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September 2022 by Wilson Stewart
They replaced my broken tsunami rod. All I had to pay was shipping. Very nice to see good customer service
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December 2021 by Jaffar Evertz
Cindy at customer service was amazing & very professional, I had an issue with a Tsunami barrier II 8000 fishing reel I bought a few months back and she quickly responded to my email and guided me through the necessary steps to resolve the issue and when they couldn't fix it they sent me a brand new reel at no extra cost they even covered shipping, this company is the best they hold up to their word when it comes to customers guaranteed satisfaction & warranty policy, Thank you Cindy God bless you!
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September 2021 by Frank “G” Gilliland
Bought a scale tech inshore rod at fishermen's wholesale in Port Charlotte. Before even rigging it I noticed the eye not glued epoxied on correctly. I was able to resin it back. After a few inshore trips with proper rinse with fresh water I notice the casing for the faux cork peeling. The last trip I was 2 miles out on the gulf and after being over the haven only 10 mins the rod snapped with less then a 5lb fish. While back inshore I lost my bearing and trashed the rod. I do have proof of transaction and they will not replace. Cindy at customer service was short with me and stated "We can't replace your rod on a story". I will be publishing a full review on the products and how they are sorced and manufacturers conditions in the sun times of Florida
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August 2021 by Tyrone Harris
Awesome customer service. Everyone was polite. My favorite reel broke(SPEAR TSSPE5000) and they fixed it free of charge.
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January 2020 by Rob Ledermann
This is an amazing company The professionalism the politeness the immediate customer service great pricing just an excellent company to deal with honestly there'snothing bad to say about this company
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April 2019 by Kenneth Kaufman
Great customer service. Cindy and Willie were extremely helpful and understanding. Thank You - Highly recommend!
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August 2017 by Luis Bonilla
Porque aquí trabajo
