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February 2024 by Tyler R.
Horrific service, called ahead to confirm they had an item and they said they would place it on hold. I drove over 40 minutes to pick the item up and they sold it before I got there even though it was on hold. To make matters worse they weren't even apologetic. The woman who I spoke to about placing it on hold at least looked upset on my behalf but the gentleman at customer service could not care less about my issue, just an "oh well" mentality. I will never shop in this location ever again and I will warn others to do the same as it's clear they have no care for their customers.
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February 2024 by Seema Shah
Great variety of office supplies and more. But most importantly has the friendliest, helpful staff.
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January 2024 by Tat K
Had a great customer service experience in Madison. Cashier (may have remembered the name wrong, perhaps David? Cashier 1071953) helped us with selection, price-matched with online staples price, brought the office chair to us, and to the car. When I first was looking for help, found him re-stocking the refrigerator with beverages. He basically runs around doing a one-man show with a smile. Unfortunately can’t say the same for the people behind service desks. Can’t believe a guy with a blank expression on his face was texting on his phone the whole time, while a single cashier with a line of customers is also running to the back to get heavy merchandise.
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January 2024 by Erickid892 ,
Great customer service especially by the lady of SarahE or Sarah E she was great in the printer area being patient and also great with talking to me when I needed time to sort something out.
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December 2023 by Jerry Medina
Courteous clerk, made sure item selected was right number, looked up possible rewards.
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November 2023 by Thomas Farkas
This is it.I asked for help purchasing a file box and immediately a salesperson took me to them and I selected it.it was quick and easy.
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October 2023 by Mitchell Kirschbaum
Good variety of business and school needs
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September 2023 by Terri Nelson
The Madison, NJ is great. I really missed them when thye were closed. The team is friendly and able to help you. I overhead a manager speaking to some team members telling them that the customer is the most important thing and they drop whatever they're are doing to help a customer. Two people asked me if I had the staples Connect App and showed me how to get discounts.The selection is unlike no other.
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August 2023 by Carolann Clynes - NJFineHome
Managers are good; cashiers are not.
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July 2023 by Christina White
Enjoyed fast shopping here. Also good prices.
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May 2023 by Kathleen Breslin
The Staples Madison store provides great service. Print jobs always on time, the staff is always friendly. Highly recommend!
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October 2022 by Don Julio Jr.
Great Staples in somewhat remote part of Northern New Jersey.Electronic Staff is knowledgeable, friendly, helpful, and patient!There is shortage of printers that are available but that more of a supply chain and global crisis issue based on the current WAR in Ukraine and the pending global pandemic.Nevertheless they had a vast array of printers and other electronics available. I forgot the person that helped me in that department to purchase a Brother black and white toner printer for the office but he is an asset to Staples !Final Verdict: 4 Stars⭐⭐⭐⭐At the end of the day it's a Staples and it's nothing out of this world but they do provide many options for small business and reasonable rates. This location in particular has excellent staff.
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May 2022 by Suzannemarie1000
I had a print project that really took a long time to complete. The only reason I think it got done was because Mike, the assistant manager, stepped in to take ownership of it. Without him, I think I would have had to go elsewhere. Mike gets 5 stars.
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May 2022 by Aspiring M.
Giving a good review because Joseph has been such a great help in the tech services . I asked one employ if they sold something and they told me yes and never came back i asked Joseph for this same item and he went and received it right away . He also is very skilled in transferring data form one computer to another . He also has a lot of patience . The other employees are not as responsive and also aren't welcoming .
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April 2022 by Aisa Petrela
Big thank you to Michael, he provided best customer service. He is very helpful and extremely friendly. Second time within a month thatI visit this store and I get same services, always willing to assist and make things easy. Very professional.
