Staples in Madison, NJ is praised for its innovative services and products that cater to the needs of entrepreneurs, small businesses, remote workers, parents, teachers, and students. The store is known for its nice, quick, and knowledgeable associates who provide excellent customer service. One customer had a particularly positive experience with Cassandra, who assisted them with printing for their wedding. Cassandra was described as kind, courteous, and very knowledgeable, going above and beyond to make the process easy for the customer. Another customer had a great experience with a helpful cashier, who price-matched an item, retrieved heavy merchandise, and provided assistance with a smile. However, the customer noted that the people behind the service desks could be less engaged, with one employee texting on their phone while a single cashier was overwhelmed. Overall, Staples in Madison is praised for its community-focused services and dedicated staff who strive to meet the needs of their diverse customer base.
