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July 2023 by Albert Rylak
Good people. Good service.
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May 2023 by R M
Bought my 1st boat (22' Dauntless) in several decades from Eric and Todd. Excellent experience from beginning to end. They took me out to get familiar with the controls and the way the boat handled and they were happy to spend as much time as was needed. Wonderful team and highly recommend them.
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January 2022 by Gary Rossi
Awesome parts department with knowledgeable staff
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January 2022 by Lea Ferguson
Always very good
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January 2022 by John Scarpino
Wendy is a fantastic business owner. No nonsense, honest and extremely fair. Hance and Smythe is a top notch Dealership
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May 2021 by Fred C.
I had issues with my 25 HP ETec for years. I had a mobile service make the repair. They replaced the fuel pump and told me it went bad because of the bad gas. Every year for the next 3 years the mobile service came and replaced the fuel pump telling me it went bad because of bad gas. Finally the 4th year I replaced the fuel pump myself. When I went to Hance & Smythe to get oil I explained that the fuel pump had to be replaced the past 4 years. They said that makes no sense, they asked me a bunch of questions. And figured out that the fuel separator I installed was causing the problem. I removed the fuel separator and (knock on wood) haven't had an issue for the past 3 years. Thanks Hance & Smythe.
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January 2021 by Rachel S.
Great people work here!!! Knowledgeable, patient and kind. They get to know their customers and they above and beyond. We had engine issues and with their amazing customer service, we said when it was time, we would buy our new boat from them. An opportunity arose and we brought an amazing Boston Whaler from them. We could not be more happier with our purchase and they were grateful that we continue to patronize their establishment.
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January 2021 by Peter Stissi
Todd is a wealth knowledge easy to talk to and not a pushy salesman
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January 2020 by Matthew Garrera
Great service! Technician Aaron is a true professional.
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January 2020 by James Heitzman
Ok, I already owned a 2004 Whaler Nantucket 19" and was actually looking to downsize. I stopped by Hance & Smythe to browse...... I spoke with Todd who was very helpful and actually (at my request) put some rough numbers together for the new purchase of a 2019 Boston Whaler Montauk 150. (The trade still needed to be evaluated). Long story Short, the numbers worked out for the trade and the purchase. Todd introduced me to the service dept. staff for ordering the correct stereo for the boat, as well as a bow cushion for my wife to lounge on.Delivery time, about 5 days later. Todd and I completed the paperwork he then turned me over to Mike for the test ride. Mike is one of those guys who has forgotten more bout boats than I will ever know. He took me on a ride with the boat to familiarize me with it, got me situated and on my way back across the bay.I had to make arrangements to relay my old trailer from Bucks Co. Pa to them and exchange it for the new one. This took place almost three weeks after the purchase. When I arrived Mike again assisted me with unhooking the old trailer and connecting the new one, again a pleasant experience.In short I believe that I dealt with just about the entire staff, from the clerical department to the sales and service department. All of them were professional, knowledgeable and polite. The atmosphere at the dealership is relaxed, I never felt pressured to purchase. I've already recommended them to a friend who really liked my new whaler.
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January 2020 by Doug Kratz
Picked up a boat here. These guys were extremely helpful, especially Mike and Eric who busted their tails to get this in exactly where I needed it on my trailer. It was a pleasure doing business here.
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January 2020 by Bucky Two
We purchased a boat from Hance and Smythe six years ago- To this day we feel like we can count on them for anything- they have always been helpful, professional, and fair- this year they even helped our family buy a used trailer for our boat- (which, btw, took a ton of time and effort for H&S to locate- way above the call of duty) We consider ourselves novices when it comes to boating and all of the crew at H&S have never been rude or condesending to our family- no matter how silly our question or concern- they have taken every bit of time needed to help us understand and learn and teach us.....always with a smile and full sincerity. We want to say THANK YOU to H&S for six years of great boating and I am sure there will be many, many, more years to come.
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January 2020 by Michael Kern
Good people, good service. I had a re power done and some warranty work. No issues. It's got that old school feel. Been in business longer than most.
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January 2019 by John Flavin
Competent, long-term, honest
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January 2019 by Joey LaPlaca
We purchased our first boat from this dealer. They have great salespeople, who are knowledgeable, low pressure, and friendly. We cannot wait for the arrival of our Parker 1801CC.