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November 2023 by Leta Mit
never returned a call to me for update . misdiagnosed issues with my car. Service advisor switched in middle of car being there. Service manager rude and condescending offered bo help. can go on forever.
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November 2023 by Sam Lebo
Worst dealer to deal with. The front desk woman is very nasty and extremely unprofessional with a loose temper. Rest of the crew is meek losers unable to keep their word or do their job.Don't step foot in this location.Take your business elsewhere.
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October 2023 by Jo Ann Verrengia
The WORST dealership! Not sure who is worse, the sales department or service. Once you buy a vehicle you are dirt to them and don’t care about the customer anymore. We purchased a new 2023 F-150 fully loaded, so we spent a pretty penny. Started having problems with the dealership on the day we we paying for the truck. That should’ve been red flag number to leave and not buy the truck. After that we immediately had the light for our tailgate went on and never goes off. Brought it back to the dealership and they said they don’t know the problem. We live over 2 hours from this dealership in upstate NY. I drove to NJ and the engine light came on. Not wanting to have a major issue and not knowing why the light came on I called the service department. They couldn’t look at the truck just to tell me if it was safe to drive or not. Service told me they didn’t know what to tell me, they didn’t have a loaner and couldn’t look at it. And of course the salesman who sold us the truck is never around to talk to when I called him. My biggest regret with this truck is where I purchased it. Wished I did more research on the dealership. Big warning to anyone not to buy from them!!
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October 2023 by Michael Panella
I recently had some warrantee work performed on my new 2023 F150 that I purchased while living out of state. Michelle (service advisor) was awesome about fitting me in for the warrantee work. I was having a water leak in my 2023 F150 sunroof area. While I wish Ford had better quality control, I’ve had the same “new car issues” with Nissan too. Knocking on wood that the leak is fixed, but I felt Mahwah Ford service dept. was awesome. I’ll be back for general maintenance.
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October 2023 by eloisa osorio
Very bad service… stay away from Ford in general. We bought a certified 2020 Ford explorer, two months after the problem started, the truck is getting water inside, ford claimed that the damage was not cover in the warranty, we paid for the repair and two days after the water is back inside and even worse. Called the dealer to find out that we have to wait two weeks to bring the car back again as they are overbooked.We also have received more then five recalls for different reasons… Do not buy Ford worse cars ever!!!!
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September 2023 by Julio Salvatierra
Horrible service. Dropped my truck in for service to my sun roof which wouldn’t shut. They left my truck outside open in the rain. All water flooded my floor mats and pretty much all interior of my car. Stay away from this place. Been trying to contact manager since last week to do something about this and they give me a run around. I would post videos of it but this dealer has blocked me from posting this.
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July 2023 by Steve Mirko
Purchased a new 2023 Ford Explorer from Mahwah Ford. As usual, Dave Saunders was terrific. He presented many options and was not pushy at all. He took out needs in account and was respectful and realistic. His many years of experience really shows. I have purchased a vehicle there before and will again in the future. I would recommend Mahwah Ford and Dave Saunders to anyone searching for a new or used vehicle.
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July 2023 by patrickwelch
Greg in service was timely, knowledgeable, and communicated well, all while being honest and upfront.I can't say I like where new Ford products are headed, but since the old Ford's were built to last I will likely remain a customer as long people like Greg work there.
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July 2023 by Karen Brembt
I just recently bought a pickup truck from Mahwah Ford. The sales person I had was very nice, not pushy in to selling you something you did not want. Thank you PJ Flattery. The reason for the 3 stars is for who ever does their detailing before you pick up your vehicle. They may have ran it through the car wash but for got to clean the inside. Photos to show. So before you pull away always check to make sure it is cleaned like they say it is.
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June 2023 by Chris Csengeto
A welcoming atmosphere for the dealership. PJ and Danielle and the rest of Mahwah Ford staff were excellent. I highly recommend them. I can’t wait to get my next vehicle from them.
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May 2023 by W C
During the most stressful moment in a while with my Ford Fusion 2019, Dave from Mahwah Ford from New Jersey showed me what a true professional a man can be. My Ford Fusion broke down during refueling and refused to start. Eventually I was able to start the vehicle and headed towards the Ford dealer my GPS has chosen. Despite I showed up without appointment and with some mayor repairs to be done, Dave was able to assure me I was in the right place and was able to squeeze me in the service calendar and out in four hours. Mahwah Ford NJ had the parts and technician on site to get the job done so I can go to my job. Thank you Dave and Mahwah Ford. WC
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April 2023 by Mario Veliz
Yesterday we went to pick up a car that we bought and we had to sign the documents, before signing I asked the financier to show me the detail of the charge since I had a bad experience at another dealer who was charging me about $6,000.00 of services that had not been requested.The financier refused to print the detail and was a bit rude in the way he treated us, after insisting so much he printed it and in the same way as the previous time they were charging me $600 for an insurance that I did not request.This type of situation is really annoying since I believe that before signing and accepting a Credit I have every right to know the details. In addition, good service and treatment must prevail even more when it is the sale of products of a very significant value.When you make negotiations with this dealer, take your precautions
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April 2023 by Colleen Lindsey
I originally went in to get an idea of what I was looking to purchase. My salesperson (Mark) was very helpful and I did not feel rushed. He answered any questions I had and made the process seem very effortless. I appreciated his assistance and made sure I was taken care of. The entire process was very good and would certainly recommend using Mahwah Ford.
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March 2023 by Phil McCartin
Very happy with the Mahwah Ford sales team, their buying process, and the Ford truck we bought. They helped us locate a difficult to find truck and were extremely helpful, knowledgeable and friendly in completing the buying process. Great dealership and great team. Chris and Patrick were excellent. Highly recommend giving them your business and our family will continue to do so as well.
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March 2023 by Salvatore P.
Very bad experience with the service department! Very rude people who's supposed to take care of customers.My wife went for an oil change and they took advantage to do other inspection and charge much more money.We will never go back again.
