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January 2024 by Hans Dumael
Needed a last minute rental for the holidays my man Jean hooked it up with a nice cheap affordable rental for a little over a week for really cheap. Amazing customer service from this location definitely would come back here why can’t the other Hertz rental companies have someone as amazing as Jean.
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December 2023 by Simmons Jared
Omg Jean is the best, he definitely has very good costumer service, I will be back if I ever need a rental. Thank you
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November 2023 by Elizabeth Vasquez
Had a rental agreement with this agency and got perfect service.
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November 2023 by James Mburu
Great and safe location with great customer satisfactory!!Jean does great a job!Cars are clean as well!!
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July 2023 by Sunny Patel
Wow I’m glad I came here to review cause I 100% agree Kenya was so sweet, and knew what she was talking about. She informed me of the best way to move forward and was super patient and kind. Gale in the morning was also kind and responsive. I suggest using Kenya for any services here as she will make sure you figure out a solution!
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July 2023 by Sebastian Alzate
I recently had the pleasure of interacting with Kenya from Hertz during a particularly stressful time. My car was being repaired, and I was faced with the daunting task of finding a suitable replacement during the interim period. I have to admit, I was not looking forward to the experience. However, Kenya made it a memorable one in the best possible way.From the moment I walked in, Kenya went above and beyond to ensure I was comfortable and had everything I needed. She made an earnest effort to understand my requirements and provided me with a vehicle that was just right. It was evident that she was not just doing her job, but genuinely cared about my situation and wanted to help. Her proactive approach, attentiveness, and warm demeanor transformed what could have been a stressful encounter into a very pleasant experience.Moreover, Kenya demonstrated exceptional customer service skills. She was responsive, professional, and patient. Her excellent communication and problem-solving skills were evident throughout my interactions with her. It's employees like Kenya that foster loyalty and trust towards a brand, and I truly believe she is a valuable asset to Hertz.Thanks to Kenya, I was able to navigate through a challenging time with ease. Her stellar service not only exceeded my expectations but also made a lasting positive impression. I would strongly recommend Kenya at Hertz for anyone needing a rental car. With her, you can rest assured that you are in the most capable and caring hands.Thank you, Kenya, for making a difference. You are a testament to the true spirit of great customer service. I look forward to renting from Hertz again, primarily because of your exceptional service.
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July 2023 by Akbar Whitfield
Kenya is the best. Extremely polite and helpful. I needed a rental for a few days because my flight was cancelled. She even picked me up from my hotel by American Dream mall. The next time I'm on this side of town I'll be sure to rent from this location just because of Kenya.
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June 2023 by Anthony Spano
Kenya is terrific. I was fortunate to find a hertz. Enterpise has lacked in several areas. Long story short, i rented a car with Hertz again. Kenya was terrific. She handled everything with no drama, no wait, no fuss. Very impressed. If i need a rental i go to Kenya and Hertz
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June 2023 by Salena Consulting
I had the best experience with Kenya. Very responsive and knowledgeable. The check out and check in process was quick, easy and hassle free. I’ll definitely return back to this location and highly recommend renting from Kenya.
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June 2023 by Faze Ninja
Kenya was so nice and went the extra mile. My English is not the best and as a Spanish speaking person I feel like she went above and beyond to understand and communicate with me. I was able to get a rental and the next time I need to rent I’ll make sure I come to Kenya.
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June 2023 by Jord'n Baker
Kenya is the best. This was my first time renting from a local branch and I’m glad I did. I was stuck in town due to a flight cancellation and needed a vehicle for a few days. Kenya made the process quick and easy. No hidden fees she was very upfront about the cost and deposit. The next time I’m in town I’ll rent from her again.
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June 2023 by Bob Boni
100% professional. Kenya. is quick , knowledgeable and most polite. Will never go any where again
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June 2023 by Hector Perez (myThumbsUpRealtorHector)
The worst representative ever is Miss Kenya Myers Rental Counter Representative. She said she was sick and didn’t feel like speaking with a customer. Customer spoke Spanish and she told him that she doesn’t want to connect them with a translator and instead told them to call someone else. Super rude and not at all somewhere I would recommend to go rent a car. Just because of Kenya
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April 2023 by Anthony Battle
Thank you to Cheri Agresti & Hertz of Passaic Nj for over 10 years of excellent service and business with Ivy League Empire LLC.
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March 2023 by Ariel Guidry
Love this place. I had just had a really horrible experience at Budget on Riverview in Lyndhurst and was told to go to this Hertz location.The help and the kindness I received at this Hertz was really awesome. The front desk assistant, who apparently was new to this location, her name is Kenya, was so very sweet and handled multiple clients while i was there. I was able to be helped with no issue, unlike the other rental place. Even tho the SUV i needed wasn't in available at this location, after checking the inventory systems, she automatically called 3 other near locations to see if what i needed was in stock. I was stunned at how she happily helped me. I wish there were more people like Kenya in this world. I will be sure to come back to this Hertz for all my future rental needs.
