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December 2023 by _clawdella
Excellent workers but please put lobby hours here on google. It only stated the Drive- Up hours which is not the same as their lobby hours.
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June 2023 by Burt Shoobs
Out of all the Valley Bank branches that I have done business with, this one stands out as the biggest disappointment on my list. While the personnel are friendly enough, there is always something happening here that causes me to depart in frustration. Among things that have happened to me here: An almost always out of service ATM; Foul ups with my ATM card; Confusion about certain accounts I hold (found nowhere else); and worst of all: THE ABSOLUTE AND TOTAL ILLOGIC OF THEM DEMANDING I SHOW ID WHEN WITHDRAWING FROM A CERTAIN ACCOUNT, WHEN MY PICTURE ID IS ALREADY ON THEIR SYSTEM, AND THIS NEVER HAPPENS AT ANY OTHER BRANCH I PATRONIZE. It's now to a point where the only time I go there, even though I live just a ten minutes walk away, is to make a deposit, and that's that. Sad.
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June 2022 by Mrs H
Waited 30 minutes in the drive thru, just to get to the window. Put my deposit through the capsule and literally 5 whole minutes went by and crickets..nothing . i hit the call teller button and the lady acted like she was surprised to see me. There were 3 or 4 cars behind me. Seemed like they were too busy laughing and socializing with each other and we customers were annoying them.NO urgency at all. THIS NEEDS IMMEDIATE IMPROVEMENT!
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September 2021 by Sil Via
Waited 30 minutes in the drive thru, just to get to the window. Put my deposit through the capsule and literally 5 whole minutes went by and crickets..nothing . i hit the call teller button and the lady acted like she was surprised to see me. There were 3 or 4 cars behind me. Seemed like they were too busy laughing and socializing with each other and we customers were annoying them.NO urgency at all. THIS NEEDS IMMEDIATE IMPROVEMENT!
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April 2021 by Mary Cicero
They can not even close a checking account correctly.
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October 2020 by Glenn Polmann
Great customer service! They actually take time to explain things in detail, leaving with no questions unanswered. Staff if friendly and knowledgeable.
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August 2020 by Deniz korkmaz
Worst bank branch in the world, UNFORTUNATELY, they purchased a great Oritani BANK, had no choice, will be leaving ASAP
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April 2020 by Strangewinds
Great customer service! They actually take time to explain things in detail, leaving with no questions unanswered. Staff if friendly and knowledgeable.
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February 2020 by Da Man
Worst bank ever....deposited others people money into my account for months....would tell them the situation.....it would not get resolved. They are
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January 2020 by Ana C.
Worst customer service ever!! The people at the desk have terrible attitude and business sense!!Tried to deposit check and clear part was not able even though I had my id available and mortgage through them! Not not customer friendly!Every customer on line had a problem!!
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August 2019 by Duane M.
Michael and his team are running the best branch in NJ and NY!! They are truly attentive to customers needs, and constantly go above and beyond for their members.
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May 2019 by JOHN GRETKOWSKI
The staff in this bank is friendly efficient and always helpful
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September 2018 by Hector Alfonso
Wouldn't make change for me when I asked. How do you expect to get customers without customer service. I highly reccomend the location on Ridge road no problems ever and always willing to help me.
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April 2018 by Timmah B.
Are they insolvent? I went in there to cash a check (written out to cash) from the local soccer club for me to pay the referees at my kid's soccer games. They wouldn't honor the check. The three tellers said I needed to have an account there. It was THEIR check (same bank & same branch), complete with all the security features. It even has my name written in the memo field. Aholes.
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February 2017 by Monu Sohal
Good Bank , Great Location !
