-
March 2024 by Cheryl M.
we were traveling in an unfamiliar location and blew 2 tires. dylan and his staff were terrific. they got us back on our trip quickly, safely and with a smile.highly recommend.
-
February 2024 by Michael Colesanti
This is a great store, with both knowledgeable and helpful staff. They were recently very busy, but took time to inspect my tire, recommend a solution, and fix the issue quickly.
-
February 2024 by Lester Skinner
Gladys, Nelson and the service team at this store is always great. I have been going there for years and never disappointed.
-
February 2024 by Miguel Montero
Amazing service!! Staff is very polite and quick the store is very clean and maintained very well organized. I came in for my brakes and it was a very quick and easy process. A big thanks to the asm Nelson for keeping me up to date with the wait time and the price he was very very helpful and professional. Will definitely come back to this mavis and highly recommend.
-
February 2024 by David E
Came in for tires and Nelson was amazing with breaking everything down to me and choosing the right tires for my car. The rest of the staff Dylan and Gladis were very polite and awesome to talk with. Definitely bringing my car back here the work was done in a timely matter and the tire guys are quick!
-
February 2024 by Elve L
I brought my car in for headlight bulb replacements. Nelson and the store manager were kind and prompt with the repair. I highly recommend this shop.
-
February 2024 by Erik Anderson
I had an excellent experience here. The team quickly took care of a nail in my tire, and Dylan's professionalism stood out. Quick service, fair pricing, and great customer care. Highly recommend this place for tire repairs!
-
January 2024 by Francine B.
I have been a customer of Mahwah Mavis for over 13 years. I spent thousands of dollars on my three cars, and many referrals led my family and friends to go there. At one point, Michelle, a wonderful lady, was the customer service associate, and she helped me navigate all the challenges with our cars. Years ago, one of the Managers made a big mistake on our Vehicle; he put used parts instead of new ones and charged us for new parts. But, he was fired shortly after for drugs, and I never went after them, remaining loyal to the great workers and team they had. The problem with Mahwah Mavis is that the Regional Manager needs more customer service skills and never wanted to hear my concerns. He didn't return calls and made Corporate cut off all communication. BE CAREFUL!!! As long as he is in charge, he will make a mistake with your Vehicle. It all started when my daughter noticed her sticker was overdue from Mahwah Mavis, where she got her last oil change. I took it to Mahwah Mavis on a Sunday, and they said they would call me when the oil change was complete. I received a call from a young lady who told me the oil drain plug was too tight, and she couldn't open it to perform the oil change. Someone at Mahwah Mavis must have put it on too tight since they had done it only a few months prior; I was shocked. She told me she must keep it overnight until her coworker arrived the next day. He was a very experienced, nice guy. The following day, he called me and said that he got the oil drain plug off and discovered that the oil pan was rusted and needed to be changed. He told me to take it to Mahwah Automotive Center. I asked if it was safe for my daughter to pick the car up and drive it there, and he said yes. Since Mahwah Automotive Center was closed when my daughter picked up the car, she drove it home and planned to take it there the following day. She got up the following morning and went to drive it there, but the car shut down in the middle of the very busy turnpike without warning. Luckily, it was early enough for there not to be a lot of traffic, and she could jump out of the car and run to the side of the road. She could have been hurt or worse if there were a lot of cars on that Tuesday morning. The Police came to the scene, and a Tow Truck arrived fast. The Tow Truck driver was shocked to discover that all of the Vehicle's oil was on the turnpike because it all leaked out. He immediately stated that the oil drain plug must have been left off since the oil was underneath the car, which caused the Vehicle to shut off randomly. We explained the oil pan situation to him, and he stated that Mahwah Mavis must not have put the oil drain plug back on. The Vehicle was taken to a local autobody shop, where they looked over the whole car. They called me a few hours later and said they put in a new oil pan and oil and ensured the oil drain plug was closed correctly. When they went to turn it on, the car wouldn't start. Why? Because the engine was seized. A quick Google search, along with knowledgeable mechanics, informed me that the absence of oil in the car caused the engine components to wear out rapidly. Imagine going to Mahwah Mavis for a simple oil change and ending up with a seized engine. I immediately called Mahwah Mavis and spoke to a young man, the Manager or Assistant Manager. He said he gave the keys to my daughter, and they should have advised me to tow it to Mahwah Automotive Center. I was then offered the contact information for the Regional Manager to explain what happened. He was nothing like what I had ever experienced at Mavis. He was arrogant and nasty. He told me he needed the oil pan and proof but admitted that my daughter should not have been allowed to pick the Vehicle up. When we leave our cars in the care of those who know best and a mistake is made, they should be all about helping the customer. I told him I could get pictures from the local autobody shop that discovered the seized engine, and the mechanic there, who has been a mechanic for over 40 years, would speak to him. I sent t
-
January 2024 by Ricardo Petroni
I’ve been coming to this place for years with multiple cars. Always great service, courteous and speedy.
