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July 2025 by Marlon Chardon
Title: Exceptional Service Experience with AT&T and Omar
I recently had the pleasure of working with Omar, an AT&T agent who provided an outstanding customer service experience. From the moment our interaction began, Omar displayed exceptional professionalism, patience, and a deep knowledge of the services offered.
Omar took the time to understand my needs thoroughly, ensuring that every question I had was answered with clarity and detail. His friendly demeanor, coupled with his genuine desire to help, made the entire process seamless and stress-free. It's rare to come across someone so dedicated and passionate about their work, and Omar truly exemplifies the gold standard of customer service.
Thanks to his expertise, I not only received the support I needed but also felt valued as a customer. AT&T is incredibly fortunate to have such an exemplary agent on their team. I highly recommend reaching out to Omar for any AT&T-related assistance – you won’t be disappointed!
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July 2025 by Kishore Ramchandani
The best AT&T store I have ever visited. The team there is excellent. I would ask for Alyssa, as she was super helpful and ensured that she catered to what we needed and went 2 steps further. This is my go to store....
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July 2025 by Raed Mesbeh
great service everything went smoothly very satisfied definitely recommending
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June 2025 by Jr 481
I had an amazing experience at this AT&T store thanks to Omar. M and Alyssa. From the moment I walked in, they were both welcoming, professional, and extremely helpful. Omar. M patiently walked me through my options, answered all my questions, and made sure I understood everything before making a decision. Alyssa was just as fantastic friendly, efficient, and clearly knowledgeable.
They worked together seamlessly to get everything set up quickly and smoothly. It's rare to find customer service this good nowadays. If you're visiting this location, definitely ask for Omar. M and Alyssa. They truly go above and beyond!
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June 2025 by Eric Andersen
Horrible Experience. The guy in the store does not know what he is doing and make the situation worse. He is too busy helping all of the local and people that can not use cell phones with iPhones. Even an AT&T COR (Corporate Store) asked me what this Omar person did. These reviews are clearly from people who do not understand how they are being ripped off. So many red flags while in that store that it was scary. Alyssa was the only one there that was 100% helpful, instead it was a classic catty suburban housewife, we will hold it for you, type store and that is sad. They are not respectful of people's time that are not buying iphones and only of people who buy apple. What a mess! Makes me want to stay away from AT&T but luckily the CO stores are very helpful.
Any of your catty answers like you did with previous reviews will be met with a swift response from Bergen County Consumer Protection and I will explain all about the poor service and other odd things I saw in this store, highly recommend you leave this at this.
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June 2025 by Karen Dodrill
Omar did a great job assisting us
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June 2025 by Francine Garcia
We have been to the Mawah AT&T location twice in recent months, first to get my phone switched over and then to add my parents to the plan. Alyssa was very helpful both times getting things switched over. We ran into a few problems with my service transfer, and she was very patient while guiding me through the process. The second time, she was able to help us gather all the necessary info ahead of time and had my parents out the door with new phones in about an hour! Great service.
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June 2025 by Kim Kowalenko
I have been a loyal customer of AT&T. I was recommended to Billy when he worked in Ramsey, I have followed him to where he's at now. I will continue to buy my phones and have my service with him at AT&T as long as Billy stays there. He's very pleasant and extremly patient with customers. Oh and I do love my 25 Ultra phone. Thank you.
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June 2025 by A S
They were so professional and helpful especially omar thank you so much bro 👌
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August 2024 by Ron Roche
I went into the store looking to see what I could do to either fix my current phone, replace it, or upgrade it. The rep was very helpful and gave examples for each of these possibilities, and what would be involved in them. It was very easy for me to decide what to do as a result.
It was a very pleasant experience.
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July 2024 by Philip Fanara
2024 06 26, I have been a customer for AT&T on and off for many years and found my share of stores & people who, well, must have had off days-etc or perhaps did not get the right amount of people & tech training.
Well, I was very fortunate to walk into the Mahwah NJ store. I had what I felt was a minor, yet fixable problem with a couple of my phones. I was greeted by Tommy who immediately understood my potential issues with the phones and yet did not attempt to upsell me, which was a pleasant surprise. I informed him that I had 2 phones that were not working properly, he asked me to bring them in to look them over.
I came back and met Alysa-(not sure correct spelling). She was working with another customer and informed me that Tommy will be out shortly. She was kind enough to engage me in conversation, just in case Tommy might take a little longer to come out to see me. He looked over the phones and was able to fix the phones quite easily. His knowledge of my older phones and ability to deal with my issues showed me his ability to handle both the tech issues and people issues I do expect from people who work for a company such as AT&T. My suggestion is if you have AT&T service or if you’re looking to possibly switch, consider this store and its personnel. At least you will get the support you expect from telecom co such as this. Thanks guys….
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July 2024 by Michael Mazzilli
ATT Mahwah NJ store and Alyssa there is the best rep! She goes above and beyond to help out to make sure your service is up and running! She called Apple when I had a password issue! Alyssa is great! -Mike M
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July 2024 by JUDITH FAULKNER
I went in today to see if there was ny hope for my current phone. Tom talked through all the questions with me, made suggestions about what I could do to help my phone hang on, and laid out good options in case I have to replace me phone. He was smart, thorough, and clear. I know where I stand now, and I'm ready for whatever happen. Thank you, Tom.
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July 2024 by Christopher McGourty
Alyssa could not have been more helpful!
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June 2024 by erjon hyska
Alyssa she is the best she helped me out a lot highly recommended
