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December 2023 by Charles S.
The monthly kids workshop is from 9-12p. We get here by 10a and they're already out of projects. Either have more available or just don't run it. You disappoint more kids than those that actually get to do the project. I appreciate you do this for the kids but how can you possibly plan so poorly? I won't shop here again.
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November 2023 by Concetta T.
Possibly the worst customer service in a big box store. Employees left grossly uninformed and undertrained; but quite adept at disappearing.
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June 2023 by Melissa M.
Horrible service. Came in to pick up an online order and a man named Tim in a regular t-shirt and pants, who looked like he would rather be anywhere else but there, nonchalantly took my husband and I to the outside vestibule to get my items. He then proceeded to find one box, gave it to us, closed the doors and started to walk away. My husband had the gut feeling to check the box to make sure all the items were there; they were not. The man came back and "looked" more without any shred of scrutiny. A woman named Claudia then came over to help but also did not see any of the missing items. Tim told us to come back to the register and was about to issue a refund. I expressed my frustration so he went back to look again. Claudia then straight up lied to us and said they receive the items in one package so if the other items aren't there then it is Home Depot's fault and I would have to call them directly. I asked if they kept a logbook of received orders to which she replied they do and they have my order number but obviously not the other items. She said she would give a refund for the missing items. I asked what was going to occur to reconcile not actually having the items today as promised--would she call to make another order for me--she said she would not because the order was made online through Home Depot. She said the refund was all she could do and that Home Depot messed up. Then Tim came back and said he found the missing items. I told Claudia her story was a lie and walked out with my items in four separate boxes. No apologies from either member. Claudia didn't even know Tim's name because "he is new". What a laughable customer service.
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June 2023 by Matt Remza
2 out of 6 lanes open on a Saturday in May. Lines as long as I've ever seen them. Poor management, open the cashier lanes on busy days.
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May 2023 by Edward R.
Word of caution...rented a van three weeks ago to move my student out of his apartment from Home Depot (credit card down and confirm number provided). Wake up on moving day to have Home Depot cancel my reservation. Call local store and they say rentals are NOT guaranteed and this happens all the time. Of course, Home Depot never mentions that when I made the reservation. Managed to get a van last minute from Budget. Recommend you not use Home Depot for van rentals for moving your students.
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October 2022 by Betty G.
It's a Home Depot, the employees at this one have always been very kind and helpful while dealing with a busy store. I love shopping for plants usually while my husband needs to get something. They are closed on Sunday's so keep that in mind!
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September 2022 by Te Z.
Do not order any appliance from this store. Completely mismanaged and a horrible customer service. Fridge was delivered 15 days after promised date. They did nothing to resolve the situation.
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August 2022 by J B.
It's the Home Depot. Has all your needs and more. Get projects done and complete if they have the parts. Online inventory doesn't alway match. Always friendly.
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August 2022 by Jose M.
Disrespectful and condescending cashier Leanne as I was in self checkout I asked if the military discount could be applied as the app that Home Depot decided to use did not and never works it tried to show her and showed her my valid DOD Military ID card. The cashier comes up to be loud and condescending as if lecturing a child saying she will do it this once but never again, I told her if it is going to be a problem not to worry about it I just asked because the app does not work. She then tells me she is doing it and that she doesn't care the app does not work and to take it up with Home Depot. I then tell her it's ok do not apply the discount to when she then scans and says I did it. I ask for her manager and she then walks away to a lady who I assume is the manager , I walk towards them when the cashier Leanne screams at me to get away I am speaking to her, Michelle the manager then asks me to let her speak with her first . I walk away and then return when Leanne leaves, we explain Michelle what Leanne did . As I head back to the self checkout to pay Leanne yells at me telling me that I should be thanking her for her "service" ! All I did was tell this lady not to worry about applying a discount when I thought it would be an issue and she decides to yell and make condescending remarks. Keep away from this place and stick to Lowes
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March 2022 by Emily R
Finally after checking 10 stores found what i needed service was fast and polite thanx home depot
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September 2021 by Ashley M.
I just went into this local Home Depot looking to purchase a reverse osmosis system. I tried to get help from various employees. The first employee working in plumbing called me honey and sweetheart and pointed to where I might be able to find it. When it wasn't there he told me to go down another aisle and look for another person who was not there. I then went up to customer service to ask if they had any reverse osmosis systems and she had no idea what I was talking about. She said she had never heard of it before. I brought it up on my phone to show her that the store did in fact carry them and they were in stock at the Mahwah location. She then went on to say I should order it online and wished me luck good luck.
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May 2021 by Sonia R.
I wish negative 5 existed. Worst experience. Should have gone to Lowe's. Ordered a door and paid for delivery on a specific date and time slot. Took day off from work, had contractor here waiting to install but Home depot no show no call. I calles after almost an hour on hold some "manager" said the item wasn't in stock so had to order form Paramus store. Big lie because I wrote my name on the box of the item I selected. Salesladies swore up and down that it wouldn't be sold or taken away because the door would be picked and placed in the place for deliveries. Manager Promised next day between 6am to 8pm.; Another day of lost wages because I have wait for delivery, again paid contractor to be on standby becaus manage said "although it's a big time slot they suusally arrive by 1pm". By now the loss is greater than the $700 door! Needless to say by 4pm No show, the finally show up at 8:50pm!!!! Delivery guys said sorry, we only got this pick up at 4pm. Big liars!!!! Ridiculous!! Never shopping at Home Depot again. Crappy customer service, dirty unorganized store, unfriendly people working there, terrible customer service and managers are liars and unprofessional that take advantage of people. Don't waste your Money there. Lowe's much cleaner friendlier and has always had great service as expected. Should have listened to my wife and gone to Lowe's.
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May 2021 by Alexis V.
Not sure hat the customer service reps are on but not one of them is able To handle a return without it becoming a problem. Regardless of having a receipt. Train your managers to be managers Ana train their people. It's deplorable. We will go to a different store than shop at the Mahwah location ever again. Also who hired BOB from Milling needs to be trained to hire people that don't throw their arms in the arm yelling at a customer. Perhaps anger management training is in order. We have witnessed him being belligerent to other staff down the aisles. Maybe managers should attend less " how much profit" e are making mtgs and get a clue what goes under their noses!!!
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May 2021 by Rob S.
I recently left a review about a Weber grill that I bought in April. These idiots still haven't contacted me. I called them again and they told me that someone will get back to me. I fixed the issue myself but it is really sad that they haven't returned a call. Mahwah Home Depot is pathetic. They could care less about their customers after they pay.
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March 2021 by Sabrina G.
Typical Home Depot. I was able to get what I needed and get out in a timely fashion this afternoon. I've had keys cut at this location previously and I'm glad they offer this service.
