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January 2024 by Linda Newton
Every time I go there there is a problem. I decided to deposit a $1000 today cash and after waiting quite a while as usual At the drive through they told me they'd be with me in a few minutes. Then the guy taking care of me asked My for I d.i was depositing money. He said it's not money. It's cash are you kidding me? I will not go back.
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July 2023 by Santiago Naranjo
Excellent service and they also speak Spanish
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May 2023 by david taussig
If you need a bank go here, best service, extremely helpful people, never had such good banking experience, especially Beverly, she is a awesome banker to have, she knows all the ins and outs of banking,Highly recommended, for business and personal banking.
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May 2023 by Sophie Goldberg
Ann was a great bank teller! Super kind too.
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October 2022 by James M
wanted to make a simple call to the local branch for a local branch question and twice was never able to speak to a person after waiting 11 minutes the first time and 7 the second time. Their phone system is awful. I then called a bank down the road and immediately was on the phone with a local person.
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August 2022 by Melvin Guzman
Very professional and great service. That are patient and attentive to their customer needs.
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March 2022 by Tilahun Sineshaw
Dear Manager,I was at the Mahwah Branch of Wells Fargo this morning to cash a check. a teller asked if I would be interested to set up a mobile banking using my phone and I told her that i would be happy to do so if it does not take longer than ten minutes! Alas, it took an "expert banker" more than an hour and accomplished practically nothing. Her service was based on ":trial-and-error" and not demonstrated expertise! Besides, "the customer is right" business principle must have been dashed completely from her mind if at all it was there in the first place! I was belittled and rediculed at many points in the conversation.Please put a banker that knows what they are doing at the place. Remember, I have been with your institution for nearly a quarter of a century.Thank you for your time.Tilahun Sineshaw
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December 2021 by James Moesch
wanted to make a simple call to the local branch for a local branch question and twice was never able to speak to a person after waiting 11 minutes the first time and 7 the second time. Their phone system is awful. I then called a bank down the road and immediately was on the phone with a local person.
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September 2021 by Rob G.
This branch has wonderful people, and the poor experience I had earlier today had nothing with the people. Clearly a training opportunity to recognize when customers are waiting in line and the associate count in the branch outnumbers the customers (in store and drive through) by a factor of 3. One teller with a manager sucked up working with one customer who clearly had a more challenging issue, another associate behind the counter who was doing administrative tasks and would not break away to address customer wait time. Another flex team member sitting at a customer service desk who had no appointments. Several folks in the offices, only one with a customer. And no one seemed to care about customers waiting 15 minutes. Finally, one of the flex associates opened another station. Really, guys. You are a retail business and have to respond to customers. We are busy. We don't want to be in the branch, and are there because we have to be and can't do something online. When you have 8 associates around, break off and serve customers. Really, really disappointed.
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March 2021 by Mendel Moskowitz
These guys are amazing!
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July 2020 by Katherine
There was an error with my bank account.Wells Fargo emailed me another useless response, yet another "We'll look into this and get back to you". So far that is 5 Wells Fargo employees who have been useless that I have spoken with. Yes I am keeping count for the complaints I'm filing with the Better Business Bureau. Yes Wells Fargo is the worst option for banking.
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May 2020 by Carol Matiz
All of the employees are so friendly and helpful
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February 2020 by Katie L
There was an error with my bank account.
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February 2019 by E W.
I really like this bank. All the tellers are super sweet and I particularly love Ann, she's sooo thorough. But really they're all wonderful. I've worked with Hannah for various things over the years too and she's equally great. Managers are always on hand to say hello..as I was leaving today someone yelled over, "hows the new house coming?" Little things like that just make this branch special.
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October 2018 by M A
Very nice bank at a great and moderately busy location in Mahwah close to Ramsey and Suffern. This branch is very clean and beautifully decorated for all holidays, especially Christmas time! Bankers and tellers are very nice and friendly. Most of their staff have been there for many years and often greet customers by their name. I love going in to this branch as I always feel warm and welcome so much so that I sometimes just walk into the branch just to say hello and to have small talk. Pet friendly as well!
