-
February 2024 by Ethan Highland
Very friendly staff, Sammy did a great job! Thank you.
-
February 2024 by Wilson Espin
Excellent atention
-
December 2023 by Charles S.
The monthly kids workshop is from 9-12p. We get here by 10a and they're already out of projects. Either have more available or just don't run it. You disappoint more kids than those that actually get to do the project. I appreciate you do this for the kids but how can you possibly plan so poorly? I won't shop here again.
-
November 2023 by Stephen “Steve”
After checking stock on multiple items online where they had plenty of stock. Making a special trip to this store only finding out they don’t have it. Associates in different departments telling me that multiple items on my list are out of season and they don’t know where they are or just can’t find them. Guess I’m going back to shop on Amazon.
-
November 2023 by Maryellen Andersen
Easy to ship here. Cashiers are very friendly. There is a huge selection to choose from.
-
November 2023 by Concetta T.
Possibly the worst customer service in a big box store. Employees left grossly uninformed and undertrained; but quite adept at disappearing.
-
October 2023 by yanina
I am in a middle of my kitchen renovation and couldn’t have asked for a better kitchen designer than Pam (Home Depot Mahwah NJ). She spent many hours helping with my project, patiently going over every little detail with me, making sure I was happy with the outcome. Pam is a true professional and it was a pleasure to work with her.Thank you Pam!!!
-
September 2023 by Joe Belle
I’ve been going to Home Depot for about 30 years now and have never had a bad experience. The staff is friendly and when I have a question they either know the answer or direct me to someone who does. Prices are fair as well and if you need help getting stuff into your car they are glad to oblige.
-
July 2023 by Euiseok James Jeong
I like this place Mahwa, Ramsay Town. It's been about 4 years since I came here, and everyone is kind and polite. Today, for the first time, I felt unfriendly here, where I go every week. I bought the lumber, but I didn't know the size of the lumber. But I needed it, and the lumber didn't have a price tag. The clerk asked me to double check and take pictures, so I checked again and there was no price tag. I called another employee and this employee also asked me to take a picture of the price tag. How can I ask you to take a picture without a price tag... They didn't even check and asked me to take a picture, and then they asked me the size of the wood. In a bad mood, he said he would not buy lumber without a price tag. Two young men and women were giggling behind me asking why I was buying lumber I didn't even know the size of. I have no desire to come here again... They ruined the middle of the day...
-
July 2023 by Melissa Moya
Horrible service. Came in to pick up an online order and a man named Tim in a regular t-shirt and pants, who looked like he would rather be anywhere else but there, nonchalantly took my husband and I to the outside vestibule to get my items. He then proceeded to find one box, gave it to us, closed the doors and started to walk away. My husband had the gut feeling to check the box to make sure all the items were there; they were not.The man came back and "looked" more without any shred of scrutiny. A woman named Claudia then came over to help but also did not see any of the missing items. Tim told us to come back to the register and was about to issue a refund. I expressed my frustration so he went back to look again.Claudia then straight up lied to us and said they receive the items in one package so if the other items aren't there then it is Home Depot's fault and I would have to call them directly. I asked if they kept a logbook of received orders to which she replied they do and they have my order number but obviously not the other items. She said she would give a refund for the missing items. I asked what was going to occur to reconcile not actually having the items today as promised--would she call to make another order for me--she said she would not because the order was made online through Home Depot. She said the refund was all she could do and that Home Depot messed up.Then Tim came back and said he found the missing items. I told Claudia her story was a lie and walked out with my items in four separate boxes.No apologies from either member. Claudia didn't even know Tim's name because "he is new". What a laughable customer service.
-
July 2023 by Emma K
I met a very helpful and nice woman today who was working at this location. I believe her name was Anne Mary. She was wonderful.
-
June 2023 by Melissa M.
Horrible service. Came in to pick up an online order and a man named Tim in a regular t-shirt and pants, who looked like he would rather be anywhere else but there, nonchalantly took my husband and I to the outside vestibule to get my items. He then proceeded to find one box, gave it to us, closed the doors and started to walk away. My husband had the gut feeling to check the box to make sure all the items were there; they were not. The man came back and "looked" more without any shred of scrutiny. A woman named Claudia then came over to help but also did not see any of the missing items. Tim told us to come back to the register and was about to issue a refund. I expressed my frustration so he went back to look again. Claudia then straight up lied to us and said they receive the items in one package so if the other items aren't there then it is Home Depot's fault and I would have to call them directly. I asked if they kept a logbook of received orders to which she replied they do and they have my order number but obviously not the other items. She said she would give a refund for the missing items. I asked what was going to occur to reconcile not actually having the items today as promised--would she call to make another order for me--she said she would not because the order was made online through Home Depot. She said the refund was all she could do and that Home Depot messed up. Then Tim came back and said he found the missing items. I told Claudia her story was a lie and walked out with my items in four separate boxes. No apologies from either member. Claudia didn't even know Tim's name because "he is new". What a laughable customer service.
-
June 2023 by Todd P
Hate Home Depot anymore. Only go if I can’t find something at Home Hardware and don’t want to drive to Lowe’s either in Paterson or Paramus. Stores are typically messy and not stocked well compared to years ago.
-
May 2023 by Thomas Russo
Very helpful staff and a wide selection of everything construction related. The employees seem to go above and beyond for you. They’re a great store that’s being run very well.
-
May 2023 by Edward R.
Word of caution...rented a van three weeks ago to move my student out of his apartment from Home Depot (credit card down and confirm number provided). Wake up on moving day to have Home Depot cancel my reservation. Call local store and they say rentals are NOT guaranteed and this happens all the time. Of course, Home Depot never mentions that when I made the reservation. Managed to get a van last minute from Budget. Recommend you not use Home Depot for van rentals for moving your students.