-
January 2024 by taino plaza
This tire shop is AMAZING!!!! I encountered two flat tires on my trip but to make matters worse my cadillac has OEM wheel locks and my previous mechanic misplaced the locking nut key. Managment and the employees of this shop went above and beyond to figure out how to remove the two locking nuts.Due to their hard work the job was done and my car is back on the road. Management and employees are extremely knowledgeable, friendly, courteous and make they sure they take care of their customers.Highly recommend this shop.
-
January 2024 by Kaitlin Brophy
Nelson was extremely professional, friendly and helpful. He told me there would be a bit of wait probably about 2 hours and he’d let me know when they were able to look at my car. He promptly called me back with an update.He is the type of employee every customer facing job needs!
-
January 2024 by raymond fugazzie
Great job
-
January 2024 by M W
Fantastic service! Walked in without an appointment because of a flat tire (drove over car accident debris). They were super busy, but Dylan and Nelson helped me right away. They were knowledgeable and courteous. They patched up my tire and put it back on my car in a very reasonable amount of time. They did not even charge me (I bought my tires at a different Mavis). Highly recommend this store!
-
January 2024 by peter acevedo
Came here to mount a couple of new tires and Dylan provided amazing service. Very helpful and was happy to answer all questions I had. Highly recommend this shop to all. Will be returning for all future car issues.
-
November 2023 by John OTTOMANELLI
Back in November of 2023 bought two sets of Goodyear weather ready tires. Just about a year later I happened to get two flat tires at the same time that needed to be replaced.I called Mavis where I purchased the tires from and explained to the sales manager what had happened and the sales manager told me they had the tires in stock and to come on in.Upon arrival the salesman looked up my tires so he can go and get them out of stock. He then happened to notice that he made a mistake on the type of tire that I had needed.He told me that he thought that I needed Goodyear assurance tires all season. I guess he wasn't listening very well because I had mentioned it to him several times what I needed to replace my car with. So what he then tried to do is sell me the all season tire from Goodyear instead of the Goodyear assurance weather ready. He kept telling me that it's the same tire anyway which makes no sense. Then why would one be called All season and the other one weather ready.I had explained to him several times over that I had wanted to replace the tires with the same ones that I had originally purchased. He looked up the tires again then told me that he can get them shipped from Colorado but they're going to take several days to get them.I then told the service manager that I cannot wait several days because the tires were leaking badly and that one of them was badly damaged if he was able to get the tires anywhere else then from Colorado. He then told me no that they happen to be discontinued that every 1 to 2 years the tire distributor makes a new version of the tire and that's the only place that he can get them from.So what aggravated me most is that if you get a flat tire on your car you have to wind up mixing and matching the tires on your vehicle. Now what gets me is. What happens if you happen to have a warranty on all your tires. You then cannot replace your tires with all the original tire that you had originally purchased.So my gripe is if the dealership discontinues the tire and if you cannot replace the tires with the originals that you had purchased. Then how I see it is that the distributor should be responsible to replace all four of the tires. Especially if you are driving an all-wheel drive vehicle that should not have mixed and matched tires on it.
