The Verizon store in Manalapan provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery where available. Reviews consistently highlight a staff that is friendly, knowledgeable, patient, and resourceful. Team members work well together, with several being bilingual in English and Spanish. They are described as skilled and amiable, focusing on resolving customer issues without pushing unnecessary accessories. Staff members answer questions about products to enhance the customer experience and offer services like data transfers for a nominal fee or replacing a battery purchased online. If something cannot be done in-store, the team helpfully refers customers to Verizon Customer Service or the Apple store as needed. Specific experiences note staff resolving major phone issues, like being stuck in SOS mode, quickly and efficiently. They assist with trading in old, broken devices for new models, often applying discounts that can lower monthly bills. The overall sentiment is that the team makes what can be a dreaded visit into a smooth and comfortable experience, leaving customers thrilled and grateful.
Isabella was the best!!!! So kind and patient! She totally knows what she is doing. We would come back just for her if needed!
March 2024
Isabella (or Isabelle) was immensely helpful when I came by a few weeks ago. My phone had been stuck in SOS mode for several days and I had put aside 3 hours just in case. She had me in and out in less than 10 minutes, phone totally fixed. She was also very nice and helpful. Thank you so much!
January 2024
Normally, going into a Verizon is right above a trip to the dentist, HOWEVER, was really blown away by the prompt, polite, and knowledgeable service in resolving the issue on my phone. Thank you to Isabella, she was amazing and very helpful and I’m very grateful for her making the experience a very smooth one
