-
October 2023 by Tiesha Williams
Terrible service! Went to get a new car battery from this store and they refused to put the new one in and the old one out where it is advertised that they can do this service for you. Came up with a bunch of lazy excuses to why they would not replace it and had all the tools in hand to do so. You guys are lucky I was not stranded on the road because of this and got a “sorry we can’t help you, have a nice day”. I regret spending money on a new battery at that location. I’ll be taking my business elsewhere and going to the Woodbury store, such a shame because the Mantua store is right around the corner, please do not call me to explain as you have done more emotional harm than good!!
-
October 2023 by Ronald Bruno
Mike is the worst horrible person horrible service horrible does not know anything about automotive but sandy is a great store manager and needs to be appreciated by upper management
-
September 2023 by Abhaya Pande
Extremely helpful when our car broke down nearby and we needed a new battery. Shoutout to Frankie for coming to install it to get the car back in business. Thanks man! And also thanks to Jen for helping too.
-
August 2023 by EJD
If I could give this auto parts store a Zero I would Horrible customer service employees working there no nothing about cars.And when returning recycled oil they are saying they can no longer take used oil due to there tank is full and they do not know when it can be taken .. .Really ???Im done with Auto Zone at this location for sure
-
August 2023 by Luccia Sena
Went it to get a new battery the staff was phenomenal! My battery had so much corrosion 3 people came out to help in the sweltering heat. They cleaned it all out & replaced my battery went above & beyond!I want to give a big THANK YOU to Christine, Frankie & Wayne u guys are AWESOME!
-
August 2023 by davespencer4
Customer service is always terrible. As stated in other reviews. The store never has anything in store that they claim to have over the phone when calling ahead. The service in person is also always horrible. I was really excited to have a autozone close to my house when they built this one instead of having to drive through Woodbury to get to the closest one. (Which by the way, the Woodbury location is always amazing and the Customer service in person and over the phone is always top notch.) It's an absolute shame this location is 2 minutes from my house but I would rather drive 15 minutes out of my way to another location because the service is just so bad here. And there is never an attempt to make things right when the store is in the wrong. It's always just a non sincere sorry and they just brush it off. Really could use a proper store manager and staff. Hate to see people lose their job but I really think this store needs a restart on its choice of staff.....
-
August 2023 by Timmy Powers
I give this place 5 out of 5. Always fast service and knowledgeable employees. Willing to give you all the help you ask for and will bend over backwards for you.
-
July 2023 by Edward Wheeler
No matter what others don't you shop at they're always have what you want and the people are very nice not like Advance Auto they need to shut all of Advance Auto doors Advance Auto should go out of business
-
June 2023 by Bill Tirri
I was trying to exchange Mobil1 motor oil for the correct weight but no one in the store was willing to help me. I'll never step foot into this store!
-
June 2023 by stan ojeda
Customer service was horrible. They were more interested in talking amongst themselves than to help customers. Walked out and took my business elsewhere.
-
May 2023 by Trish English-Mossop
One of the staff doesn't want to work. Sent us out to a different store for a part they had. Ended up having to go back to th3 same store we started.
-
April 2023 by Dusty Duff
Ron provided me with great support and even helped me find a promotion/coupon to get what I needed even cheaper.
-
April 2023 by Aimee Piemonte
Bruno and Sandi from the Mantua store were amazing! The level of customer service was outstanding. They were informative and did it all with smiles ?
-
March 2023 by Ty W.
Came in for a taillight bulb, I knew what bulb I needed prior to coming here. The young cashier (not sure of his name but had blond hair) asked if I need a part lookup or checkout as I had the part in my hand. I said I was just checking out. He never asked anyone else in line and just me, I’m the only female in line mind you and I took offense to that comment like I don’t know my own car, I do maintenance on my car myself and aware of what parts and supplies I need. He never took my number for rewards and didn’t hand my receipt, placed it on the counter nor say say goodbye. I said have a nice day twice and he never said a word and proceded to help the next person. I will never come back to a place where I feel less of a person because I’m a female. This is not the first time I had a run in with this guy, I never get a hello when I walk in or out, just rude and not cordial where the older guys will actually talk to you. Only giving one star because I easily found the part I need without a man’s help. Girl power!!
-
February 2023 by Jesse Thorn
I went in last night to grab a wheel speed sensor for a Jeep. Ron knew exactly what I was talking about. Super quick and polite service. Thanks Ron
