jade Samson
I opened a new account at this bank and they lost my money!!!! How does this happen?!? I DO NOT recommend banking here!!!
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March 2021 by ely cluck
I get my change from them Lways nice friendly service
