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November 2023 by Nelson Chua
Long time WM tire customer. All was well until recent couple of experiences. The quality of the service is going to the pits. My story is a long one so I won't bother but I can tell you it involved my family's safety due to a misdiagnosed tire leak. To add insult to injury, one incompetent employee insinuated that I was making up my claim of having purchased the problem tire at WM because they could not find it on their database. So initially refused to pro-rate the replacement tire. Fortunately, they still had one competent staff who understood the situation and mitigated the problem. After service was done, I made sure to drive back and prove with paperwork that the tires were all purchased there over a year ago. I have escalated this entire fiasco to WM corporate and waiting for a callback, got a reference no. I did not get any response back from the store general manager (Lumberton WM) even though I left my phone no. and stopped by several times. VERY, VERY DISAPPOINTED! WM tire's Lumberton branch going down the pits. Don't bother getting service here.
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November 2023 by Howard Henry
Awful service, wasted my time. Not only was rude the tech, who is supposed to be in charge of the garage, refused to do the service that wass clearly listed on the board with thier rates. Not only the tech was rude and cursing, the service manager and cashier were all rude and disrespectful.. The only reason that I would ever consider to use thier services, is due to the cost, and of little consequenceBottom line nasty attitude and bad customer service and relations.. Don't waste your precious time, energy and money here, it's better spent elsewhere and receive decent treatment...
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November 2023 by Rich ODonnell
This place is just awful. They had no record of our scheduled appointment. Place was just chaos. Didn’t seem to have right tools. Ended up sending the tires back and going elsewhere.
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October 2023 by cindy “jamdun” morales
Would not return. BAD customer service. Except for the cashier. Got the price for the oil change only to be charged more and told my car needed more oil. I checked my car oil there was till not enough oil. Its at the same level as 4 quarts. They check the wheel off of 35 all 4. My car is ar 33 33 34 & 39. Wish I had stayed and watch them. I should have known better... it is walmart.Service: Oil change
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September 2023 by Heidi Kovalick
I go here regularly for oil changes and have purchased and installed tires for both of my cars. The staff is friendly and the work is fine. I’ve never had a problem or been up sold on anything. Highly recommend!Services: Air & cabin filter replacement
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July 2023 by amy robles
I saved over 100.00 compared to everywhere else i called and got my car serviced in a very quick time frame.
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June 2023 by Julian Chavez
Great prices on wheel balancing, go early for faster service.
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June 2023 by SunnyDays8777 ooXxO
Very knowledgeable people.Not out to j*** you and take your money. Best to make appointment. Shop while your getting car serviced. Great prices
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April 2023 by David
Went there for tires. I was told it was by appointment. The shop was empty. Thats no way to make money.
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December 2022 by rom g
A week ago I had the worst experience at Cherry HIll Walmart Auto Center. They were unprofessional and incompetent. Today I had the best experience in Lumberton Walmart Auto Center. They were very professional, the managers (Leesa and Tammi) did a great job, they treat their customers with respect and courtesy. Mechanics were professional and competent as well. They are highly recommended.
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November 2022 by Cassandra Cardoza
Went for an oil change. Reasonably priced and friendly staff.
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November 2022 by Kirsten Chua
Steffany picked up the phone and was very friendly. They finally had the battery I needed in stock, were honest about the wait time, and texted me when my car was ready. I hope they give everyone a raise and attract more staff to reduce wait time!
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October 2022 by enrg11
I had an appointment for tire installation. I went there and they said that they don't do aftermarket wheels...its policy. I asked where can I see this policy in writting because I didnt see anything online. They said that it's not written anywhere. What a joke! The tech guy was ignorant and so I just wasted my time there. I guess a tech who knows his job would work at a reputable tire shop and not walmart. I got my refund and they can keep the tires to make swings out of them. What a joke of service.
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July 2022 by Raquel West
Ok so I called this location this am 6/5/22, to ask about an oil change. A lady answered and said can you pls hold. Ok no problem. 14m 34s later still on hold. So I called on another line same lady picks u. And I say you hleft me on hold for 15m said said ok and how can I help you WHATTT!!! No apologies of anything. SO LISA YOARE WRONG FOR THAT. SOo I just asked for the price of the oil change. But will not be taking my car there. There's other oil change companies. CUSTOMERS SERVICES SUCKS these days.
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May 2022 by JS Lawn Service LLC
Had a 5pm appointment. They did not start until 602pm. The men that work there need to learn how to talk to customers. I didn't have an issue but he was very condescending to the woman before me
